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Airport transfers, taxis and executive cars

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What our customers say

Overall Rating
(1825)
"A"
"Just one negative remark. The taxi was set up on 04-30 am. However, I received the call that the taxi arrived at 03-40am. I would suggest that no wake up call is required. The rest was really good. "
"Great experience. Driver was very professional and educated , travel was safe and pleasant. thank you "
"Excellent punctuality "
"Great "
Testimonials 4.3/5 based on 1825 reviews
"A"
"Just one negative remark. The taxi was set up on 04-30 am. However, I received the call that the taxi arrived at 03-40am. I would suggest that no wake up call is required. The rest was really good. "
"Great experience. Driver was very professional and educated , travel was safe and pleasant. thank you "
"Excellent punctuality "
"Great "
"Good one"
"good. "
"Excellent driver! "
"Good journey."
"We didn't ask for an explanation as it wasn't a problem with our hospital appointment. Nice, polite driver, don't think Lewis Hamilton has any competition though! "
"All good, highly recommend."
"Perfect service"
"All ok "
"The driver was great and on time. All went perfect."
"Hi The service was very good on both journeys and we would use your company again As for a tip ? A tip was given on both trips-"
"All good"
"Very good service"
"Excellent"
"Driver was on time, very helpful, and good company. He delivered me to the destination in good time and the journey was comfortable."
"Both outbound and inbound drivers were good On time Good safe drivers Polite and nice cars ( particularly electric vehicle on return journey) Would use again John Brooks "
"Good"
"Excellent service arrived early and was very polite Would definitely recommend "
"No comment "
"All perfect thanks "
"DRIVER PICKED UP ON TIME. WE WERE NOT VERY HAPPY AT ALL ABOUT BEEN DROPPED OFF 10 MIN WALK AWAY, WE WERE SOAKED THROUGH BY THE TIME WE GOT TO THE AIRPORT DEPARTURES.I ORDERED A TAXIS TO THE AIRPORT WHICH MEANS AT THE DOOR OR AT LEAST NEAR TO THE BUS AREA..NOT TO WALK DOWN STAIRS UNDER A BYPASS AND ALONG TO THE AIRPORT.THE DRIVER SAID THIS IS WHERE YOU GET DROPPED OFF.IF THIS WAS THE CASE I WOULD HAVE GOT THE BUS OR DART WHICH WAS CLOSER TO THE AIRPORT AND CHEAPER.I ONLY GOT THE TAXIS THROUGH YOU AS IT WAS SUPPOSED TO BE DOOR TO DOOR..OVERALL VERY UPSET ABOUT THE SERVICE"
"DRIVER PICKED UP ON TIME. WE WERE NOT VERY HAPPY AT ALL ABOUT BEEN DROPPED OFF 10 MIN WALK AWAY, WE WERE SOAKED THROUGH BY THE TIME WE GOT TO THE AIRPORT DEPARTURES.I ORDERED A TAXIS TO THE AIRPORT WHICH MEANS AT THE DOOR OR AT LEAST NEAR TO THE BUS AREA..NOT TO WALK DOWN STAIRS UNDER A BYPASS AND ALONG TO THE AIRPORT.THE DRIVER SAID THIS IS WHERE YOU GET DROPPED OFF.IF THIS WAS THE CASE I WOULD HAVE GOT THE BUS OR DART WHICH WAS CLOSER TO THE AIRPORT AND CHEAPER.I ONLY GOT THE TAXIS THROUGH YOU AS IT WAS SUPPOSED TO BE DOOR TO DOOR..OVERALL VERY UPSET ABOUT THE SERVICE"
"Punctual and a comfortable ride. Driver was very friendly"
"Great service!"
"My driver was polite and on time. He managed to find the correct pick up even though the road was not well lit. Over all nice guy"
"All was good."
"Unfortunately on our return we were diverted to another airport but the taxi driver waiting for us was most forgiving. Will certainly be using them again"
"Service was great. Driver was a bit early which was appreciated Got me to Luton Airport quickly and safely. Also weather was awful so he got me as close to the airport terminal as he could Will use again when next flying out of luton"
"Excellent service "
"Appropriate driving to conditions "
"I had paid for express drop off and meet and greet on return. I was called whilst in baggage hall and asked to ring once we had bags which I did. I was then told we had to walk down to mid term car park - I explained that we had paid for meet and greet but office said not. So we had no option but to walk down to Mid term. The driver rang me whilst we were walking but traffic so loud I could really hear him but said where we were heading. Eventually he found us and said that he was actually instructed too get us from meet and greet. Very disappointed that we paid for a service we didn't receive. I look forward to your response. "
"Great driver fantastic service!"
"Excellent service, thank you"
"Driver arrived extra early. Easy to book the service and kept informed at all stages of the journey. Excellent service. Will use again"
"The car stank of smoke "
"As expected 3 rides over the weekend all great "
"Good service but fairly costly for 14 miles. "
"Excellent service, very nice driver, very friendly."
"Fantastic service"
"The driver claimed he was on time but made no effort to identify himself. Consequently I had to phone to find out his whereabouts. We managed to get hold of his number to find out where he was. He then gave inaccurate information as to where he was. "
"Terrible service from the start of booking - Go Cars didn’t know about the booking and I had to call to add clarity, thankfully the call handler was helpful and was the only person who helped. the actual driver was late and rude and refused to meet where we asked and then demanded extra money. Will never use or recommended "
"How about, he left too late? Maybe a look at Google maps would help? They are pretty good at predicting arrival times."
"Great service. Thank you."
"Very positive first journey with you. Will definitely use again and recommend to others "
"Excellent service."
"Brilliant service Was informed when driver was on way and called when he arrived Was early but certainly weren’t rushed Very courteous, polite and friendly Was happy to chat but also happy just to drive us to the airport Couldn’t ask for any more Perfect "
"My outward journey - the taxi never turned up and my inbound my taxi was late "
"The driver refused to drop me off in departures, despite my colleague having a driver from the same company dropping her with no issues. My return driver also refused to pick me up from arrivals so I had to walk 10 mins with a heavy suitcase. Driver was rude and unhelpful and we will not use this company again."
"This vehicle was booked for our Dublin staff so I wasnt actually in the vehicle but I believe all went well - thank you "
"All very good"
"On time and efficient service"
"Good service!"
"No issues. Good service. Pick up on time, arrived at destination on time."
"Excellent driver! So helpful and avoided the traffic to get me there on time. "
"Luton airport is a mess so collection was from Mid Stay car park."
"Very good service and the way your drivers dealt with the dreadful traffic conditions at Luton airport. "
"The driver called 10 minutes before agreed pick up time asking where I was, he didn’t park at the agreed pickup spot and a stop was added on the journey that he didn’t go too. The driver had to be convinced to go to the stop and when the booking confirmation clearly showed the route with the stop. The journey was to an airport and he kept stopping and adding more time to the journey with no sense of urgency for what should have been a 20 minute journey. Someone from the company called me to figure out the issue with the stop on the journey and was not apologetic or helpful. Overall, if myself and my party hadn’t spoken up at every issue we encountered we wouldn’t have had any journey at all as the driver was unwilling to change the journey to the agreed stop and then proceeded to go to the wrong address once he did agree. "
"The driver called 10 minutes before agreed pick up time asking where I was, he didn’t park at the agreed pickup spot and a stop was added on the journey that he didn’t go too. The driver had to be convinced to go to the stop and when the booking confirmation clearly showed the route with the stop. The journey was to an airport and he kept stopping and adding more time to the journey with no sense of urgency for what should have been a 20 minute journey. Someone from the company called me to figure out the issue with the stop on the journey and was not apologetic or helpful. Overall, if myself and my party hadn’t spoken up at every issue we encountered we wouldn’t have had any journey at all as the driver was unwilling to change the journey to the agreed stop and then proceeded to go to the wrong address once he did agree. "
"Brilliant"
"Good service "
"Luton Airport is really not easy. I was impressed that the driver was careful to provide a good service"
"On time and professional service"
"I would use your service again"
"The stars reflect my experience"
"Everything was ok."
"Pleasant safe journey"
"Great service with excellent driving. Arrived super early which was great. "
"We had a very efficient ride into London from our hotel in Luton. We were picked up on time and were delivered to our London hotel in good time. Overall very happy with our ride and our driver."
"It was good - I can't fault it"
"Excellent service from start to finish. Would highly recommend."
"My driver was on time and very kind. He got me to the airport on time as well. I highly recommend. "
"Vehicle that arrived was a Toyota Prius which I recall was a specific choice when booking whereas I asked for a saloon/sedan. Absolutely no problem with this but surprised that you can ask for one specifically but when you don't, you still get one! In addition the vehicle that turned up had been extensively repaired internally with duct tape which is probably not quite the image you are wanting to portray to clients."
"Excellent service, would recommend "
"Driver was even earlier. Was very kind and get me till the place nice and smooth. "
"Only a few minutes late so not a problem. The gps tracking of the vehicle doesn't seem optimal. It wasn't always seeming to move so when you check location you are not sure if it is giving right data. As an example, when you use uber or uber eats the movement of the vehicle is better on the tracking. If it would be better, I think it would help reassure the waiting passengers. Driver was nice and friendly, car was fine, so all in all a good experiene and would use again."
"Good experience and helpful driver who helped me with my bags!"
"Excellent service"
"Driver was helpful "
"Cannot fault this service. Everything went according to how it should do. Apps are a waste of time though as you arrange via WhatsApp."
"Good guy"
"I was informed via the app that I would be met in the airport terminal but there was nobody there and then I had to walk to the Holiday Inn having already gone to the car park. More information would have made the experience a lot easier and more enjoyable. The taxi driver was very nice but the pick up arrangements were awful. "
"I was informed via the app that I would be met in the airport terminal but there was nobody there and then I had to walk to the Holiday Inn having already gone to the car park. More information would have made the experience a lot easier and more enjoyable. The taxi driver was very nice but the pick up arrangements were awful. "
"The driver on the way was perfect Driver on the way back made us walk 45 minutes to him due to traffic He was rude about this too They knew there was an event so should have left enough time but only was dispatched at the time we were supposed to be picked up "
"The driver on the way was perfect Driver on the way back made us walk 45 minutes to him due to traffic He was rude about this too They knew there was an event so should have left enough time but only was dispatched at the time we were supposed to be picked up "
"Absolutely no problem My wife, Refida, who was travelling had forgotten that I had paid in advance and started counting out the £73. The driver asked what she was doing and, on being told, stated that he thought the payment had been made in advance, at which point my wife remembered. A tip was gien to the drier so no tip being left now. I gave up on trying to book on the site but probably my fault and booked with no problem using the telephone number on the site EXCEPT the details of my wife's name are not correct, it should read REFIDA EVERETT "
"Excellent service- on time and considerate driving "
"On time and very efficient"
"Driver never arrived... Had to book someone else. "
"Driver never arrived... Had to book someone else. "
"Outstanding service and great price in comparison to others who completed the same journey as myself. "
"We landed and made our way to the designated pick up point. No driver was waiting. I called taxicode who gave me the contact details of the local taxi company. I called them and was advised that the driver was 3 minutes away. I waited a further 20 minutes and then called again and was advised that the driver was 5 minutes away. I waited a further 20 minutes and called again, by this time I was angry and tired and wanted to get home. We had a 8 year old child with us with special needs (which is why we booked in the first place, to ensure that we were not waiting for a lift home). During this call I was advised that the initial driver advised that he had arrived and left due to nobody being at the pick up point - this is incorrect! I was at the pick up point asking every car if they were my booking. After I finished the 3rd call I received a text advising that the driver had been dispatched and advising of the vehicle registration. I am disappointed in the service that I received and will not be using this service again."
"Very good. The driver arrived on time, helped lift our luggage into the car and out again at the airport. Made sure we knew where we had to get a courtesy bus onwards to Luton Airport following the recent fire. We did give him a tip personally."
"All went well"
"Good service "
"Driver made me walk over a km to a hotel car park - presumably to save himself parking costs. Did not lift my bag out of the car - terrible experience overall"
"No issues everything was perfect "
"Great service "
"Excellent service, friendly driver, would def use again"
"The experience was great"
"The driver was 30 minutes late, he arrived at the wrong address. He phoned me to say he had arrived and I could see from the map where he was and it was at the wrong place. My journey map showed my address the app showed he was in the wrong place. He said he didn't have the postcode. Because he was late I was very stressed as I needed to catch a eurostar train. "
"The driver was 30 minutes late, he arrived at the wrong address. He phoned me to say he had arrived and I could see from the map where he was and it was at the wrong place. My journey map showed my address the app showed he was in the wrong place. He said he didn't have the postcode. Because he was late I was very stressed as I needed to catch a eurostar train. "
"On time. Good journey."
"Poor to be honest .. driver vaped all the way and ten had no idea how to get to the terminal and wanted to drop at the hotel. If we had not insisted he would have not gone via the drop off point. Very disappointed given the cost . No text to say car was on way until it arrived ..."
"Poor to be honest .. driver vaped all the way and ten had no idea how to get to the terminal and wanted to drop at the hotel. If we had not insisted he would have not gone via the drop off point. Very disappointed given the cost . No text to say car was on way until it arrived ..."
"Excellent service. Driver arrived before allotted time. He was polite. He lifted our suitcases into the boot for us. The journey was smooth and comfortable. We reached our destination with plenty of time to spare. Would definitely use again. We gave the driver a cash tip at the time."
"The driver was late - he explained there were road closures and police on the way so this was ok. He also left me a bit further away from the airport drop-off point due to heavy traffic - I also accepted this. Although this meant I had to walk with a suitcase, from the middle of the road, in pouring down rain, towards where I should be. "
"Perfect service, thoroughly recommend "
"The condition of the car was fine but the driver attempted to charge me again after I had already paid online, did not help with luggage, and had a very poor attitude. "
"The driver was polite, but he didn’t drop my mum for the early flight with lots of luggage directly to Luton Airport . She used bus instead. And because she didn’t speak English well , I didn’t understand how it might happened??? So I payed full price for the service but instead she was using bus . So service wasn’t completed. "
"My wife tells me the driver was excellent and lovely"
"Driver phoned to say he was at our house and he was not. He was relying purely on sat nav and not reading house names or street names properly. He did not know what road he was on. This would have enabled me to direct him as I suspect he was on an adjacent street. He asked me to send him my location and I did not know how to do this. There was no warning that driver would not be able to drop us right at Luton Airport terminal. He was only able to drop us at mid-term parking. If I had prewarning, we would have allowed extra time. The driver did not and would not wear a seatbelt when challenged. He came up with some excuse. I asked if he had children (he does) and I said that I was sure his children would not thank him for not wearing a seatbelt. I pointed out it was illegal not to wear one. He did not seem to care."
"Driver phoned to say he was at our house and he was not. He was relying purely on sat nav and not reading house names or street names properly. He did not know what road he was on. This would have enabled me to direct him as I suspect he was on an adjacent street. He asked me to send him my location and I did not know how to do this. There was no warning that driver would not be able to drop us right at Luton Airport terminal. He was only able to drop us at mid-term parking. If I had prewarning, we would have allowed extra time. The driver did not and would not wear a seatbelt when challenged. He came up with some excuse. I asked if he had children (he does) and I said that I was sure his children would not thank him for not wearing a seatbelt. I pointed out it was illegal not to wear one. He did not seem to care."
"Fantastic service again"
"Driver picked me up from home. He was very nice and friendly and helped me with my bags. The car was very comfortable and clean. I tipped the driver on arrival. "
"Very gentle and professional driver"
"Was very good service "
"Great service"
"Notwithstanding my clear indications the driver didn't understand where to meet (possibly for a poor linguistic understanding/communication "
"We were left at the crematorium waiting for the taxi"
"13 minutes late caused me a lot of stress on a day i was going into hospital for a procedure. Normally drivers arrive earlier than the booked time and so i was ready earlier than the booked time so i was not happy with that. But the driver was very nice and tried hard to get me to my appointment on time which he did. When i tried to leave a tip online at the end the system didnt work."
"All well. Thank you. "
"Picking up my daughters so being on time is important so they are not waiting driver was 20 minutes late"
"excellent service. Will definitely use again"
"Great service "
"Smooth transfer, very clean taxi."
"very professional and efficient, given the early morning pick up was a very positive experience."
"Luton Airport is a challenge to get close to due to car park fire so met in the agreed location"
"Due to a fire Luton airport is tricky for taxi drivers to meet in the arrivals area. There is pick up point a short distance from the terminal which worked well after a couple of calls. The driver was great and helpful. "
"All good on time smiling driver and helped with luggage "
"The confirmation process that a taxi has been assigned could be better, an hour before the pick up I was still not sure if a taxi was coming?"
"The vehicle was in good condition, but the driver did not really help with luggage. The operators I spoke to on the phone were very professional."
"All fine "
"The driver was courteous and helped with the luggage. The car was satisfactory, but not the model I ordered. The journey was fine."
"The car arrived half an hour after the scheduled time - we were waiting outside in the cold at the pick-up point for all that time"
"Good driver friendly service and nice and chatty well as much as being awake at 4am can be chatty "
"The original booking got cancelled last minute and are placement was luckily found and I had allowed plenty of time. The car was dirty and needed a good clean inside but the driver was very pleasant. I would upgrade my vehicle next time. "
"Good"
"First taxi to the airport was perfect. On time, friendly. Second guy was late and rude"
"All good"
"Good service and on time drop off/pick up"
"Lovely driver thank you"
"Operating the navigation we nearly crashed."
"There was a mixup in the booking but the way the it was handled was very poor and dishonnest. i also did not receive the vehicle that I ordered. Would not recommend."
" Nothing went wrong. "
"Excellent driver very friendly"
"Taxi driver on time"
"Careful on time driver"
"I was a bit dubious about booking a taxi through a third party site like this initially, but wasn’t having much luck trying to book a ride home on New Year’s Eve so decided to try this. I did call the taxi company directly once I had the confirmation through to make sure they had the booking their end which they had. It actually worked really well on the night they turned up on time and driver was polite and friendly, ended up a being a fair bit cheaper than the price we were quoted elsewhere too. A thumbs up from me! "
"Amazing! "
"All ran very smoothly"
"I had to cancel this booking the day before 36 hours before due to a member of our party going into hospital I rang the number given as was told to send a email to confirm and that I would receive a refund ( which I did and have a copy) the driver still turned up on time so I had to speak to him as well no refund as yet "
"Driver not on time and took over 30 mins to find us at 3am, waiting in the cold with two toddlers. Won't use your service again. "
"Driver not on time and took over 30 mins to find us at 3am, waiting in the cold with two toddlers. Won't use your service again. "
"We waited for 40 minutes for the driver. this was unacceptable. As a first time user of Taxicode I'm unimpressed and would struggle to recommend this service. I would suggest as a good will gesture you should refund the return leg of my journey."
"We waited for 40 minutes for the driver. this was unacceptable. As a first time user of Taxicode I'm unimpressed and would struggle to recommend this service. I would suggest was a good will gesture you should refund the return leg of my journey."
"Excellent service....one thing the driver was half an hour early "
"Good service as usual"
"Very helpful driver. Polite and courteous "
"Taxi booked for 00:00 on Thursday 14th December - Taxi turned up at 00:00 Wednesday 13th December as apparently the midnight on Wednesday is actually Thursday, the midnight on Thursday is actually Friday etc. Paid £54 for a cab that turned up 24 hours early and wont give a refund. Entire system is flawed in its times etc. Never use again. "
"Pleasant driver, arrived early."
"Got stuck initially in traffic but weaved around to get to the airport in time. Did rather leave me some way from the airport drop off at a hotel and I had to walk 400m to the airport but not a problem. He was there nice and early which was excellent."
"Good service"
"At Luton airport we could not find your taxi for an hour. And communication with your phone office was poor. The driver, eventually, was fine, but again, communication/organizing poor We wanted to cancel the return journey two hours in advance, but not only did we have to pay anyway, but the driver turned up needlessly. "
"pleasant driver and on time"
"Changes at Luton Airport mean that driver cannot park in short stay "
"Excellent"
"Taxi did not turn up. At 10 minutes late we phoned the number we were given. There was no answer. Many tries later the phone was answered. We were told that the taxi was not coming and it “was the computer’s fault because it had not told the driver”. Another, inferior, car was dispatched to pick us up. The driver, whose English was limited, got us to the terminal and we just made our flight. We will not use Taxicode again."
"All very good apart from I was under the impression that I had ordered a black cab for comfort and so that we could all talk to each other instead of people being behind and squashed up. "
"All went well. Thank you."
"Not ok at all, the car was not an insignia, was dirty and we arrived 20 min late."
"Good"
"Very happy with both drivers "
" Very pleased had phone call to say he was on his was & arrived on time oh a horrible wet night 😊"
"The service was good with no issues "
"Efficient "
"The return journey driver was exceptional. The roads were chaos and the weather was terrible but the driver called me and gave clear instructions how to find him and found him very quickly and he was as patient as he was polite. Excellent service "
"Excellent "
"Nice all"
"On time and a pleasant journey. "
"Very friendly driver. Safe driving and comfortable car. Thank you!"
"On time, well driven and good interaction to find each other."
"Great outward journey unfortunately I cancelled my prepaid return journey and wasn’t able to get a refund. "
"All great!"
"The car arrived on time and the driver was a very good driver. "
"I cancelled the booking as my flight was cancelled. Unfortunately you still sent a driver to Heathrow for the return journey. Trying to get my refund hads been stressful "
"The driver is good, it's the operator service which did not manage to give my number to the driver that caused huge delay"
"Everything was very good "
"Taxi never turned up Received multiple passive aggressive messages from you."
"The only problem was the cost. Returning from the restaurant we got them to order a cab which was half the cost. I am afraid I will not use the service again. No tip because we handled that direct with the driver."
"Very Efficient and Reliable service. Will use again!"
"Fantastic service, thank you!"
"Good service"
"Very good."
"Very prompt"
"Driver early, took suitcase to car very courteous and polite. "
"Already left £10 tip"
"Seemed quite tired. Car was telling him to take a break. Not the fanciest."
"He was there early, helped with my bags and was very friendly."
"Excellent. Changed time and we’re accommodating in that "
"Don't know just arrived late."
"Very friendly. Too bad he didn't speak English at all but he did his best, thanks "
"Drivers helpful and punctual"
"Great experience actually. I was nervous as it was an airport run but no need to worry! "
"Would highly recommend it. "
"Driver said he would be early, we waited out front and then he got there at the original time anyway. Driver was very rude, barely spoke to us, missed the turning so I told him where to go and he was rude and acted like it was our fault even though we sent detailed instructions in the booking. He also dropped us in a field not even bothering to pull up to the path so we had to cross the mud in a dress and suit. Not impressed at all. "
"Very nice thank you"
"The driver was either texting or on the phone (no hands free) for most of the journey. The car veered out of the lane on the M1 quite a few times. We nearly missed the exit for the airport as he wasn’t concentrating. Car was a shabby looking Prius. Would not book again. "
"We had a very nice experience while using your taxi services. The car was nice and clean and we reached our destination on time. I would also like to mention that the driver we had for our trip was very nice and friendly. Thank you ! "
"all good"
"Everything was perfect and the driver excellent. Only problem is that he’s an Arsenal fan. Seriously, all perfect ! "
"Had slight incident on motorway where lorry nearly pulled out into us He had bibbed and indicated for ages but our driver stayed in middle lane Out of precaution I would have gone into 3rd lane as was restricted 60mph but as we all know lorry drivers own the road!"
"I found the peace of mind with Taxi Code so much better than Uber where it can be cancelled last minute. Very professional and quick service "
"Great "
"It was safe and good journey"
"Driver service was excellent "
"Great service thank you "
"Both taxis should have been clean, especially for the cost, really wouldn’t use again"
"Both taxis should have been clean, especially for the cost, really wouldn’t use again"
"Good service for a very early morning drive!"
"Having never travelled to that area, it was very reassuring that both drivers turned up on time , also being advised of the car and driver number "
"Outstanding services! Highly recommended "
"It was late exactly 20 minutes. I do not know why."
"Great easy service. Very simple. "
"Excellent service. Driver promo and I olive. Communications prior to arrival also excellent. Tip given to driver. Thank you"
"I received 2 taxis at the same time and they were arguing, very confusing!"
"I received 2 taxis at the same time and they were arguing, very confusing!"
"All good. "
"Good service"
"On time, friendly and efficient. "
"Fantastic driver"
"Great service. As expected."
"Very reliable and easy to book."
"The taxi arrived on time and took my guest to Luton on time. "
"The taxi driver exceeded my expectations in every way possible. From the moment I stepped into the cab until the end of the journey, I was thoroughly impressed with their professionalism and friendly demeanor. First and foremost, punctuality was exceptional. The taxi driver arrived precisely at the designated pickup time, saving me from any unnecessary delays or worries. They seemed well-versed with the city's roads and efficiently navigated through traffic, making the ride smooth and stress-free. What truly set this taxi driver apart was their warm and welcoming personality. They greeted me with a smile and engaged in polite conversation throughout the ride, which made me feel comfortable and at ease. Their friendly nature made the journey feel more like a chat with a friend rather than a typical taxi ride. Moreover, the driver demonstrated a commendable level of professionalism. They followed all road rules diligently, ensuring our safety throughout the trip. Their driving was smooth and steady, and I felt secure during the entire journey. I highly recommend that your organization make his service exemplary for others to follow."
"Driver early, really polite and nice. Completely stress free. Please pass my feedback "
"-"
"Everything was as planned "
"Was early to pick us up "
"I gave tip to the driver."
"Yes"
"From booking, to pickup, and to arrival, the service was excellent. I am more than happy to review the service I received, the price was the best, hence why I chose to book, happy to recognise and recommend this service to anyone."
"Driver didn't know the route so I had to direct with the sat nav on my phone"
"Driver didn't know the route so I had to direct with the sat nav on my phone"
"was very pleased withe the service on time both pick up from home and Airport**** def use again"
"Great"
"Thanks for excellent service "
"Not sure why driver was late "
"Excellent service. Driver was polite and punctual. I arived stress-free and ready for the flight. I tipped in cash (old school)"
"Excellent service - excellent punctuality, smooth driving, comfortable and clean car, overall user friendly experience when booking as well. "
"We booked a car, we’re unable to set up an account on the app. I called the day before to confirm details and the next morning our car never showed up. I called and left a voicemail which was never returned. We ended up missing our flight because the car never arrived. Very dissatisfied!"
"Driver arrived to the wrong address (through no fault of his own) from a previous booking- we double checked our booking and we had provided the new address. Thankfully, despite the error from the booking/dispatching system, he got to the right address on time as he had arrived early and was not too far away, but it was still stressful and have lost confidence in booking with this company again. "
"Excellent service for my parents "
"I had chosen a VW passat, a Toyota prius arrived. I noted that I move on a standard foldable wheelchair and you should had respected it and sent a cab to collect me so that I didn't have to move from my wheelchair on to passenger's seat. I wasn't aware of the the cabs that could ride on while sitting on my wheelchair. The result was to injure my forehead on the dashboard while trying to get on passenger's seat. Disappointed! BTW, the driver was great trying to help me as much as he could."
"Excellent service , friendly staff and great system of checking where taxi is in its journey ."
"Journey was good. Driver was a little early and seemed put out that we wanted to wait for the 2nd cab to turn up before we left. Only because I had all the details. Otherwise all good."
"I had to call three times asking where the taxi was in order for them to dispatch it."
"Friendly and informative driver"
"Very pleasant experience "
"Old car - not in good condition. Had to wait for the driver to arrive outside. There was no meet and greet service as advertised (and as paid for!)"
"Our driver was early and had a good transfer to the airport"
"The driver arrived late and at the wrong hotel - we were eventually collected more than 30mins after the booking time"
"Good service, driver arrived early. Will use this company again. "
"It would’ve been nice to know beforehand that I had to walk 400 m to the meeting point and where it was in Luton airport. Maybe a map would be useful. "
"very pleasent. tipped driver at end of journey."
"The driver could drive smoothly"
"."
"V good service "
"He was so nice"
"Excellent process"
":)"
"The driver was only a few minutes late because there was a march in London & some of the surrounding roads had been closed. This wasn't a problem, the driver was fantastic & still got me where I needed to be on time. I am not leaving a tip because I have already tipped the driver"
"Great service. Already tipped"
"All was on the right level"
"I was 10 mins early so waited in the terminal at the arrivals point, but after waiting there for 15 mins (5 mins after the pick up time) I phoned the central booking board and was told to go to the pickup/drop off point. I waited there another 10 mins before a text came through with despatch/tracking details. Then it looked on the app like the taxi was 5 mins away but took another 12 mins to arrive. So in total about 22 mins after the time I booked and 30 mins after I arrived in the terminal. Did not feel like good service when I specifically booked a time in advance"
"good"
"Very good service both to and from the airport. Comfortable cars and friendly drivers."
"The email said we would be met at arrivals, but we weren’t. Had to leave the airport and look at the drop off area, then ring the driver and he was 5 mins away. "
"Had to ring the driver multiple times to meet and was late, expect more from a pre booked service "
"Very good return journey"
"Booking system was straight forward, I had a phone call within minutes of booking to clarify house number. I got a text the day before to confirm the pick-up, a txt to say driver was on his way and a phone call to say he was outside. Really, really liked this system. The driver was polite and chatty and the drive was smooth. All in all a very pleasant experience. "
"Driver arrived early but waited for us with no fuss, thank you"
"Excellent"
"NA"
"Service was really good and the booking process easy although really expensive hence the 4 stars. If you're comfortable paying the extra it was a really good service."
"Excellent service. Will use them again in future."
"Excellent service - really friendly drivers and on time service"
"Eventually everything was arranged, so that's the positive side. My biggest recommendation would be: please improve your communication loop with your subcontractors the driver itself was on time, but there was no communication for 30min on where I could find the driver although I was crystal clear on where i was waiting for the driver. So we couldn't find each other because of lack of information. "
"I cancelled the driver as he could not find passenger had to go and pick them up myself"
"Good service to Luton Airport but Taxi I booked from night before never turned up. This has been reported an I am awaiting my money back as I paid for a service I never received"
"good"
"Great experience"
"Drivera jad a wrony addeess "
"Really nice driver and I would definitely use again."
"The company who did the trips were very good. Could of done with the registration earlier as a lot of taxis at Luton Airport. Go cars were very good the company who booked them were not as they charged me £75 and wanted to drop me at Luton Parkway. When I noticed I’d made a mistake I rang them straight back and they charged me another £95. I await to see if the £75 is returned. "
"Very helpful and polite "
"Smooth journey, very reliable. Booked at 11pm for a 4am pick the next day, very relieved that something could be arranged so last minute."
"."
"Very friendly and polite driver, he was super early and got us to our destination perfectly on time. "
"Driver didn’t help with even carrying car seat while I was holding baby "
"Great service"
"I gave the passenger details - yet they tried contacting me (the booker). When the passenger tried calling, there was no answer. Terrible service - hoping for a refund as the service was not provided and we had to arrange anther taxi"
"I gave the passenger details - yet they tried contacting me (the booker). When the passenger tried calling, there was no answer. Terrible service - hoping for a refund as the service was not provided and we had to arrange anther taxi"
"All good!"
"Amazing Service. The driver arrived before, waited and was very kind. I am very happy with the service provided!"
"Excellent service with an extremely courteous driver Car was spotless also We tipped our driver who said we didn’t have to but we wanted to show our appreciation to him "
"Was fine . Driver very polite."
"Good service. Polite drivers"
"Driver wasn't at the arrivals and then rang him to try find him. I walked to a collection area and waited there for the driver to turn up."
"Really great service!"
"Car dirty. Dangerous driving including driver not wearing seat belt."
"We were happy with everything. Very nice driver."
"It was comfortable. "
"Everything perfect."
"The driver arrived half an hour early which was brilliant. I received a Hyundai vehicle, not sure if this is equivalent to VW Passat. The journey was easy and smooth, thank you very much."
"Driver didn’t have a seatbelt on, drove way too fast and took unnecessary risks with other vehicles on the road. Very scary and unpleasant journey. The service is good, but we were really not happy with the driver. "
"Driver didn’t have a seatbelt on, drove way too fast and took unnecessary risks with other vehicles on the road. Very scary and unpleasant journey. The service is good, but we were really not happy with the driver. "
"The car never showed up! I had to take a double lriced taxi just to make it on time to my flight. Please contact me. I want to make sure you don't charge me on a service that wasn't provided"
"Great service, lovely driver who was punctual and helpful. "
"No comments "
"Excellent in every way Tipped in person "
"It was fine - as expected. "
"Fabulous service. Great communication. "
"no problem with the trip"
"Very good service and very helpful"
"My driver was really friendly and professional. "
"Thanks for an efficient service"
"All good thanks"
"Great experience! I was worried about getting to the airport. The driver was earlier than my requested time and very nice! "
"Driver was on time (15 minutes before requested time). Called me where he parked the car, so I found him easily. Car was clean, driver was friendly and polite. I can recommend this service. "
"Difficult to find at Luton Airport £5 pounds Tip given to, the driver."
"I don't want to leave any comment. You are too aggressive in asking comments or reviews."
"He was an excellent driver and I would definitely recommend him"
"The driver was not on time which led to much confusion"
"Great service"
"Driver arrived 25 minute later that the time scheduled , we lost time on the parking ticket because he went on the wrong way. He got confused on the way to the destination and we arrived at the destination 30 minutes late. "
"Driver arrived 25 minute later that the time scheduled , we lost time on the parking ticket because he went on the wrong way. He got confused on the way to the destination and we arrived at the destination 30 minutes late. "
"Driver didn’t wear a seatbelt and was on his phone while driving. Would not recommend."
"Everything worked very well. I found it easy to find the car after I arrived at a rail station. The driver did a great job too."
"great service!"
"It was a good trip to airport."
"On time. Very pleasant driver Would use again "
"The driver didn’t have a board with my name at the meet and greet point. "
"Good service all round"
"Driver was on time, but I received 3 phone calls, starting from half an hour before the pickup time. Since it was before 5am I would prefer not to be called until maybe 10 minutes before departure!"
"Perfect in time communication and safe ride"
"Our driver was dispatched after we had gone through security. He arrived around 20 minutes late and we had to meet him in the car park. When I called to complain I was told “he’s only a few minutes late”. He wasn’t. This is an expensive service for no reason. "
"Our driver was dispatched after we had gone through security. He arrived around 20 minutes late and we had to meet him in the car park. When I called to complain I was told “he’s only a few minutes late”. He wasn’t. This is an expensive service for no reason. "
"Very late"
"Very pleasant driver. On time and no hassle."
"driver couldn’t drive very well. kept speeding and kept hitting curbs, me and my girlfriend really did not feel safe in the back of the car. it was very dark and he continued to speed round sharp bends even though he couldn’t see if anything was coming our way."
"driver couldn’t drive very well. kept speeding and kept hitting curbs, me and my girlfriend really did not feel safe in the back of the car. it was very dark and he continued to speed round sharp bends even though he couldn’t see if anything was coming our way."
"The driver was on time however the journey was awful. The driver didn’t seem confident at driving. Kept swerving into different lanes. On a motorway he lost concentration and swerved into a left lane almost making us crush into a lorry. And I mean we must have been inches from hitting the lorry. It was not a good experience at all."
"Great service thanks. See you next time. "
"Excellent service. Nice car and all on time."
"Driver was late, poor communication and poorly dressed, unprofessional. "
"Excellent trip!"
"Great guy, lovely chatting to him. Still not convinced about electric cars😂😂😂"
"On time and very good. I tipped the driver cash"
"Excellent service on time nice polite driver"
"Driver was punctual and helped with luggage. Good service."
"Great experience! Will definitely use again"
"no comment"
"Driver was on time and ride was smooth"
"Driver was on time and ride was smooth"
"Very good!! "
"Would use again"
"We were called as the plane touched down and asked to call again as we got through passport control at which point the driver would be allocated/forwarded. Our flight does not exit via passport control and we were through and on our way to the drop off zone wry quickly (under 5mins) when we called to say we were through - we were told the driver would contact us. He called 20mins after our pick up time asking us to walk to T1 carpark - this was the first time we were told to do this and we were all waiting in the drop off zone. Better communication would have meant we were on our way quicker etc Still a great service though"
"The driver was very helpful. I could not get in to my friend's house when I arrived as they were expecting me the following day, and the driver kindly stayed with me until my friend woke up and let me in - it was about 3 am/"
"The driver came 25-30 minutes before. We manage to be there on time because we got up to see the message, otherwise I think the driver would need to wait for a while for us"
"The driver was on time (5 minutes early actually) and he was very accommodating and got us to Luton airport from East London without any issue. I was a bit worried before he called 5 minutes before the booked time because I had to book for 5:15am and did not receive any information on the driver's contact number in case he does not show up. Yet, it was no problem as he came on time. 1 star minus for a bit of bumpy and curvy journey (maybe as he was trying to drive quickly) which gave us a bit of carsick. Overall, very reasonable price and super on time. "
"Driver was polite even very early in the morning, found the house without trouble, and appreciated that my daughter needed to sleep so kept all noise down. Very impressed. "
"Thank you!"
"Everything was great"
"Driver dropped us off nowhere near destination. I even offered to pay more in cash and he said we would be fine. It was a 15 minute walk after paying 70 pounds to be taken the full way. This was after having to pay an additional 40 pounds for him to wait an extra 5 minutes so he wouldn’t leave while we waited on the elevator at our hotel. "
"I recommend to use the service "
"Reliable service "
"Our plane was late and the taxi company cancelled one driver and sent another when we were ready."
"Not the drivers fault, but I found it very difficult to understand him on the phone. I am not familiar with Luton airport so wasn’t sure exactly where he wanted me. Partly my fault as didn’t specify a meet inside the terminal."
"Really easy to book and communicate, friendly driver & smooth journey - great experience"
"Very good service "
"Friendly driver, comfortable ride, all well."
"Driver was polite, journey was comfortable and without delays."
"I was very happy with the service, the drivers for both trips were on time and the service was very professional. I will use Taxicode again."
"Driver was on time and drove promptly to the airport. Will use your service again in future. Thank you"
"Good experience in general."
"Never use your service again paid for meet and greet yet I was chasing the driver he then called me telling me to be quick we also have asked for a refund so I hope this is being dealt with as I will be taking it further. I will definitely not recommend to anyone. Your company were meant to call us on Thursday still waiting for a call????"
"Never use your service again paid for meet and greet yet I was chasing the driver he then called me telling me to be quick we also have asked for a refund so I hope this is being dealt with as I will be taking it further. I will definitely not recommend to anyone. Your company were meant to call us on Thursday still waiting for a call????"
"Driver was on time, curteous, and car was clean. Very good."
"Everything was great except being 10 minutes late. I had booked slightly early as this often happens."
"Great driver! "
"The worst experience I've ever had. My taxi was canceled, and no one ever told me until I called after the scheduled time had passed. I was charged and didn't have a ride, I was told to figure out a new ride. I am now having to FIGHT for a refund Absolutely AWFUL"
"The worst experience I've ever had. My taxi was canceled, and no one ever told me until I called after the scheduled time had passed. I was charged and didn't have a ride, I was told to figure out a new ride. I am now having to FIGHT for a refund Absolutely AWFUL"
"I was overcharged fort trip and £1.5 for SMS code which I haven't received at all. I should receive the compensation for this."
"I was overcharged fort trip and £1.5 for SMS code which I haven't received at all. I should receive the compensation for this."
"The service was good. I particularly liked the ability to track the vehicle on its way to collect us."
"Flight was delayed. Driver did not wait for us. Office phone provided was not answered at the time we landed. No service was eventually available for me. "
"Very clean car, professional driver and pleasant journey. "
"Driver was late, and still didn’t get the car I asked for. Wouldn’t use again, would go direct to taxi firm and miss out the middle man"
"None"
"Great service "
"The driver was on time and the car was comfortable. "
"Our driver was punctual, courteous and friendly. He was a careful driver. The car was clean and fragrant!"
"Excellent service. I I would like you to update your tip line as I aways give the driver a tip!"
"On time, friendly, easy to book"
"Super easy and on time, would 100% use again"
"Perfect Thank you"
"Fantastic service and understanding when the trip was moved by few days forward. Thanks! "
"He left too late. It was obvious he would not arrive to pick me up on time. He was half hour late"
"Nothing went wrong Drivers were tipped on the day"
"Excellent experience, first time to use your company, would definitely use you again and have no hesitation recommending to friends and family. Thank you very much!"
"The driver was very helpful. He collected me from arrivals and pushed me in my wheelchair to the vehicle. My only complaint is that the vehicle was not a car, but a mini bus. Thank you for a wonderful service. I was very impressed. I gave the driver a £10 tip when we arrived at my home in Norwich. "
"Driver was on time and courteous. Also helped with luggage."
"Very friendly driver. He arrived on time and took us to the airport before the scheduled time. All very well."
"Arrived on time very careful driver "
"Excellent pick up on New Year’s Eve, friendly guys accepting two amendments without a problem, would definitely recommend"
"Late"
"It was New Year's Eve and the house was not easy to find. He was about 10 minutes late but it wasn't a problem! We have already tipped our driver."
"Excellent service"
"Very nice service!"
"Very polite and professional driver."
"I needed to lend the driver my phone as he did not had any mobile connection to find back his way to the highway."
"Received call day prior to booking nice touch. Driver was early but not issue with that. He was very pleasant and I was very comfortable with his driving. I am normally a nervous passenger. He made sure I knew where to go at airport. I will use the service again."
"Good service"
"Everything was on time and went smoothly"
"Driver arrived 15 minutes early. Never a bad thing but was about to ring the doorbell at 7.45am but there was a sleeping baby in the house. Smooth journey, friendly driver. My only comment would be that he asked us how much we paid for our journey, then proceeded to tell us how much he would make from it etc, which I didn’t really enjoy hearing about. I do love th ease of booking through this app and the communications it gives. "
"Excellent service."
"Very good"
"On time. Didn't help put bags in boot"
"On time. Didn't help put bags in boot"
"Great service "
"The driver arrived in time , the car was clean and he was polite and nice"
"The driver arrived in time , the car was clean and he was polite and nice"
"Would have been nice for the driver to help when he saw me struggling with bags. Had to open and close the boot myself. Given it was covered in icy mud it wasn't fun at 4:30am and I then had nothing to clean my dirty hands with. "
"Would have been nice for the driver to help when he saw me struggling with bags. Had to open and close the boot myself. Given it was covered in icy mud it wasn't fun at 4:30am and I then had nothing to clean my dirty hands with. "
"In time and easy drive "
"It is the worse expierence ever, I booked a taxi for a passenger and the taxi left him becuse of unexpected delay at the airport. It was not my passenger fault. I called them about a refund but they refuse. They charge me all the fare without any ride!!!!! How fair is this!!!!"
"It is the worse expierence ever, I booked a taxi for a passenger and the taxi left him becuse of unexpected delay at the airport. It was not my passenger fault. I called them about a refund but they refuse. They charge me all the fare without any ride!!!!! How fair is this!!!!"
"I had to call to remind you. "
"The driver was falling asleep in the M1. Very dangerous and frightening "
"Super friendly driver who was one time!"
"Perfect from ordering to being dropped off. Polite and courteous driver."
"Good journey, thanks"
"Very very helpful and carried bags. "
"Driver was on time, really helpful and gave me a call when he was outside. He was happy to help with luggage and he was really kind. "
"The driver was around 10 minutes late, and the car was a little dirty. But overall it was fine."
"Really happy with the service which was provided by Go Cars through Taxicode got us there on time through very difficult conditions. Thank you."
"Cancelled two airport trips in the row Will never use again"
"All went well, on time and safe journey throughout "
"On time, friendly "
"Really good service"
"The driver was very pleasant."
"N"
"Excellent service and safe and very nice driver. I managed to leave my phone in the car and it was returned 20 mins later! Hight recommended. "
"The driver was quite rude and made us feel uncomfortable. Firstly, he didn’t get out of the car when I knocked on his window. I just opened the boot and loaded our suitcases by myself which I thought was very bad service. We said good morning to him twice and he just ignored us."
"Great "
"Very professional"
"Driver was great. It was very foggy and we get safe! We thought he drove very carefully."
"Perfect as expected. On time, knowledgeable and friendly driver. "
"Everything was fine "
"Very efficient service and friendly driver "
"All good"
"Na"
"Driver was not sure about directions to the airport "
"Amazing driver "
"Overall excellent"
"a smooth transition to our destination"
"i was very happy , driver was polite and was on time,I will use your taxi again"
"Driver was on time and professional. Only issue was I had to chase up on my request to change the destination - a confirmation email or phone call would have been good. "
"Driver was excellent."
"All fine except an odd postcode was given and I ended up having to pay an extra £5 for the drop off - can I get an updated receipt including this additional charge please?"
"Great driver"
"Driver was excellent "
"Driver was early, but he was very polite and the journey was comfortable. One thing I learnt was to book direct with the taxi firm and not use Taxicode every again. Taxicode have no care for its customers and are completely profit driven"
"On time!"
"Driver called the contact number instead of the passenger number which caused confusion."
"Driver called the contact number instead of the passenger number which caused confusion."
"Bad quality of vehicle and driving"
"Bad quality of vehicle and driving"
"Fraud company"
"took a while to get to grips with the app but so far very good service "
"The driver was excellent. Both on the way and back. Thank you!!"
"Very impressive "
"Communication was on time but then it took 10- 15 mins for driver to be at pick up point. Overall good experience but wasted time "
"Great service. On time, cheerful and easy. "
"Very happy with service."
"Many thanks to the driver for his help and support, My trip whose very safe "
"Overall excellent"
"smooth ride, 5 star"
"The vehicle came 20 minutes to early."
"Very prompt Good service thank you "
"Perfect service. "
"it is good"
"My driver kept on calling to make sure we knew were to go and was wonderful to deal with. "
"Very pleasant driver, on time, chatted a little, did exactly what I wanted him to do. "
"Fantastic driver. Knowledgeable and helpful!"
"Great ride nice car."
"Satisfied with journey overall"
"Good customer services. My flight arrived near 40 early and they send me the car without question when I call. The trip back home went well and the driver was very friendly. Highly recommended! "
"Efficient service, reliable for an early pickup! "
"The driver arrived on time, even 5 min earlier. It was the cheapest option for us to get to the airport. Will use them again. "
"Excellent service"
"Driver was on time and polite. We had one drop off before final destination which he never knew about, but that probably was not his fault Already gave him a tip."
"The driver was on time and friendly too."
"going to airport was perfect, coming back we couldn't get a response for pick up, might have been because we got back a bit early than expected, but turned out ok because another driver was there that took us back home, so all ended well"
"Super-efficient, friendly, easy to find the car. Safe driving"
"Excellent- on time, efficient and brilliant communication, plus cheapest"
"Very professional and patient"
"Perfectly fine "
"All good but not sure where hotel was ! We had to give him directions on our phone ! We had not much idea either as had only previously accessed hotel from the airport xx "
"It was great"
"Good services!"
"Good service"
"Last minute booking, gave me great peace of mind when I landed."
"Driver turned up early but was happy to wait, when booking there was an option for child seats but none were available, I think this contributed to my son feeling a bit travel sick and driver was happy to pull over for a minute or two, got to the airport nice and early so overall I’d recommend and use this company again. "
"Great"
"Excellent service on time no problem. Iwould recommend the company to everyone"
"We booked a transfer service for 6 people, 2 large suitcases and 2 small suitcases. We ended up receiving a car that could not fit our luggage and had to travel with our suitcases on our laps. Very poor communication and service. I'd never use or recommend this service again"
"Very pleasant service. The ride was quick and on time"
"Route went over a few too many speed bumps than necessary"
"Reliable and on time "
"Very good driver was waiting at the collection time and was patient when we couldn't find the exact destination. "
"Na"
"Finally a punctual driver! That show up at the meeting "
"No meet and greet. We had already made our way to the pick up area before receiving any contact. Meet and greet was a waste of money. Ten minutes late for outgoing journey which was especially concerning as it was 4 am. Otherwise good "
"Driver was very polite, on time and kept us informed every step of the way. will definitely be using again and have already booked the next trip. This is for business use Thank you"
"ok"
"on time! super efficient"
"simple booking process and arrived on time. "
"Prompt service"
"Taxi arrived on time and the driver was friendly. "
"My flight was already late, hende the delay is acceptable. There was a bit of miscommunication, yet the overall experience was positive."
"Thanks greatnjounrye "
"Driver arrived on time, with regular updates received by phone and WhatsApp. Clean and very comfortable hybrid car. Great service!"
"Will use this service again."
"car was 20 minutes late and I had hospital appointment which was very distressing as i am unable to walk fast and use walking stick as an aid"
"Excellent "
" Thanks"
"On time and very nice trip."
"5 stars rating from start to finish "
"Everything was perfect!"
"They weren’t aware of booking, I had to call and remind them"
"Very good."
"everything was great"
"Everything ok :)"
"Had to call to locate leading to several messages "
"Smooth process from booking to drop off. Thank you!"
"Driver was well on time and drove me to the airport in a timely manner. "
"Driver was friendly"
"The journey was just fine."
"It was because everything was early on my side and I didn't call that he didn't come inside. "
"easy to book, driver was on time and helpful."
"Excellent service, and it is great to be able to track the return journey. Clean car and the friendly driver helped my elderly mother with her bag on the return journey. I will definitely use them again. "
"Excellent "
"Excellent service - quiet, respectful drivers who arrive punctually. Wouldn't hesitate to recommend. I have always tipped in person"
"Driver was 15 minutes early ! Didn’t get one mini bus ! Two separate cars at different times ! I paid over £40 for a journey that would have cost £5 for each car if I’d rang on the day! Shocking and disgusting ! This was on the way to get married hence wanting one car and happy to pay the stupid price ! But didn’t get the service I paid for instead got two rubbish looking cars and was rushed out my house on my wedding day because they wanted to be early and get off to another job ! "
"Driver was 15 minutes early ! Didn’t get one mini bus ! Two separate cars at different times ! I paid over £40 for a journey that would have cost £5 for each car if I’d rang on the day! Shocking and disgusting ! This was on the way to get married hence wanting one car and happy to pay the stupid price ! But didn’t get the service I paid for instead got two rubbish looking cars and was rushed out my house on my wedding day because they wanted to be early and get off to another job ! "
"On time and all good. Would use again "
"Excellent service and super prompt. Arrived on time and at destination too."
"Good service gave driver a tip already "
"nothing, all great as ever, always a great service. "
"Awesome service"
"My driver was not at the airport when I landed but he arrived about 15 min later"
"It is disappointing that there are no policies in place for cancelling the taxi due to cancelled flights. I wasted my money with you and needless to say will never be using your services again. "
"Very good."
"Excellent service would use again."
"."
"The driver had a very bad attitude, he complained the whole time about having to travel to London for 2 drop offs. He also put the address in wrong, so the first drop off took about 30 mins longer than it should have. "
"He is a good person."
"Very good. "
"Professional service "
"Very happy with service provided by Taxicode; punctual, experinced driver, vehicle as requested at the best price found on tbe market."
"The driver was early for a 4 am pickup. Very pleased with the service. Thank you."
"My driver arrived over 20 minutes early which stressed me out a bit. Also, the journey did not take as long as expected but due to pre-booking, I fear that I may have been slightly overcharged. However, the journey itself was great. I had no problems whatsoever after that."
"Perfect! Thank you! "
"all good"
"Top"
"Our flight was delayed by 30mins, but the taxi had still not arrived when we going through customs, I called the number and they could not provide me with the Reg number. The app also does not work at all."
"Very positive experience."
"The late arrival was due to problems at airport immigration. When called cab responded really quickly"
"great "
"Flight was early therefore I had left the terminal and met the driver in the car park "
"Fantastic taxi service provided. Lovely friendly driver who arrived on time and got us to our destination with no problems Many thanks "
"Great service!"
"Driver was early and friendly "
"Exactly as expected. Easy and efficient! "
"Great service. Kept well informed. Definitely use again....."
"Ν/Α"
"Driver is there on time and was very nice. The drive to the airport was smooth. "
"He was friendly and punctual. Good experience."
"The confirmation never arrived of the driver coming and the vehicle did not arrive. I got a message asking me today wether i need the service. There must have been a miscommunication somewhere. This is not a reflection on the driver. I used Bolt instead"
"4"
"Amazing driver - on time, courteous, assisted with luggage and extremely good driver (I can be travel sick in passenger seat so extremely important) - would definitely use again!"
"Driver was excessively on time (30 mins earlier) but fine. Considering that I needed to go to the airport in Luton that wasn't a huge issue. Great service."
"What went wrong with the meet and greet is that nobody turned up. After waiting a considerable time, I phoned the company - Go Cars - who then found a taxi which took another 10 minutes to arrive (although it was supposed to arrive in 3 minutes). ` For the return trip, the taxis was 7 minutes late, and the driver was unpleasant."
"Professional courteous and very pleasant driver. Exactly on time and safely to airport Thank you"
"The service was superb, the only service in the UK I was truly satisfied with. Cheers, Barak Gilat "
"nA"
"Great service, lovely driver and most importantly we made the flight 😊"
"All good"
"Excellent service "
"It wasn't a problem. He called to say he'd be a bit late"
"The driver was excellent, on time, courteous and professional. Thank you"
"Not nice when the driver doesn't turn up on time for a flight"
"Brilliant, lovley guy."
"All good as planned "
"All good"
"Ok"
"All went well. Thank you. "
"k"
"Great"
"Driver was a little early."
"good service"
"Smooth pleasant journey."
"All was good with journey, driver etc but booking system auto filled the wrong address from the postcode (which I entered correctly) and I couldn’t change it. I waited on the street to flag the driver down at pick up time so he wouldn’t go to the wrong address. Not his fault but an App issue. "
"Bit late"
"."
"On time and helpful"
"The service was good and I arrived at the airport on time "
"The driver was very nice and kind! "
"I ordered an executive Mercedes for 4:20am. The driver arrived 20 minutes late in a Prius. The car was dirty and smelled bad. Not at all what I expected from this booking. Very disappointed. "
"Go Taxis could not find my booking but sent a replacement which worked out ok. Still 30 mins late though."
"We had no idea where to meet the driver, he was late, however the driver was p9lite courteous and got us home late at night "
"The trip was relaxed and comfortable. "
"I will use this service again."
"Excellent "
"ALL GOOD YET AGAIN"
"i like getting a text and the tracker"
"Very professional and accomodating."
"It was great "
"Excellent "
"Driver was very pleasant Put cases in car ,opened doors for us"
"The booking was made in advance and no call has made to advise about the driver delay, the car arrived almost 50 minutes late. If I had not called and made different arrangements (need to use an Uber) I would have lost my flight. My card still being charged and no sign of my refund yet. "
"Great"
"We were asked to call when bagage was collected and then had to wait 20-25mins"
"👍"
"Great service. Will use again"
"Very happy with the service, drive was right on time and had us early for our flight. Thanks very much for your service."
"Our trip with Taxicode was excellent. The driver was on time. The car was very clean and comfortable. I will use this service again very soon and will recommend to all my friends. "
"Great service"
"For the first I had a really bad experience. My taxi driver was literally falling asleep whilst driving. Me and my family were forced to start chatting with him to keep him awake as he kept closing is eyes and the car alarm went off a few times as he was getting to close from the road walls/other cars. Please be mindful next time, and if you're working night shift make sure you rest during the day. "
"For the first I had a really bad experience. My taxi driver was literally falling asleep whilst driving. Me and my family were forced to start chatting with him to keep him awake as he kept closing is eyes and the car alarm went off a few times as he was getting to close from the road walls/other cars. Please be mindful next time, and if you're working night shift make sure you rest during the day. "
"Very good experience On time and helpful driver"
"Everything was good "
"Really pleased. May be driving slightly too fast at times - this is my only comment. On the motorway it felt too fast having in mind there was too much traffic and not much distance between cars"
"Fast and safe"
"Everything was perfect! On time, spacious car, and professional driver! "
"The driver said he did not have air conditioning but he did have air conditioning buttons in the car. It felt like he did not want to use it. His driving was not great. I do not think he was used to country roads."
"Amazing service and such a polite, friendly driver. Couldn’t fault the service 👍🏻😊"
"Upon booking, I received no fewer than 4 confirmation emails: I checked them all, and they all had the same price, with no mention of additional surcharges. On the way to the airport, I asked the driver whether the airport drop off charge of £5 was included in the quoted price, which he confirmed it was. When I was finally dropped off, I was told there would be an extra £5 added to the price quoted and agreed. Had he told me this earlier when I asked, I would have told me to drop me off elsewhere. I now have incorrect receipts. The lack of transparency is unprofessional and borderline dishonest."
"Perfect! Stress free!"
"n/a"
"There was a bit of confusion between me and the driver as to where we were meeting, as his english was broken. But we found each other in the end. "
"Great ride"
"I was also overcharged Please refund difference"
"I was also overcharged Please refund difference"
"Driver arrived in time. Booking was confirmed via phone call. Drive was pleasant. "
"All good"
"All went well. "
"Happy with journey overall"
"NA"
"Driver was reliable, car was not a great standard"
"Excellent"
"This was not a meet and greet service. It was an uber-like service calling a driver when we arrived. The reason for pre-booking someone to meet us was to avoid this. Our flight was delayed 45 minutes and we still ended up waiting over half an hour at the pickup spot, the original booking was for 1.20am and we weren't picked up until 2.30am. I would like to know what compensation you can offer as this service was completely missold. I have already raised a complaint ticket. The driver when he arrived was very good, I don't believe it was his fault as many drivers cancelled before him."
"The driver was very pleasant and provided great service. The vehicle was not mechanically sound and was smaller than expected. 3 people had to cram into the rear seat for a 90 minute drive. Was very uncomfortable. "
"Reliable service. I will book them again. My plane was delayed. Driver communicated with me and waited patiently in the airport hall. "
"Very impressed, professional, polite friendly driver"
"Very good"
"Driver was 40 minutes late. We booked at 21:45 pickup and they only arrived at 22h10. We did only get out of the airport at 22h10, but he was not in the terminal, no identification, no name board. We were phoning to try and find out where he was waiting for us. There was a huge traffic jam on the M1, added 90 minutes to the journey time, this could have been avoided if they had taken a different route from the airport. Roadworks had been in place for the whole evening, so it was a known factor. Driver was courteous, drove well and smoothly. Car was clean, comfortable and with the space we required for our luggage and passengers. A lot of the factors were outside his immediate control. Wife is taking train next week to/from airport next week as the journey is cheaper and quicker. We only used taxi as there was a strike on the day of our travel."
"VERY GOOD SERVICE"
"The driver didn't know where he was going. I had to get on my google maps to see where to exit on the Motorway. "
"I changed the pick up time with no problem at all ..good service "
"Very good service"
"Excellent "
"Excellent "
"Smooth experience, no problems. Found us an appropriately sized car when we booked a day before our journey, when a number of other places had no availability."
"Great service "
"The driver arrived a bit early which was good. He made every effort to find the quickest route "
"Drivers for both journeys were on time and communicated where they would pick up. Very good service"
"Thank you"
"Perfect airport transfer "
"The journey took approximately 35 minutes longer than the normal due to the driver not knowing the way to the airport.. The driver got a £10.00 tip. "
"The driver did not know where Hatfield park was!"
"Pleasant driver"
"Very good driver, arrived on time and was helpful"
"Very smooth, nice driver"
"Driver was great!!"
"Good driver, very helpful and on time. "
"Car was electric and driver turned up with a low battery. So we had to sit at recharge point instead of getting on with the journey."
"Car was electric and driver turned up with a low battery. So we had to sit at recharge point instead of getting on with the journey."
"Everything was great 👍 "
"There was no meet and greet despite keeping the company up to status on our flight. The car was dirty with broken air conditioning and broken vents. It was sweltering hot!!! The driver was inattentive and dangerous. He crossed the lane lines multiple times and we were honked at by other drivers. I reported this previously and received NO REPLY from your company. Deplorable service. "
"Good communication "
"Great service "
"Friendly and polite driver"
"I expected to be greeted in the arrivals terminal so a lot of panic and confusion where the taxi was,eventually we were told to go to pick up location which i wasnt aware of"
"Great service! Neat "
"Helpfull driver."
"Good service. already given a tip."
"Great customer service "
"Driver was early around 15 min very nice gentleman, inside car little bit hot for the weather but plesent ride "
"Good"
"All very good "
"Really good"
"The journey was OK. "
"All good as usual "
"Excellent service"
"Great experience"
"All good "
"It was all great! "
"N/a"
"Great "
"Great experience, on time and very professional "
"Simple, efficient, driver called me when he arrived "
"Drive met us at pick up area but we were expecting him inside the terminal. Husband struggles to walk and the pick up area was a surprisingly long way from the terminal building."
"There wasn’t a meet and greet BUT given the Luton airport don’t really allow drivers to park and leave their vehicles I’m not complaining about the service. Driver was on time so thumbs up "
"On time (earlier than expected) and a pleasant drive altogether "
"Excellent service, on time and comfortable. Would definitely use again!"
"Very good"
"The taxi driver went to Luton to pick me up instead of my home. No one called to let me know this it was only because I chased it SEVERAL times myself. They just kept saying the taxi was near by and did not attempt to send another nearer car. Eventually they did find another car and sent that but phone line operators were not helpful and quite rude. Will definitely not be using this company again! "
"The taxi driver went to Luton to pick me up instead of my home. No one called to let me know this it was only because I chased it SEVERAL times myself. They just kept saying the taxi was near by and did not attempt to send another nearer car. Eventually they did find another car and sent that but phone line operators were not helpful and quite rude. Will definitely not be using this company again! "
"all good as usual"
"Very surprised that the driver did not turn on the a/c with 28 degrees outside. And when I requested it, he was reluctant to do so because “ It is to heavy on the fuel”"
"Very nice driver easy to chat to.Helped with my suitcase both ways."
"Very good time keeping and clean cars, thanks"
"Great service, had to change the journey but got a full refund."
"Great thanks"
"Good trip."
"great!"
"Excellent "
"Really good and prompt service Great prices"
"You are the best!!"
"Really efficient service "
"Very efficient service "
"First part of the journey took longer than it should have done "
"N"
"All good"
"driver was really pleasant and we made good time to the airport."
"Helpful & professional drivers, couldn’t fault the service. Would definitely use again"
"Driver arrived even earlier, very fast journey. Thank you."
"Great service all round "
"All good"
"No hassle taxi ride - thank you "
"Great service, driver was very helpful and we felt very safe in his car "
"Very good!"
"Perfect transfer, driver very polite and talkative. Payed for by business."
"Everything was perfect, congratulations for driver "
"I was upgraded! The driver and car were beyond my expectations."
"Driver could not explain where the pick up location was. He arrived at 0950 for a 1000 pickup. I was bounced from one location to another until finally got in the taxi at 1038. His driving skills have a lot to be desire, he clipped curbs, stalled, aggressive acceleration and braking, driving too close to vehicles in front on motorway, erratic speed control and finally the AC didn’t work so had to have windows open, not what I would expect from a £145 service."
"Driver could not explain where the pick up location was. He arrived at 0950 for a 1000 pickup. I was bounced from one location to another until finally got in the taxi at 1038. His driving skills have a lot to be desire, he clipped curbs, stalled, aggressive acceleration and braking, driving too close to vehicles in front on motorway, erratic speed control and finally the AC didn’t work so had to have windows open, not what I would expect from a £145 service."
"Excellent service"
"This was an excellent service I am very happy."
"Really good service. First time using. Would book again. "
"Great service.. highly recommended "
"The communication over his mobil between I and the drive was very bad , I had never been in Luton airport and had no idea to where I should or could meet him ! It took at least three phone calls to just get an idea to where my wife and I should go … when we meet the driver he was kind and understanding "
"Professional and friendly driver. We had a very comfortable drive, and felt quite safe with his driving skills. Our experience was very positive for all aspects of the booking and drive- thank you!"
"Thank you for the good service. The driver was great, he also arrived before the time and offered us the option to go early. He was simpatic and we enjoyed going with him. I am sure we will use your services again. "
"Excellent "
"24 hours late thousands of pounds of damages missed vital humanitarian meeting in ukraine why did you hang up on me on Tuesday? Why didn't you call me to apologise? In the hands of lawyers, but I suggest you call me to offer an apology and compensation "
"On time and very polite "
"Great service!"
"Na"
"Good service."
"Excellent service and very polite and friendly driver. Highly recommend. "
"Thank you, great service "
"Good"
"Will use again "
"The service lets you track your driver through the app as they come to pick you up and during the trip. This was really nice as you have peace of mind before and during the journey. The driver even arrived early and waited for me. The vehicle was nice and I got to the airport on time."
"Brilliant service. Responsive to emails (I couldn’t call due to poor signal). Really accommodating of multiple flight delays and an hour and a half wait for luggage. Would definitely book through them again. "
"It emailed requesting an invoice/receipt and haven't heard back. "
"Brilliant, driver was there to meet me at the designated area, very clean taxi and pleasant driver. Price was good considering the distance and difficulty of the journey, I would recommend this company."
"Very good "
"Very helpful driver (he’d been given wrong info (4 passengers when in fact we were 5). Generally though your organisation v good"
"Arrived early, giving plenty of time. "
"Very good service"
"I called to advise train on time as planned and taxi was confirmed. Received message on arrival to confirm where taxi was and the registration and make of the car to look out for and another to say driver had arrived.. Great communication. "
"Driver arrived early as our flight was one hour early! "
"Great reliable company with good customer service."
"None"
"Early driver, friendly and courteous. Great price too, very happy thank you"
"The driver was on time, and he was pleasant, polite and careful. "
"I was out a little earlier than expected. I downvoted the driver because he called the head office to complain about me while I was in the car. He also missed turns and got lost meaning instead of dropping me off at the door he dropped me off across the street."
"He just struggled to find the right part of the road. To be fair it can be confusing."
"Everything was perfect "
"Traffic"
"Excellent "
"The driver was very accurate, professional and helped us with luggage. I am very satisfied with the service. "
"Excellent service every time."
"Great driver, easy journey. "
"Great "
"I thought that the service was really excellent and our driver Abid was great and helpful. I already gave him a generous tip"
"Very good"
"On the Hottest day of the year having a car with functioning air conditioning would have been a great additional. "
"On the Hottest day of the year having a car with functioning air conditioning would have been a great additional. "
"Absolutely brilliant service Arrived on time really helpful and friendly Would recommend to anyone and will definitely use again "
"Driver was a little late but not his fault. He was very polite"
"Lovely and helpful driver. Great service "
"Very prompt service"
"I was told to meet the driver outside in Zone D of the car park. This is fairly routine with airport pick ups despite being quoted and paying for meet and greet."
"The driver gave a very negative response to my delay getting through the gate - giving the impression he did not want to wait with no no comments. NOT WHAT YOU WANT TO BR GREETED WITH AFTER A FLIGHT - in comparison the out going driver was postive and early !!"
"The service was excellent from booking stage where we were even called to confirm a missing detail, punctuality and a carteous driver. "
"Very good hope to use again "
"Driver anticipated travel delays and called to suggest leave earlier. Great service!!!"
"Excellent driver!!"
"Happy customer "
"Thanks "
"The typ of vehicle was for us not important. The driver was already there 15 minutes before time."
"Very friendly and helpful drivers. Even though my flight was 3 hours delayed, they were there to collect me at 2.30am at the airport. "
"Our driver was professional and on time. We've always had good experiences with Taxicode in sourcing Taxi services. Thank you!"
"I just want to say thanks a million. This made our experience so enjoyable and so much easier. A special thanks to our driver Asif. He was beyond helpful, so nice."
"We were informed about meeting point inside airport, but driver waited outside- it took us 3 calls to find the car. When arrived to Stansted, driver claimed, that our order does not include entry into drop off zone and asked to pay 7 eur!!! Driver was not helping with luggage. I dropped you 2 emails, still did not receive my invoice for the service"
"Excellent. "
"All good. Car booked on behalf of my daughter and new son-on-law. Thanks. "
"Great service, fair price, good communication."
"Excellent service"
"Everything went well"
"The cab arrived 1/2 hour early which was great. The interior was dirty - not so great The cab smelt of cigarette smoke even though there was a sign saying no smoking. Travelling at 90 mph on the M1 not my idea of fun."
"Really great, in all ways. Would definitely use again!"
"My plane trip was delayed and pushed back all evening right up until the moment we took off, so driver couldn't possibly know my arrival time and so meet me inside the airport. But despite the chaos surrounding my arrival time driver met me (at my request) at the drop off/pick up area within 10 minutes of the call. The drive was fast (though not dangerously fast), which was a great relief to me as I was desperate to just get home, as it was already 3 AM at that point. I would leave a tip but can't be certain it would even be payed to the driver (has happened before)."
"All Good"
"Very friendly driver. Carried my bags and was super nice. "
"Very good service and friendly drivers"
"None"
"Left stranded at the airport. Number given to contact driver was unresponsive. Number of company providing driver was unresponsive."
"The driver was 30 mins late and just gave an excuse instead of apologising. Before this I got a phone call saying he was 5 mins away then he took another 25. Not acceptable for £88 and for a night cab. The journey however was quick once I got in the cab. "
"Really amazing service, driver was super punctual and a lovely oerson. Due to the vehicle being a Van it wasn’t so easy to talk but we really have no complaints, thank you for a five star service that was the perfect start to our holiday "
"Very pleasant experience."
"Thank you "
" Ok"
"."
"Larger vehicle than planned, which worked out well for us. The driver was polite and helped in loading and unloading the luggage. "
"Excellent communication with office, even 2 hrs delay. We received call as soon we passed passport control"
"X"
"Driver was very early which suited us fine as we wanted to be early at the airport. "
"nice drivers clean cars"
"Excellent service and a happy driver at 3.30am Really pleased would recommend to others "
"Was not met in the airport but the pickup area "
"M"
"What I really need is an invoice to my email. How do I get one??"
"Communication was great throughout. Driver was friendly and helpful and even wheeled my case back. We tipped directly so will not leave a tip as per below"
"Driver was on time and was very kind and professional during the journey. Car was a bit old and didn't had the AC on so it was quite hot at times. We arrived on time."
"No meet&greet service provided inside the airport terminal."
"No meet&greet service provided inside the airport terminal."
"Called after 10 mins of waiting to ask where my driver was, they said there were none available, despite my booking being confirmed and paid for. Judging by the tone of the operator's voice, I feel like if I hadn't called, I've been forgotten about entirely. I'd already set my destination for the airport so they knew timing was important. Further 8 mins later, taxi arrived, obviously the driver was in such a rush that they journey wasn't comfortable at all."
"Efficient transfer"
"Very kind Very hospitable Very patient. "
"Great service and great chatting, would use again"
"Very smooth experience"
"Excellent service."
"👍"
"The pick up was for about 3am was worried the driver would either be late or forget about me but he was perfectly on time. I'm happy with service"
"Happy with the service but think it was too expensive for a 5 mile journey. £35.50. My friends who were picked up at the same time as us were travelling to Berkhamsted - circa 20 miles away were charged £40."
"The flight "
"all good"
"Excellent, smooth, hassle free service & driver was friendly & sociable. "
"I have done multiple trips via TaxiCode but this was the first time that a driver did not get out of his car to help us loading up the luggage in the back. He was late, a rainy night and he did not have that courtesy. "
"My driver was excellent- very nice chap and very professional."
"Good service"
"Confusing meeting instructions as first we were told the driver will meet us inside near Costa coffee then we waited for 10 minutes and got a call to go outside and meet driver at the pick up zone. "
"excellent, chap was splendid"
"Good, early morning pick up with no issues."
"Wonderful "
"Our driver was a very polite and friendly man We were pleased with the service thank you"
"Driver wasnt there when we landed and came through Arrivals at 11:30, we called him and he said he was 20 miles away. we kept in touch over the next 30 mins when he said to wait outside at the collection point. We called again at midnight but he had been told by police to divert because of a roadblock (totally understandable and unavoidable for him) and said it would be another 20 mins. We had a 4 year old tired child with us so i decided we had to cancel at this point, and got a taxi from inside the airport. The company called at midnight to insist that he arrived in good time and the road block was the problem, but this isnt true and i have phone records to prove timing The company otherwise seemed very professional and helpful during the booking process"
"The taxi service was very good and on time. "
"x"
"Great service. Driver was safe and good to get me to the airport on time."
"Gave 2nd driver a tip (euros) but didn’t have any cash for 1st driver"
"I had a flight to catch and a car was not even on the way when I called because it was already late. Then that car cancelled before another one was freshly dispatched - making it even later. The operator said it was because there were no drivers due to it being Friday prayer time, however, why accept my booking and take my money if they could not deliver the service? The situation made me really stressed. Very bad service. Ps: apologies: I left this review for the wrong trip originally"
"I had a flight to catch and a car was not even on the way when I called because it was already late. Then that car cancelled before another one was freshly dispatched - making it even later. The operator said it was because there were no drivers due to it being Friday prayer time, however, why accept my booking and take my money if they could not deliver the service? The situation made me really stressed. Very bad service. Ps: apologies: I left this review for the wrong trip originally"
"Driver arrived on time. He was helpful & friendly. Can’t ask for more than that. Thanks."
"I had a flight to catch and a car was not even on the way when I called because it was already late. Then that car cancelled before another one was freshly dispatched - making it even later. The operator said it was because there were no drivers due to it being Friday prayer time, however, why accept my booking and take my money if they could not deliver the service? The situation made me really stressed. Very bad service."
"Prompt and courteous and very good value airport transfer service "
"We were charged 25£ more at the end of the ride. The explanation is that we had to many bags. First, there is no explanation about the bags. Second, we were two adults and one baby. We had 2 20kg bags and 2 check in bags, which is certainly not more than normal."
"We were charged 25£ more at the end of the ride. The explanation is that we had to many bags. First, there is no explanation about the bags. Second, we were two adults and one baby. We had 2 20kg bags and 2 check in bags, which is certainly not more than normal."
"The drivers, vehicles and journeys were all absolutely bang on, couldn’t fault the service. The service from Taxicode however, was poor. The functionality of their app is terrible and meant I selected a pick up time incorrectly. I phoned them to make an amendment within minutes of the booking and they tried to charge me an extra £10 to make the change. After calling their bluff and saying it would be cheaper for me to cancel the taxi, pay their cancellation fee and then rebook, they put me on hold and refused to pick the phone back up. Tried to phone again numerous times but they ignored my calls. I arranged the change of time directly with the taxi firm they gave the job to, Go Cars of Luton, completely free of charge, they were brilliant. "
"Very easy to book and good prompt service."
"Asked for more money for bags on an airport pick up... One medium and small bag each... All fitted in the boot no problem... Also taxi would not dispatch till we got though luggage so had to wait on airport exit. "
"Asked for more money for bags on an airport pick up... One medium and small bag each... All fitted in the boot no problem... Also taxi would not dispatch till we got though luggage so had to wait on airport exit. "
"Happy with the trip"
"🤩"
"Fantastic service including being very flexible with our flight back as the first one was cancelled and the second one was delayed by 2 hours, but even at 2:00am the driver was there, polite and courteous. Would definitely use GoCars again - they were great"
"Unprofessional manner from the driver & the lady at the call desk. Our plane was delayed & yet we were asked to pay a delay charge. I wasn’t happy as the driver was supposed to be meeting us at the terminal as we booked the ‘Meet & Greet’. I asked for that as I was travelling with an elderly & disabled relatives. The attitude of the lady on the call centre was not good & after a lengthy flight I wasn’t in the mood to have an argument about whether I’d booked the service correctly. Sufficed to say I won’t be using this service again. "
"Very happy thanks"
"-"
"Excellent.. no problems"
"Tip already given"
"Driver later by 20min"
"Good service"
"I replied to an email to cancel my journey as my flight was cancelled, I also called your company and left a voicemail to confirm cancellation of my journey. I then emailed again to ask for a refund and was told I could only do this by cancelling the journey online even though it was 2 days after. The last thing I needed after being stuck at an airport for 2 days was to worry about my £150 refund but that is exactly what happened. "
"I replied to an email to cancel my journey as my flight was cancelled, I also called your company and left a voicemail to confirm cancellation of my journey. I then emailed again to ask for a refund and was told I could only do this by cancelling the journey online even though it was 2 days after. The last thing I needed after being stuck at an airport for 2 days was to worry about my £150 refund but that is exactly what happened. "
"I was completely satisfied with the trip"
"On time, friendly and efficient "
"Thanks!"
"Trustworthy. A grown up, responsible driver. Excellent!"
"All was fine. Thank you. "
"very good"
"I did not actually get to use this taxi even though I have paid for it. Due to parking restrictions, Taxi Driver had to park on a main road nowhere near the Knebworth concert and he drove off before I was able to locate him, as we were in a huge crowd leaving concert. This resulted in leaving my 15 year old daughter and myself stranded in the cold and rain for 3 hours (till 2.30am) until we eventually got another taxi from another company at 3 times the price as I had no other options. No Cars have so far refused to reimburse this journey even though it didn’t happen and I was left hugely out of pocket - paying £159 in total for a 19 mile trip - absolutely disgraceful "
"He never arrived. Please process a full refund. "
"He never arrived. Please process a full refund. "
"Excellent driver in difficult road conditions. Very polite "
"I cancelled the taxi and confirmed no taxi would show up . I have requested a refund MULTIPLE times but seems an impossible task!!! Really bad service"
"I cancelled the taxi and confirmed no taxi would show up . I have requested a refund MULTIPLE times but seems an impossible task!!! Really bad service"
"Driver didn’t show"
"Went to wrong pick up location and then was two hours late! Also both trips, came to £49 yet you charged me £75. Why was this?? "
"Went to wrong pick up location and then was two hours late! Also both trips, came to £49 yet you charged me £75. Why was this?? "
"On time&pleasant"
"On time👍🏻"
"Driver was very nice and careful, confirmed more than once if in the desired delivery location . Very very good."
"Punctual,easy to book."
"Our flights home had been cancelled, we were put up in a hotel for the night miles away from the airport, the hotel were not very helpful in helping us organise an early morning return taxi, i went online and organised myself via taxicode which was easy to do, communication was good, could pre pay easily, our driver was lovely and very helpful. Thank you. "
"Our flights home had been cancelled, we were put up in a hotel for the night miles away from the airport, the hotel were not very helpful in helping us organise an early morning return taxi, i went online and organised myself via taxicode which was easy to do, communication was good, could pre pay easily, our driver was lovely and very helpful. Thank you. "
"Our flights home had been cancelled, we were put up in a hotel for the night miles away from the airport, the hotel were not very helpful in helping us organise an early morning return taxi, i went online and organised myself via taxicode which was easy to do, communication was good, could pre pay easily, our driver was lovely and very helpful. Thank you. "
"Excellent Service Very much appreciated "
"The driver was on time, polite and delivered us to Luton airport in good time. However we didn't feel completely comfortable in the tired 374,000 mile Prius with the engine warning light on!"
"We notified Go Cars on their app that our flight was 45mins delayed. We had no response. When we arrived at the airport, the car was showing on the tracker app that it was still 36mins away from the airport - that in itself was disappointing after a long journey. I contacted the company directly and was told the driver was 10mins away (the app showed 23mins). I asked for directions where we were to be met - they didn't know. The driver then called another 10mins later to say he was nearly there but the app clearly showed him going to and fro the same stretch of road outside the airport. I asked where he was meeting us - he couldn't tell me, kept asking where we were then he hung up. We waited over an hour from the flight arrival and ended up having to pay another taxi company to get us home. I want compensation for this journey and appalling service."
"all went like clockwork"
"Easy to find online, excellent website and service thank you "
"Punctual and friendly- would recommend "
"Really great experience - would recommend "
"The taxi was 30 minutes early, which was not a problem as he was happy to wait if necessary to begin the journey at the stipulated time. "
"Very efficient "
"Really great service, communication and ease of booking 10/10"
"Great service .recomend"
"Was everything good "
"."
"On time and v efficient service."
"On time, and driver was very helpful. Thank you"
"I had a booking at 15:00 I called the office at 14:45 to check that everything is ok he said yes he will be there in 15min max 20min. Driver came at 15:45 I was late for my flight. Driver called the control centre cause he said that they called him to come at 15:15 cause they forgot us.. DISASTER NEVER AGAIN!!! "
"Very pleased with the service given. Driver was very early but this wasn't a problem. Quiet, respectful driver. Would recommend. "
"Good journey"
"All good!"
"Early start… all on time"
"Top service "
"Driver cancelled our trip as there was a delay, he was so rude on the phone. "
"Great service"
"Very happy thank you "
"Amazing experience , polite taxi driver , can t recommend him enough !"
"Spot on 👍"
"Picked on time and arrived at my destination early, great service for the price!"
"everything was great."
"It was an outstanding experience. A comfortable car and a polite and very kind driver "
"Excellent service. Pickup on time. Lovely cars and very clean. Drivers very friendly and polite. Will definitely be using this company again. "
"Excellent, polite, ciurteous, safe"
"There was a ridiculous amount of confusion about whether I had a first drop off or not, which clearly showed on my receipt there was. I had to contact the company myself to get that resolved. But then I was told I going to be charged extra for my second stop.. even though I had paid extra given it was a double drop off. The driver did not meet us at the terminal, he was late and made us meet up him at the pick up. Very stressful"
"There was a ridiculous amount of confusion about whether I had a first drop off or not, which clearly showed on my receipt there was. I had to contact the company myself to get that resolved. But then I was told I going to be charged extra for my second stop.. even though I had paid extra given it was a double drop off. "
"TAXICODE GAVE ME WRONG DETAILS OF THE TAXI COMPANY. ALSO, MY DRIVER ARRIVED VERY LATE. When I arrived on time, a driver was not there, so I called the wrong taxi company TAXICODE gave me. They were also rude and told me that I didn’t book meet & greet ride, so their driver was waiting for me at pick up point outside. They told me without checking if they have my booking. I was sure I booked meet & greet but I walked to the pick up point because I just wanted to go home as soon as possible. When I got to the pick up point, off course their driver was not there and a driver called me from different taxi company and told me that he was on a way, he would meet me at meeting point by arrival exit. I was so confused!! Anyway, I told him to pick me up from the pick up point I was standing but the driver arrived more than 20 min late. I was so exhausted after a long day because it happened after midnight. That was really bad finish of my holiday😭 As it was the worst experience which caused huge physical & mental exhaustion, I would like to have the partial refund! I hope TAXICODE will not ignore my case and give me a good response. "
"TAXICODE GAVE ME WRONG DETAILS OF THE TAXI COMPANY. ALSO, MY DRIVER ARRIVED VERY LATE. When I arrived on time, a driver was not there, so I called the wrong taxi company TAXICODE gave me. They were also rude and told me that I didn’t book meet & greet ride, so their driver was waiting for me at pick up point outside. They told me without checking if they have my booking. I was sure I booked meet & greet but I walked to the pick up point because I just wanted to go home as soon as possible. When I got to the pick up point, off course their driver was not there and a driver called me from different taxi company and told me that he was on a way, he would meet me at meeting point by arrival exit. I was so confused!! Anyway, I told him to pick me up from the pick up point I was standing but the driver arrived more than 20 min late. I was so exhausted after a long day because it happened after midnight. That was really bad finish of my holiday😭 As it was the worst experience which caused huge physical & mental exhaustion, I would like to have the partial refund! I hope TAXICODE will not ignore my case and give me a good response. "
"Excellent service."
"Excellent service "
"Was lovely. Easy with no fuss"
"On the email it said we had meet and greet so would be met at arrivals. When no one was there I had to borrow someone’s phone in the terminal as I don’t have a UK phone. The lady on the phone said we needed to walk to the pick up area past the taxi rank to meet the driver. When we got there I had to borrow another phone and call again as still no driver and I had no idea what zone we were supposed to meet at or what car to look out for. Only after asking now did I know what car to wait for and where. The driver then took another 30mins to arrive so was almost 40mins late and I had a very tired child with me. The driver then arrived at a different pick up zone to what we were told. "
"Very good service"
"Everything was good! The driver was on time nd really professional!"
"Top"
"Road closures made pick up difficult but the driver was excellent and continually searched for us for almost an hour to ensure we returned home okay. Excellent service considering the circumstances out of drivers control "
"Great service thank you"
"Driver was 25min late."
"It was very nice driver. "
"Excellent "
"Good journey "
"Driver was patient and friendly"
"Great driver, fast and easy journey"
"We were meant to have a meet & greet but there was nobody waiting for us. When I contacted the taxi service they told me the driver was pulling into the airport now. 15 minute's later we are still waiting. When I finally got through to the driver he had only just been dispatched! Wished we had not waited and jumped into a taxi at the airport rank. This was the last thing we needed when you arrive at the airport late at night. "
"The driver was professional and he was on time I recommend them 100%"
"Friendly and helpful"
"all good"
"Good service "
"Pleasant drive. Early in the morning so little traffic"
"Excellent "
"Na"
"We had a great experience. The driver was on time, and very helpful. I will be recommending Go Cars and using them again."
"Dropped off at the mid term car park with NO buses running. Driver said I had booked the hire that way!! Won’t be using your company again."
"Great service "
"Our driver was on time and polite"
"."
"The driver was a professional "
"Great service"
"Easy and excellent experience"
"All as expected"
"Very prompt service "
"Amazing service"
"the first journey amazing second journey driver was late "
"Go Cars are the go to taxi firm"
"I've used your services several times and we are very satisfied."
"Hello, My name is Chen Shapira and I used your services today to go from the President Hotel to Luton airport. Our driver came in a grey Toyota registration number RA65 YMT. I would like to let you know that we received a terrible attitude from the driver. Our reservation was for 09:15 am. The driver arrived at 08:50 and called us every 3 minutes, complaining and shouting at us that he has to wait for us, even though he came early. When we met him he shouted at us again in the street. We carried one large suitcase and the driver never bothered to get out of the car and help us put the suitcase in the boot. I've put the suitcase myself and the driver shouted at me again (!) that I am damaging his car (which was absolutely not true!!!). Let me emphasize again that he didn't bother to help us with the suitcase. This is the most appalling and humiliating service I've ever encountered in London. Please advise. Best regards, Chen."
"Good driver. "
"I can’t thank enough to the gentleman that picked me and my kids from Stansted. He helped me so much! "
"Good experience overall. "
"Quick and on time, main thing. "
"ok"
"Exactly as expected thanks!"
"All perfect 👍🏻"
"Adequate service, would book again."
"Excellent. Very grateful to get good value at such short notice."
"punctual and fast"
"The journey was ok. The driver was 10 minutes late and he didn't even apologised. I think it is unacceptable given the fact that last time (I was with a friend) I was charged for being late (I needed to go to the toilet to change baby's diaper). "
"The journey was ok. The driver was 10 minutes late and he didn't even apologised. I think it is unacceptable given the fact that last time (I was with a friend) I was charged for being late (I needed to go to the toilet to change baby's diaper). "
"Great service - thanks"
"Excellent service. Will use again and recommend."
"I was not clear where I had to meet the taxi and had to wait for the driver to be sent out from the local depot. The driver came out as soon as he could and was very helpful and courteous. I have already dealt with the driver's tip"
"In time, good service, good driver "
"Driver arrived very early which meant there was no worry about them getting there on time! They waited patiently outside, and I was ready 10 minutes before the scheduled pick up time but he was able to leave then - which was great. We made great time to the airport and the quoted estimate of transit time was accurate. "
"On time Pleasant driver and got us to Luton station very promptly "
"Driver was very friendly. Happy with the service"
"Excellent service "
"Are you kidding me - requesting feedback for a service that wasn’t provided yet charged me £101 because your made up T&Cs say you can…."
"The journey was a bit abrupt, having to seat facing backwards for an hour and a half made me sick. The inside of the doors of the Citroen cab were covered in old wood pieces with all the borders damaged. Too many occassions in which braking was sudden. Driver was nice and helpful with luggage though."
"He got a 20£ tip in his hand , but had wrong destination in sat nav "
"Very satisfied with the service"
"On time and friendly, I will be using in the future. Thank you "
"The driver patiently waited for us"
"Thanks"
"Friendly driver. On time. "
"Great service"
"Very reliable and excellent service!"
"The driver was really friendly, on time and we had a smooth ride as well. Thank you"
"The overall experience was good. The taxi arrived on time and took me to the airport without any problems."
"Very efficient and easy to book"
"I would like to get a refund The driver did not arrive I got a call an hour late to wait another Time till the office will find a driver We told the office to cancel the trip and took another taxi . I come to London often using this trip concept first time with you It was unacceptable Please refund !!!!!!!!!!!!"
"Prius was sent and not a passat. Driver had blatantly been smoking and the entire cab stank of stale cigarette smoke and left. Factor in him coughing excessively and not wearing a mask made for a very unpleasant journey."
"the driver never came.. i called the office on time, was told that he is on his way. after 15 more minutes was happy to find another taxi otherwise would have missed our flight! awful horrible service!!! unacceptable!"
"The driver arrived on time and was polite and courteous. He assisted to arrange the luggage in the boot. Thank you"
"The only complication was communication from Taxicode to the Taxi frm to the drivers... 1. My phone number was from Ireland so +353 code needed ;for driver to contact me (which caused a delay at airport but not his fault) 2. The address given to the driver was incorrect by one number on the postcode (which I corrected on the inbound journey in the car and then phoned and corrected on the system before outbound return journey). Otherwise the drivers were excellent, and we shared good conversations. They were helpful and courteous. I already gave them a tip. "
"Excellent service"
"fine. what a taxi should do. "
"He did arrive a bit too early, but we were ready. Other than that it was a good journey. "
"great service! "
"Excellent service from start to finish "
"Everything was great"
"Hi My driver was late than 30 min, I couldn't wait for him as I didn't want to miss my flight. So I had to book other car and pay for it. Taxicode never give any refund. Will NEVER use your company again and I don't recommend to any one "
"Hi My driver was late than 30 min, I couldn't wait for him as I didn't want to miss my flight. So I had to book other car and pay for it. Taxicode never give any refund. Will NEVER use your company again and I don't recommend to any one "
"Driver was ahead of schedule. "
"I was little disappointed as the driver decided to drop me in some hotel parking not at departures point in the airport."
"Great experience - app is well worth getting to keep you up to date on where your car is - really friendly driver!"
"Great driver"
"Nothing "
"Everything went as planned and i am very satisfied with your service. I would recommend Taxicode for their amazing service, easy booking and excellent price offer."
"Excellent service as usual"
"Great, the textbook confirm the driver was on the way was very reassuring."
"Very efficient and stress free way to get to the airport. The driver was polite. The taxi arrived ahead of time . "
"Excellent service!"
"Pleasant and punctual "
"Arrived in good time, and was pleasnt. When leaving our drive he drove over a neighbours plant pot and smashed it. The journey was good but rather slow but we arrived in time. Good service overall. Thank you "
"The only comment would be to say in advance exactly where to meet at airports. Driver very good and tipped already."
"The driver reversed on the M1 as he missed a turn off Car was too small for two suitcases But got us home in good time "
"He was late and played loud music "
"The car was not a 4x4 and we had lots of luggage. So it was a squeeze and not what we had paid for. I received a call from the office asking where we were. Given we were getting off a flight that had been slightly delayed, the taxi company should be used to this and aware of it. It took the taxi driver a while to locate us even though we were waiting where we had been told to do so by the office. "
"The car was not a 4x4 and we had lots of luggage. So it was a squeeze and not what we had paid for. I received a call from the office asking where we were. Given we were getting off a flight that had been slightly delayed, the taxi company should be used to this and aware of it. It took the taxi driver a while to locate us even though we were waiting where we had been told to do so by the office. "
"Driver was a little erratic"
"On time good driver "
"Easy and relaxed"
"Great service. Came on time and easy to book online. Also less expensive than other local companies. From a safety aspect I appreciate the messaging of the taxi’s registration number as I was noted of their arrival. "
"Excellent. He arrived ten minutes early which was perfect for me. Pleasant and helpful. And I gave him a cash tip."
"no issues easy journey thanks"
"Just wish I had been able to understand the driver, as communication was really difficult as I had also booked ( and cancelled )another company. I wanted assurance that this was the trip that I had paid for through yourselves. It was very difficult. Otherwise all good "
"Driver was on time, very cordial..we hadn’t any problem with confort travel. Professional "
"all was good but I did have to wait a bit"
"On time and really nice driver"
"I told you in the booking I was autistic. So even a few minutes late creates a lot of stress and anxiety for me, particularly when I'm going to a station to catch a train. I also asked for no conversation due to my autism but the driver thought I was going to Mk Station instead of Bletchley. He'd never heard of my destination and then asked me if I knew the way. I expect a driver to turn up with Google maps programmed and ready to go. It's not much but it's simple because I don't expect to navigate for a driver. I can't anyway! "
"I told you in the booking I was autistic. So even a few minutes late creates a lot of stress and anxiety for me, particularly when I'm going to a station to catch a train. I also asked for no conversation due to my autism but the driver thought I was going to Mk Station instead of Bletchley. He'd never heard of my destination and then asked me if I knew the way. I expect a driver to turn up with Google maps programmed and ready to go. It's not much but it's simple because I don't expect to navigate for a driver. I can't anyway! "
"The driver crashed twice into a bollard and a barrier at the airport car park, reckless driving on the motorway, and unfortunately we broke down because the gear stick was broken. I was frustrated because the car clearly had problems on the way to picking me up, however the driver ignored this and felt it was still safe to collect a passenger anyway, putting my life at risk. Not good at all. I'd be happy to share more of the story if anyone would like to give me a call. The driver was rude and gave me no reassurance when he crashed or broke down, all in all, it was terrible and I won't be using go cars ever again. "
"Great journey."
"The driver crashed twice into a bollard and a barrier at the airport car park, reckless driving on the motorway, and unfortunately we broke down because the gear stick was broken. I was frustrated because the car clearly had problems on the way to picking me up, however the driver ignored this and felt it was still safe to collect a passenger anyway, putting my life at risk. Not good at all. I'd be happy to share more of the story if anyone would like to give me a call. The driver was rude and gave me no reassurance when he crashed or broke down, all in all, it was terrible and I won't be using go cars ever again. "
"The journey was good, if a little winding on country lanes but it was fast efficient and missed all the traffic during rush hour with a sneaky back route"
"Good service, on time "
"The driver arrived early, was pleasant, professional and friendly "
"Was the best way to get to Luton Airport at a very early hour"
"Great Service"
"Great service, on time and very nice person "
"Driver had the music on loud it was only 6.30 am so a bit annoying and didn’t say a word from the beginning til the end no hello or goodbye seemed nonchalant "
"Thank you."
"Great service. The driver was about 25 mins early but he made it clear that we was happy to wait for us until the arranged time. He helped with our bags and made sure we were happy with the place he was dropping us off "
"Driver did not provide any details prior the journey. The first call or any contact that I received from him was five minutes before the booking time. He refused to help with the luggage even though I had two little kids on my hands. At the end of the journey he asked to give him extra cash for the journey pretending that the company told him to collect cash from me on top of the payment by card on the app. "
"Excellent service "
"Great!"
"Driver was on time, very courteous and go me to the airport in good time."
"driver was on his phone while driving"
"driver was on his phone while driving"
"Very efficient service and friendly thoughtful driver"
"Horrible service. No apology for arriving 40 minutes late. Calling asking to meet in a completely different place than booked (meet and greet service). Had I known there would be so much lateness and back and forth regarding the pick-up, I'd have booked an uber. What is the point of a meet & greet service if you're not there to pick up on time and make it extremely difficult by trying to change the pick-up point only to make things harder? Useless. Never using this service every again."
"amazing service, will be using again! "
"Friendly driver and good driving "
"Confusing messages, first vehicle drove away without picking us up, did not monitor flight arrivals as promised, bags banged around in back of car & were noisy throughout the journey."
"Excellent service"
"😀"
"We had to wait lon for golf clubs .l agreed to phone him and meet at a airport pickup/drop off area. Gave £5 tip. "
"Everything was good. Thank you! "
"my flight got cancelled' i have sent u an email' try to call u but no respond what so ever. shocking"
"The driver was really friendly and also showed me the direction I needed to go once he dropped me off which was really helpful. "
"Everything was great "
"."
"-"
"Very efficient, easy to book and good communication "
"Driver was 25 minutes late. Did not apologise and just blamed the traffic which appeared to be fine. "
"Driver was early but happy to wait whilst we got ready, no problems with the journey"
"It was a perfect journey, the driver was a kind and pleasant person, the car was really comfortable"
"It meets my expectations."
"Driver was late no apology. Couldn’t explain which direction he should go. Changed lanes erratically and would be surprised if he could actually pass his test"
"Very efficient. Driver arrived on time and we made it to the airport as planned without any hassle."
"The driver was Very efficient and punctual. We had a problem free and a pleasant journey and I would recommend him to all. "
"Really comfortable ride with helpful driver"
"Great, thanks"
"Great"
"On time and comfortable ride ."
"The driver was on time, however he seemed a bit frustrated that I had missed his call, even though the train was on time. He got lost several times and didn't want to take my suggestions for directions. The journey took 50mins, one which I regularly make in 20-25mins. "
"All good. "
"On time and polite taxi driver. "
"Good service, polite driver "
"The fist contact was an hour early and was not an estate car as requested for golf clubs. This was rectified and suitable vehicle arrived on time. We gave driver £5 tip."
"Brilliant driver - great service!"
"Great ride, comfy and on time"
"Great communication"
" Good communication. "
"Very helpful driver, there was a bit of confusion outside the venue as the stewards wouldn’t let us go to certain places but the driver was patient and very helpful."
"Taxi driver arrived a little early. He was very polite and put the radio on for me. He drove back to Luton from Leighton Buzzard at a a safe speed and kept within the law. He paid attention to the road. He was very very good overall"
"Very satisfied with the service offered by your company and your driver. Will use you again in the future. Many thanks "
"Reliable and courteous service"
"Happy with the ride"
"Excellent service! "
"I believe the driver was directed to the incorrect house number. However he turned up well in advance and was happy to get going ahead of schedule."
"Nothing went wrong. We met in the pickup area. Driver was very friendly and we left him a tip"
"Very good service and helpful when calling for an earlier time change"
"Great service"
"Great Ride thank you "
"I walked out to the pickup point"
"Very prompt, polite and friendly. Helped with all our bags. A very good experience all round."
"there was a technical issue, but was all sorted asap. great service to recover, thank you"
"Was a nice journey! "
"This was the best method I have come across to meet my taxi booking requirements."
"Safe and on time rides both ways. Just needed a little more info about exact meeting point at LHR T5, however we did find our driver after say 10 mins. Overall an excellent service at a good price. Thank you"
"Very good service"
"On time, friendly driver and smooth journey."
"Overall a very good trip from the airport, with everything on time, and as expected. The only small issue I had was when trying to reach out the driver after 12:00 AM, as I would have to go through a different customer service person each time I called, instead of being able to call him directly. It was a bit annoying, but at least I was still able to reach the driver."
"Very good. "
"Great service. We handled the tip direct with the driver"
"The taxi driver arrived in good time, the car was clean and the journey smooth. Thank you!"
"very pleased"
"I was sent a message to go to carpark where I had to wait . Driver rang me and did not seem to know where the meeting place was. everything else was good."
"Great service"
"I like being able to book on-line, pay in advance and get good tracking details on-line. (No tip as we handled that direct with the driver.)"
"Great service, I booked it for the second time and will continue using it. "
"We were stuck in passport border control so missed our arranged pickup time company called and a slightly later pick up time was arranged for us overall good service."
"Perfectly on time tracking was very accurate "
"."
"really good"
"Very good service"
"Thanks"
"Great"
"Totally reliable - the driver / company contacted me throughout in order to let me know where the driver was. The price paid was excellent - even cheaper than booking an uber."
"Good service thank you"
"perfect we did give a tip in cash"
"Excellent service ! Great driver "
"Everything was good .Driver was on time. Nice and safe journey. Well worth it."
"Easy process"
"Wonderful "
"I did not use the taxi, as they messaged me to say it was going to be 20 minutes early. I phoned the number on the text, they said I could cancel it if I wanted to, my friend heard me on the phone and said they would give me a lift so I cancelled it. I would really like my money reimbursed"
"I did not use the taxi, as they messaged me to say it was going to be 20 minutes early. I phoned the number on the text, they said I could cancel it if I wanted to, my friend heard me on the phone and said they would give me a lift so I cancelled it. I would really like my money reimbursed"
"Driver was bad - I’m not sure he could see properly "
"Very efficient, reliable and all round excellent service. Will definitely be using again! "
"Everything’s good, nice service and friendly driver, thanks!"
"Excellent service.. Very easy to book"
"Driver was early and very polite. "
"Very good service ! "
"Dd"
"Driver arrived on time and was patient. Excellent service."
"Great quick service"
"Good service."
"Excellent service"
"Super"
"Excellent service! The driver also arrived slightly earlier which we appreciated a lot after seeing the long queues at the airport! Definitely would use it again in the future. Thank you!"
"driver tried to cancel, ended up really late, made me miss my appointment, did not wear mask your emergency help line went unanswered taxi code and taxi people lines were answered by people who seemed drunk or high....just kept shouting oh my god oh my god when I asked any questions. When I finally got someone coherent, he denied all knowledge of my booking even though the email I received clearly said that it was from taxi code and listed taxi people as responsible. 1st driver was paid 7.50 for the ride, when I paid over 20 pounds. the 2nd driver was an hero and waited for ages for me since everything was so messed up absolutely shocking and terrible ...no service at all"
"driver tried to cancel, ended up really late, made me miss my appointment, did not wear mask your emergency help line went unanswered taxi code and taxi people lines were answered by people who seemed drunk or high....just kept shouting oh my god oh my god when I asked any questions. When I finally got someone coherent, he denied all knowledge of my booking even though the email I received clearly said that it was from taxi code and listed taxi people as responsible. 1st driver was paid 7.50 for the ride, when I paid over 20 pounds. the 2nd driver was an hero and waited for ages for me since everything was so messed up absolutely shocking and terrible ...no service at all"
"Really easy to set up, was allocated a driver quickly, went smoothly "
"We had to find an alternative route as the police had closed the road we were on but the driver managed well. I already tipped him. "
"Very nice man, easy journey no hassle "
"It was the cheapest price in the market, driver was polite and in time. "
"The company you assigned to pick me up was unable to assign a driver that would arrive on time . Both drivers they assigned had the wrong address and would be 40min to an hour later . Ultimately had to cancel and take an expensive Uber to the airport ! Still waiting for my refund but it seems impossible to contact you guys as your telephone lines are sort of useless in the 10 times I have called not one single time have I been able to get through . "
"Spot on time. Driving ok, not great"
"All was good"
"They were very profesional and the driver was on time "
"Change vehicle and driver"
"Very efficient, actually early on both journeys"
"The driver arrived ahead of schedule and the journey went to plan"
"Driver arrived early, car was clean and comfortable. Arrived at the airport in good time."
"Efficient and on time collection and return pick up. Driver was knowledgeable re. our destination and was pleasant during the journey . I would have no hesitation in recommending your service. "
"Everything was great "
"We had 3 large suitcases and 1 cabin bag, hence why i requested the larger vehicle to accommodate these. We had to put one of the suitcases in the passenger seat which thankfully fit, but it could have not fit or the driver allowed us to put it there."
"Excellent service!"
"Pleasant driver"
"Good"
"Very good. On time and nice "
"Whole journey was pleasant and comfortable, the driver was great. "
"Everything was greart!"
"Excellent service "
"All good"
"I booked the taxi for 6.30 p.m. - the driver turned up at 6.55 p.m. I was therefore late to the event I was attending. The driver said that he was only given the job at 6.25 p.m. and he was nowhere near my pick up point. I will not be using your service again !!!"
"I booked the taxi for 6.30 p.m. - the driver turned up at 6.55 p.m. I was therefore late to the event I was attending. The driver said that he was only given the job at 6.25 p.m. and he was nowhere near my pick up point. I will not be using your service again !!!"
"All good, no issues. Arrived perfectly on time and got where we needed to in plenty of time. "
"Good "
"Driver was not wearing a mask "
"We were told we had to wear a mask I was surprised the driver was not. Other than that all ok."
"On time, with professional attitude. "
"Driver was a few minutes late, but we were reassured when we rang contact number that he was on the way, and he arrived at the time they said. "
"The driver was great, he was on time, he waited for us, drove us safely and really enjoyed talking to him."
"Great as always "
"The driver of my first trip to the airport could have been slightly faster"
"Good service. No fault"
"Our driver picked us up on time, helped us with our luggage and got us to the station safely! "
"Very friendly driver. Was here on time. No negatives!"
"Driver had been smoking in vehicle prior to picking us up . I'm a severe asthmatic, this left me coughing and unwell all night after the journey . The taxi was stinking of cigarette smoke . I was very very angry to be made to sit in the with my 3 year old and put my health at risk . Very unhappy "
"Driver had been smoking in vehicle prior to picking us up . I'm a severe asthmatic, this left me coughing and unwell all night after the journey . The taxi was stinking of cigarette smoke . I was very very angry to be made to sit in the with my 3 year old and put my health at risk . Very unhappy "
"I pay 10 pound for my delay but this is the time that I waste because YOUR DRIVER not came to arrival airport!!! I call him and tells him 10 time to came too arrival BUT HE DON'T WANT TO CAME and I must go outside and I took 30 minuts to find him... "
"Both drivers exactly on time. Very clean cars. Any slight issues that arose (mistake in address) were dealt with pleasantly and professionally. No problem recommending this company "
"So very impressed with the seamless service. Received a text when the driver was on their way, and another when they had arrived, along with a description of car and the name of the driver."
"We waited in arrivals for him for 15 minutes. Tried to call the two numbers on the mail. Both were no answer. Tried again after 15 minutes. He answered and said we must walk down to pick up point. We would have had no problem doing that if he had told us in advance. He was circling hwen we arrived and said tha if he stopped and left the vehicle, that he would be charged £5 by the airport authorities. He said that you guys should adjust your offering to say that there is no arrivals pick up, and customers must make their way to the pick up point. Based on my experience, I think he is right. We booked this service so that we would get to our destination before midnight. As it was we were around 12.30 by the time we got there. You should spend time talking to your delivery partners to make sure that the conditions on the ground are reflected in the offering. "
"great driver"
"i received a booking confirmation and driver confirmed but nobody turned up and I called and was told that my driver had not been booked for whatever reason. nearly missed my flight"
"Really polite driver. He called when 10 minutes away. I recommend him and the taxi company that he works for."
"The cat isn’t clean at all, the smell in the car makes me and my friend uncomfortable. Thee driver didn’t help us take the luggages, either."
"The cat isn’t clean at all, the smell in the car makes me and my friend uncomfortable. Thee driver didn’t help us take the luggages, either."
"Trip from Marriott to Rusty drums was great. Very happy with driver, car - all was on time and very friendly. On return journey the driver couldn’t find the location but took it out on me on the phone. Didn’t say a word to me in car and the car was a disgrace. Ripped seats etc. wasn’t happy at all! "
"Communication was good. Driver was on time so no complaints there. The journey was manic…. Speeding, breaking hard, taking corners to quick. Felt as though we were in a mario cart and at the end of the journey I was very ill…. The driver was holding his phone as a sat nav and still took 3 wrong turns. An awful hour journey…. the longest hour ever…. Needs to learn how to use his break properly!! "
"Communication was good. Driver was on time so no complaints there. The journey was manic…. Speeding, breaking hard, taking corners to quick. Felt as though we were in a mario cart and at the end of the journey I was very ill…. The driver was holding his phone as a sat nav and still took 3 wrong turns. An awful hour journey…. the longest hour ever…. Needs to learn how to use his break properly!! "
"Old one"
"Reassuringly reliable, late on a Thursday night. Thanks. "
"Professionalism attitude and Safety Friendly and helpful driver Thank you. Recommended! "
"Highly professional service with nice smooth, in time drive and nice driver."
"Excellent service"
"Very kind driver "
"The vehicle was too small. We had a 5 seater toyota with hardly any space for bags in the back. To the point that my partner had to leave their expensive camera gear in the car being left at the wedding venue overnight. The driver did not wear a seatbelt and drove at almost 80 miles per hour which wasn't good either. It was really poor given we'd paid extra too. "
"Thanks "
"It was very good "
"Pleasant driver and clean vehicle "
"on time, great journey "
"Great service driver more than on time and very hospitable. Will definitely use you again. Left him a tip. "
"5 Stars"
"Great driver, interesting and entertaining. The journey was very long because of extensive road works. "
"Good"
"Amazing service will use every time from now on. Took so much stress and planning out of needing to get to the airport at an awkward time"
"Came on time, smooth & fast journey. Didn't stop near the terminal so we should walk 3-4 min, but understand that he couldn't enter to the airport enterance."
"Very professional and even arrived a few minutes early which was great. "
"very professional service, highly recommended"
"Very efficient and best value available"
"Just atoue arrivzl we were waiting zlmost one hour his arrival "
"As I booked this remotely to collect my son I was really happy with the communication received that I could pass directly on to him to assure him that the driver was on the way. I will be using this service again as and when necessary!"
"Amazing driver and amazing service! I will definitely use again! Thank you for being reliable and on time! "
"First time using this service and very happy with it. Gave driver tip. Thanks"
"Thank you!"
"Despite ordering car seats the vehicle arrived without car seats so that we were unable to transport our children safely. Instead we had to take our own car to the airport and pay for parking for a week at a large cost. Despite contacting the provided several times by both email and phone we have not received a refund for the service that we did not receive."
"Despite ordering car seats the vehicle arrived without car seats so that we were unable to transport our children safely. Instead we had to take our own car to the airport and pay for parking for a week at a large cost. Despite contacting the provided several times by both email and phone we have not received a refund for the service that we did not receive."
"I couldn’t use the service because the driver wasn’t in the airport when I arrive "
"Confusion over where I was being left off at the airport"
"There seemed to be no option to tell the system that I was in an airport and choose a terminal location It seemed to just take the postcode for the airport address and gave that to the driver as the pickup location. So the driver duly parked up at that postcode (a hotel near the terminal) and I had to walk. Not a massive issue but would have been nicer to not have to walk"
"He was very polite. He arrived quite early so he had to wait for us. We skready tipped him."
"Good service 👍"
"We have used your company before and always find them reliable and on time if we land early you send a car which we find very useful. Thank you. "
"Nothing to add thanks"
"Both drivers were very helpful and talked to us on the journey We will use the service again "
"I paid for a 5 series and got a Prius and backache. Driver was very good but the lack of part refund to cover what I would have paid for a Prius on the basis that it was what you had is actionable. If you’d done the decent thing I’d use you again; as it is I’m going to set Amex onto you. "
"Friendly service "
"Great service, cannot fault at all from booking online to the service on the day, would recommend completely. "
"Good service, driver was very Friendly"
"Great, driver was on time "
"I was greeted by my drover who was very polite professional and accommodating. The car was beyond my expectation and the driver made sure I was comfortable throughout the entire journey. The only element of the experience not to 100% satisfaction was the journey which took an hour extra die to delays on the M1 however I do not hold the drover or the company responsible for this as it is beyond their control. Excellent service!"
"Was right on time very pleasant ride."
"very pleasant drive"
"Very good, efficient, on time and very friendly "
"Very good, efficient, on time and friendly "
"Driver was polite and helpful with bags "
"The car was clean, the driver seamed nice, but please teach your drivers to speak truth. People are paying loads of money. Instead of me waiting in windy pick up point with a small boy I could have enjoyed coffee in terminal and come down when he comes. It is easy to say I will be there in 5 min. I will be there in 5 min when you are actually still on the motorway........He set he called, but that was late because I already waited at the pick up point. My point is not to damage his reputation, but to teach him......"
"We had to put our own luggage away, driver didn't say a word after asking if we were going to the airport. "
"The driver received a tip."
"All good thanks "
"Car old , smelly and some parts broken (right side view window, windshield) . Driver complaint about us not taking a taxi directly from the outlet but using an online service . He also drove very fast on country roads , we risked at least two car accidents . Will not use this service again in future "
"All good"
"Everything was smooth"
"Good"
"All a very smooth journey."
"I was expecting our driver to meet us inside the terminal as it was a meet & greet. A quick phonecall to the office and I was advised to go to the pick up point which was a bit of a walk but we found our driver and the journey home was fine."
"The car was on time, without delay. Arrived on time as I expected. The driver knew the area well enough, so we avoided traffic jams. The car was clean and comfortable."
"VW "
"Driver arrived early, courteous and pleasant. Great service thanks!"
"Driver not on time. Had to call 3 times to know where he was. Not acceptable. Service overall very poor. Will never use again. "
"Perfectly on time for a 4am airport trip, polite and friendly driver."
"Really good service. Driver was arrived before the scheduled time and very polite and made sure you arrive ahead of time:"
"Excellent "
"I was promised a meet & greet timed to plane landing. As soon as I landed and turned on my phone, I got a call to ask if I was through customs. I said no and was told to call back when through customs. I called back when through customs and was told to call back again when I had collected my luggage. So, I called back a 3rd time and then was told my driver would call me in 5 minutes. No driver called after 10 minutes, so I had to call a 4th time only to find the driver was outside the airport. Then, driver called to say he would be 5 minutes so I walked my family and luggage to Luton pick-up area. Then, waited another 10 minutes before driver showed up. Finally, a Prius sedan showed up for 4 people, 3 large luggage cases and 4 carry on bags. I had to sit in the front seat with the driver when I was expecting a proper SUV/MPV. Overall, NO meet and greet, multiple calls, delays and too small a vehicle. I felt totally bait and switched and for a 35 minute ride at £100 completely ripped off. Who needs that kind of stress after a long haul flight when a pre-booked meet & greet was paid in advance??"
"Very good "
"I was following him on the tracker and it looked like her didn't come the most efficient route and the time to arrival increased a few minutes. Only a few minutes behind, and we booked last minute, so overall still pleased."
"This was by far the best experience I have had - thank you"
"No comments"
"I cancelled as my wife booked on the wrong day and not received any refund"
"Amazing prompt service."
"Despite the bad reviews on playstore, everything was good "
"Driver knew the best route to avoid getting stuck in traffic and was very helpful"
"Perfect, totally stress free. Thank you! "
"On time, even little earlier, well done. "
"Awful service - driver was late, spoke to someone who was from your customer service and he was extremely rude. Diver was 30 mins late. He went the wrong way a few time and his driving was extremely dangerous (we had 2 children in the car) we had to actually tell him to drive better - a number of people hooted their horn. Far from ideal. Used a different company on the way back who we 5*. "
"Great service, easy to book and arrived ahead of time."
"Na"
"Good experience and the driver did everything perfect!"
"It was very easy to book my journey online. The driver arrived early and he was friendly and helpful. I have used this service before and I would definitely use it again. My overall experience so far has been excellent. "
"Excellent service, driver was kind and courteous, the car was immaculate. "
"Bang on time despite 4am pick-up time. A wee nervous moment going through country lanes wondering if we were lost but we got there in time and would happily recommend this company"
"On time pickup from a random location which had no network service. The driver found us & took us home safely. The price was better than Uber."
"Everything was perfect. Great driver, we had a chat and the trip was over in no time Thanks very much "
"Brilliant experience - first time using this service and will definitely use again! "
"Very impressed with service and cost "
"Excellent, highly recommend! "
"Arrived on time and got us to our destination at the time we needed"
"Nothing wrong "
"We expected the driver inside the terminal, while he waited for us in the drop-off and pick-up area in the parking"
"The driver was from 505050 cabs was quiet early but didn’t disturb us. He was very pleasant, talkative, courteous, and good driver. His car was immaculate and very comfortable. Well done. A tip was given. "
"All fine"
"The company did not book the outward journey. They also agreed to refund the journey, but have not done so 4 days later."
"Everything's was as promised on the Web page. I had to reschedule my pick up date due to a misunderstanding, and it was a very smooth process."
"Already gave both drivers £10 each."
"This was super easy and very fast. "
"The driver was on time and was willing to wait. Good trip"
"I’d like to be told in advance where the driver will wait, as the faqs at website estates the driver will meet & greet at arrival holding. Which didn’t happen. As well it’s difficult to answer calls when you’re landing, going through immigration and picking luggage. That’s why when book we give flight number. Driver was helpful. "
"I am overall very satisfied by the service, especially because the customer service answers anytime of the day and with no waiting time. The driver was 30 mins late, which at 1am at night is quite annoying. The trip was pleasant, I just found that the driver was very slow once got into the city and constantly looking around to check out the area and the neighbourhood flats, with not great focus on the road and at a very slow pace, which again at night is quite annoying."
"All good"
"Picked up the wrong customer, called twice to ask why the driver wasn’t there, got hung up on the first occasion. 2nd call seemed like he was pissed off at me for being annoyed that my driver was 30 mins late. "
"Great driver"
"Great service, keep it up. "
"Would have preferred if the driver wore a mask."
"Great experience, 10/10"
"Thank you to our driver"
"Very polite and friendly. However was 11mins late for 5am pick up. Which was stressful as we were going to thr airport."
"Excellent driver would definitely recommend your services "
"top!"
"The pick up was late, was not at the terminal as I paid for a meet and greet service. The route taken was 45 minutes longer as it was country roads and after dark. The driver was friendly and apologetic, made the drive easier."
"The pick up was late, was not at the terminal as I paid for a meet and greet service. The route taken was 45 minutes longer as it was country roads and after dark. The driver was friendly and apologetic, made the drive easier."
"very good "
"Driver was very polite, the ability to track the exact location of the taxi was perfect. "
"Driver was tipped already"
"The driver was fantastic and tried to accommodate me best he could. He was friendly and made me feel safe whilst travelling alone in the dark. The temperature, music and conversation was just right. The route was without any issues in terms of traffic or driving. "
"I was held-up in long queues at passport control but my driver was flexible waiting on call before arriving and collecting me at the pick-up/drop-off point."
"All good"
"Slightly late to arrive then parked a Long way to collect "
"Driver was not waiting and could not be contacted"
"Driver was all good and arrived wary "
"Was OK but less than the one I was expecting. My device is not to promise a car if can't hold it..."
"The driver was excellent and punctual. Car was comfortable and clean."
"On time, friendly driver definitely use them again "
"Great service as always!! "
"No problems. On time and efficient. "
"A nice driver"
"Very good and polite staff "
"Good service, on time."
"Everything on time"
"All went well "
"Very good service"
"All good"
"He was friendly helpful and efficient. Couldn't ask for anything more really."
"Good journey, just played music to loud for 3.15 am already gave a tip"
"Great"
"poor communication and unprofessional"
"Luton Airport does not facilitate M&G. "
"Really good"
"good"
"Very happy with your service."
"It was a lovely experience "
"Excellent service!!"
"👍🏻"
"We arrived early and met him at the car park. No fault of driver."
"I knew there was a meet and greet arrangement but the driver called me to tell me that he would have met me and the pick ip and drop off area outside the airport. This is the first thing that went wrong. Then when i boarded the vehicle the driver had no mask, so i asked him if he was going to wear one, to which he replied that he wouldn't because he had two injections. He was clearly upset by my questioning, but i did say that on the sms received from you it clearly state that we must wear a mask! So i prompted him with the evidence and at that point he asked me if i wanted him to wear a mask!! Of course i said yes but i also said that I shouldn't be put in such position and that I wouldn't have needed to tell him a thing, if only he would have behaved bu the book. At the arrival the driver barely said goodbye, he remained seated, didn't help unloading the luggage and was quite rude. To me you must train you drivers to behave according to your policies, if you have one, as i am not going to book again with you. I simply cannot accept to be treated in such manner, specially when i spend a considerable amount of money on a service that is supposed to make you feel appreciated rather than a pain."
"Very poor weather, but ge did a great job. Very comfortable."
"The driver was very nice "
"I was not well informed of the number plate nor the location of pick up. Meeting the driver took several calls and a lot of time. But he was kind and although it was past midnight he did his best to drop me at the right address. "
"The vehicle was an old (2013 I think) Peugeot and the transmission was making a loud noise and vibration on idle and pulling away. The driver arrived about a half an hour BEFORE the agreed time, luckily I was ready but it meant a longer wait at the airport. The driver and the journey itself were fine."
"A fantastic and reliable company. The taxis arrived promptly and the drivers were excellent with communication. The taxis were easily tracked on the app, so we knew where they were.The drivers very kindly allowed us to stay for one last dance, before leaving the wedding reception. 100% would recommend!!!"
"Great service. Friendly driver, kept in touch about how far away he was as he approached & car was classy & clean. "
"Excellent service "
"Very good."
"Unkind driver "
"Outward journey driver excellent even turned round and returned to original address as we forgot something we needed. Went to wrong place at Luton Hoo but quickly corrected. Think we would have had more space in VW car booked had been provided but for short journey was not an issue"
"Absolutely fantastic service. Arrived early which was perfect. Driver very helpful. Faultless."
"Good service. Driver arrived in time and cheaper then uber"
"I am so disappointed with this company. It was the worst experience with a taxi company I have ever had in my life. First of all I paid for greet and meetings as I had three luggages of 50kg total but I never got it!!! My driver called me while I was queuing at the boarder and told me to call him again when I was getting my luggages. As I got my luggages I called the number you gave me and one of your operator answered me saying my driver was coming to pick me up at arrivals for greet and meetings. I waited there 20 minutes, none was coming. I called again and my driver answered me saying none had told him I was waiting for him at arrivals and saying he doesn’t do greet and meetings so I had to go to pick up and drop off, outside the airport, with three luggages weighting 50kg in total. NOW, this is not what I paid for. I chose this company because I needed greet and meetings as I needed help to bring my luggages outside. Not only I didn’t get greet and meetings but I also had to wait 20 minutes and made my driver wait more than that because the first time I called the operator told me my driver was coming to arrivals with a card with my name written on it but he was never informed. I am asking for a refund for all the trouble you caused me as I needed to ask for help to some random stranger to bring my luggages outside with me. This is an awful awful service. Wish I never booked a taxi from this company. "
"Awful customer service, made a mistake when booking and booked for the wrong date, called within 5 mins to rearrange and was told I wouldn't get a refund. Rude and unhelpful staff"
"Awful customer service, made a mistake when booking and booked for the wrong date, called within 5 mins to rearrange and was told I wouldn't get a refund. Rude and unhelpful staff"
"Driver arrived on time and provided an excellent service"
"I called the office 10 mins after the car was supposed arrive. Man on phone said my booking wasn’t on screen. After giving him reference number and arguing I had received confirmation he finally found my booking. He then sent a car out. The driver was nice but we weren’t happy as we arrived at airport one hour after we should have. "
"I called the office 10 mins after the car was supposed arrive. Man on phone said my booking wasn’t on screen. After giving him reference number and arguing I had received confirmation he finally found my booking. He then sent a car out. The driver was nice but we weren’t happy as we arrived at airport one hour after we should have. "
"Very good service & helped with luggage"
"It was alright"
"The driver was early for my outbound trip but that was OK"
"+++"
"Can’t fault the service "
"Great service, the driver arrived 15 minutes early and was very courteous helping with suitcases. The ride was smooth and we arrived in good time at the airport. "
"Great"
"I was disappointed to be asked for a further £5 for my prepaid journey. I had very little cash on me"
"No courtesy from the driver whatsoever. He saw I had plenty of luggage with me and he couldn’t be bothered to get off the car to help neither at the pickup moment nor the drop off. The car was surprisingly old and felt unstable on the road. The screen that was made for C19 division between the driver and the passenger was quite poorly made with messy sellotape giving the impression that everything was a botched job. The car sounded weird when driving and made me feel a bit unsafe. "
"We had to phone to ask where he was. We were told he had been phoning us. Not true. A text arrived saying he was on his way whilst we were on the phone to you. We had to meet him in the car park and didn't get a text about the car/number plate until after we were actually in the car! The driver was very nice and helpful; just late, as were the texts."
"Driver was on time and took us straight to the airport with no fuss."
"Great "
"I forgot to add the landcode to my phonenumber. Driver could not call me i did not receive a message"
"Everything ok"
"great no issues"
"No problems at all"
"Great service, brilliant communication, very helpful and kind driver."
"All worked well and was happy with the service. "
"all ok"
"On time, great service and great support. "
"I paid for a Jaguar XF but we got an 8 year old E Class, even if I had selected the cheaper EClass I would expect a newer car for the premium paid. Only reason I wasn’t fuming was driver was very good, and car was very clean, but I still expect to receive a refund to cover the difference in price. I didn’t give the driver a tip nor will I here, as the car was not what I paid for. On this experience I will not use Taxicoe again"
"We could not find house number with first journey driver did not help with cases ,second driver excellent met us at drop off both where given tips."
"Driver early and kept in touch"
"Great!"
"The driver has arrived in time and was very nice and professional, I will use this service again."
"Great service overall!!"
"Very good. Turned up early and rang to say he was outside too. "
"Nothing- all good. "
"Our driver was very pushy in rushing us to wait for him at the drop off point. This was the middle of the night so it was uncomfortable for us to wait for him outside, and he took more than 10 minutes from when we arrived there. When he arrived (in a Ford Galaxy), he didn't greet us politely, maybe the man had a bad day, nobody can blame him for that. But his car was not tidy, the boot had part of the back seats leaned over to the front, which meant our cases didn't fit well and were stumbling around for the whole trip. Also, due to the rain, visibility was not very good, and he was using his phone as navigator, Without a mount for the phone, which meant he was manipulating it the whole time, and focusing on that instead on the road, that made me and my wife have a not pleasant journey at all, as the driver surprised with a couple of last second lane change manoeuvres due to his confusion. No good evening, no good nights, no greetings at all... If I book with you again, I will specifically ask not to send this driver."
"Very good communications all the time. Friendly and helpful driver, nice and clean car. All good overall."
"Great service!"
"Lovely driver and great service "
"All good"
"absolutely wonderful"
"Excellent driver"
"No reason given "
":)"
"Good sevice"
"Very good service, thanks "
"Driver early, helpful and got us there quick. "
"The car to take us to our destination was the wrong car and the returned journey the car did not turn event though we rang 11 times and no one answered , i had to use another company "
"I tipped him on the day. He was very nice and everything was great."
"Driver arrived very promptly"
"Quick and convinient. Very pleasant experience. Highly recommended. Will book again. "
"I paid for Mercedes E class. Driver came in Toyota Prius. I called and emailed - where is my refund please? Still not received anything"
"Stressful experience. Will not use the company again."
"Stressful experience. Will not use the company again."
"On time Safe journey "
"On time and friendly "
".."
"Driver was on time, everything was great. Thanks"
"Excellent "
"Highly recommended "
"Although the driver was on time and we had a safe journey, the requested car seat was not available. Unfortunately, the booking details shared with the drivers do not include the note section which explicit stated the we required a child seat. This needs to be improved."
"Great service"
"all good"
"Driver not wearing a mask even though my booking told me too and I was. "
"The driver was brilliant, he arrived early and helped us with our luggage!"
"Prompt time. Safe driving"
"Recommended"
"I am going to use again. Pleased with the service. "
"Efficient without problems"
"Excellent service "
"Thanks"
"Thankyou"
"Very efficient, will definitely use again."
"Excellent"
"Very good all round experience"
"Driver was early and pleasant"
"Excellent service"
"I was not familiar with the process at Luton airport and had to walk quite a long way to the pick up zone. I was a little early and had to rung the office to check that a driver was coming. "
"Perfect service"
"Very courteous driver and smooth journey. Would definitely use again!"
"The driver was on time, he was driving perfectly. All the trip was perfect. I kindly recommend this services. The best service’s at the best prices."
"The driver was driving quite slow "
"The taxi driver was extremely kind but I beleive your service charge for the length of travel is over priced "
"The plane was delayed but this was monitored by your service and I was met on time at the Pick-Up point outside of the terminal as agreed."
"Super efficient, easy booking and confirmation- definitely use again!! Good work. "
"Helpful driver. No issues. "
"A good experience. Liked being able to book and pay in advance. The driver was friendly without being over chatty. Will use the service again "
"fantastic"
"N/A"
"Great!"
"He had asked for extra 5£ to pay the park he said. We should be informed before about it "
"He had asked for extra 5£ to pay the park he said. We should be informed before about it "
"We have both drivers a tip. They were both great. We will definitely use your company again. "
"Really helpful as we needed to delay the journey due to passport control being crazy busy"
"Excellent experience. Driver arrived slightly before time and called me on my mobile to let me know."
"The driver did not wear a mask. The car smelt of cigarette smoke. The journey was quite scary as the driver slowed quickly to about 15 mph whenever he passed another car and did not seem confident at all"
"Fantastic service, professional and on time as promised. We were a bit anxious that the driver won't be on time as we booked for 3 o'clock in the morning but he was there on the spot. They also kept me updated with emails and texts which was really handy. I would highly recommend!!!"
"He arrived earlier than booked, which isxalways a relief when going to airport, the cab was very clean, smelt nice. The driver helped with cases, putting in and getting out. "
"Everything was fine, it was a great journey. "
"Kind driver, was a lot earlier than have booked"
"I needed to change the destination 24 hours before pickup, the phone line was busy for over 6 hours. When finally connected the dispatcher spoke broken english and could not help. I ended up cancelling and re-booking. Taxicode will not refund the first journey. "
"I found it straightforward to book a taxi online and my booking was followed up instantly with a confirmation. On the day texts from the taxi company gave reassurance that the taxi would be with me at the time I’d booked. I received a further text informing me when the taxi was on its way, and it actually turned up 10 minutes before the time booked! The driver was friendly and helpful and his car was clean and smelled fresh. We obviously all wore masks, including the driver, and there was a plastic screen between the front and the rear seats of the taxi. All in all an excellent service and I will be using this company again and wouldn’t hesitate in recommending this service."
"Good service "
"When I made the booking I booked for 4.15am but I phoned couple of days before and amended it to 345am, I also sent an email confirming this change. The driver was not informed of the change and turned up at the original booking time, he was very apologetic and got us to the airport on time. "
"Pleasant journey, everything on time."
"Amazing service and driver very helpful and friendly will definitely use again. "
"Driver was on time professional and did a great job "
"All good. Thank you. "
" Very good service "
"Very good services, the driver arrived 20 min late but he called me on time to say sorry and confirming he will be at the airport in 20 min. He help with the baggage and was very polite. "
"The driver get lost so many times that i had to give him the direction. When we arrived at the airport he asked for £7 cash to pay the drops off area,unbelievable."
"Driver arrived early. No toddler car seats are available and (while legal) would prefer to see these accessible. "
"Excellent service "
"Great service"
"great service!"
"Thanks "
"Meet & Greet should be inside the terminal meeting at an outside point is not meet and greet"
"I wa told by text the driver had arrived but no cab. I had to call to ask. Another car was sent, different car and reg from first. When I said I wanted Departures he demanded an extra £5 for the barrier which was strange because where we entered the car park there was no barrier to get in. If people are travelling to the airport they should be made aware of this or add into the price. Not that pleasant a journey as the car in front was very slow. My driver was tailgating badly and flashing the driver in front. He was very slow but what are you going to do, could’ve been handled better."
"Driver did not wear a mask or open windows. Even if he is exempt from doing so, customers should be told beforehand the driver isn’t going by wear a mask "
"I thought I was being met inside the airport terminal however it was it a collection area in a car park No hassle Z was a great driver & a top man! I’ve already given a tip!"
"Could have been helpful to have direction instructions to where the pick-up meet was at Luton Airport but was not a problem, I just had to ask and I'd know for next time."
"All ok very nice driver and car"
"Good service "
"Excellent service "
"Good"
"Excellent experience, would recommend 100%."
"Very polite!"
"All ok"
"A real pleasure to have a safe and comfortable journey. Vehicle very clean inside and out. Good servive ay all levels and driver already rewarded."
"Thank you."
"Our house isn't easy to find but our driver was on time and helpful. Thank you. "
"Very good. "
"Really friendly."
"Great customer service :)"
"Go cars always provide me an excellent service. Friendly drivers and always well on time for my important hospital appointments "
"Om time, nice and clean car, polite and professional driver."
"The time the driver was supposed to arrive was 00:00 but he arrived 20 min late. We then found out that in our emails the pick up hours were different! So he actually was on time for the time the company ordered him to come but not according with my booking. "
"wasn't the same as what i chose when booking online"
"Good service "
"very good first experience, driver turned up early and assisted me in getting in and out of the car, this is because i was on crutched"
"It was all fine, he was 15 min late but that's fine."
"Friendly driver arrived early and happy to wait until ready. Very clean car and comfortable drive home. Thank you."
"Driver was on time and very courteous and polite. Would definitely use again."
"A pleasant ride!!"
"Super professional"
"All great but I don't know why I was charged extra 4gbp to enter drop off zone? I was thinking that when one books airport transfer with a flat price, this is included? Otherwise, please increase the price beforehand so I can pay by card rather than looking for a cash when informed by the driver and on the way to the airport. "
"Great service, prompt and the cost was what was quoted unlike Uber. "
"Great service arrived ahead of time "
"I can highly recommend the driver. Thanks !!"
"Driver was late because he had trouble finding the pick-up point, which was no problem at all"
"He was really kind!"
"He was a really kind driver"
"Very pleasant friendly driver."
"VERY GOOD SERVICE"
"good service"
"Good service"
"Very good service! "
"Very pleased, on time and was informative as to the arrival of the pickup. The vehicle observed COVID19 safety measures. I already tipped the driver. Will use the service again. "
"Driver didn’t leave Luton until after the pick up time "
"Driver done a good job getting me into Luton & Dunstable hospital for a Covid19 check and then an immediate return home. A pleasant journey and driver was friendly."
"Thank you"
"No meet and greet, had to call, told to get out to pickup drop-off area, which I had to do, not what I paid for, very poor, you should not advertise meet and greet when you don't do it, please refund an appropriate portion of the fee for this omission on your part, the meet and greet was important to me. Very disappointing, "
"No meet and greet, had to call, told to get out to pickup drop-off area, which I had to do, not what I paid for, very poor, you should not advertise meet and greet when you don't do it, please refund an appropriate portion of the fee for this omission on your part, the meet and greet was important to me. Very disappointing, "
"She arrived before time. All perfect "
"Reliable service "
"On time, very comfortable car with an excellent driver. It all added up to a good experience at the star of our journey."
"Booking no TC086A5C8DD62 was for 5h40 am but taxi arrived till 6h31.... My dad had to take another taxi to go the airport. otherwise he could have missed his flight... please reimburse money back. "
"He was friendly and he drove ok. "
"Great service! "
"."
"Got what I booked and on time and efficient."
"Ok"
"Landed and expected a text or phone call to give details for contacting driver (or where to meet driver) but nothing. Rang the telephone number from original booking and had automated option of pick up from airport or home - so chose airport. Told that car was on the way, driver contacted me, met him at pick up and when I am in the car (Toyota Prius) get a call to say that taxi is on the way? Turns out that I am now in wrong cab and operator has to transfer the pick up over to the new driver."
"Landed and expected a text or phone call to give details for contacting driver (or where to meet driver) but nothing. Rang the telephone number from original booking and had automated option of pick up from airport or home - so chose airport. Told that car was on the way, driver contacted me, met him at pick up and when I am in the car (Toyota Prius) get a call to say that taxi is on the way? Turns out that I am now in wrong cab and operator has to transfer the pick up over to the new driver."
"Very good service. "
"A good service, the driver was friendly and courteous and got us to the airport safely."
"Excellent service - very efficient "
"Everything as planned"
"Excellent "
"Had the option to choose the car (Passat) for the same price, but then had a Toyota or Nissan.... well, whats the point in getting the options if its not reliable? "
"Pleasant and polite driver, arrived earlier than stated time, quick journey - will happily use this company again."
"Good booking process and driver tracking"
"Great service "
"Great service, on time"
"Driver was early. Great communication leading up to pick up day. Highly recommend and will most definitely use this service in the future. "
"Excellent service "
"Bx"
"The driver was outside 15 minutes before the time I had booked the taxi. There was a separator between the driver and the passenger along with the COVID-19 guidelines. Good overall experience and very good value."
"Simply great, on time, quick efficient"
"Brilliant service, on time with comfort. "
"He was great and we chatted about cricket!"
"Everything fantastic great friendly drivers a pleasure all round will recommend and use again"
"Pleasant vehicle/driver, on time, perfect!"
"Everything was fine, but the driver did not wear facial mask and was not very friendly."
"Was good "
"Very satisfied with the journey. Driver was on time. He even waited due to our delayed flight. "
"It was really nice ride. Enjoyed. "
"Excellent service. Driver arrived in good time and dropped me off at Luton and Dunstable hospital for important operation. Pleasant journey"
"Lovely to talk to"
"Great service"
"My travel to Luton Airport was uneventful and the driver was on time and very polite. My trip from Luton to Stevenage was a bit of a disaster. The driver didn't have a big enough car so I had to sit in the back seat with my small suitcase and walker because the boot was too small. He obviously didn't have SatNav and kept making wrong turns getting to Stevenage and once we were in Stevenage I had to give him step by step instructions on how to get to my house."
"My travel to Luton Airport was uneventful and the driver was on time and very polite. My trip from Luton to Stevenage was a bit of a disaster. The driver didn't have a big enough car so I had to sit in the back seat with my small suitcase and walker because the boot was too small. He obviously didn't have SatNav and kept making wrong turns getting to Stevenage and once we were in Stevenage I had to give him step by step instructions on how to get to my house."
"Very good service!"
"Prayer on radio, strange, everything else ok"
"Driver was punctual and we arrived at the airport without any hassle."
"Great service will definitely use again"
"Very good service, will definitely use again"
"Driver was early and trip went very smoothly"
"Driver ahead of schedule time, good route chosen to avoid getting stuck in traffic. Overall good"
"Late arrival. Was late to airport. "
"Late arrival. Was late to airport. "
"On time pleasant driver and good vehicle We gave driver a tip at destination "
"On time as booked"
"Safe and on time"
"I had a problem with my clock and I informed the switchboard operator about that, but he could only care about me shouting, bypassing dealing with the essential facts of the ride or any problem that did arise, from the client-side. I bypassed it as I didn't have the time to argue with anyone and I am very happy that there was a driver to help me not lose my flight, even on a later notice. The ride I finally did take was no trouble at all."
"I paid £13 extra for the premium vehicle and a standard vehicle arrived (although they did let me know just before but it was too late to do anything about it). I have tried to phone for a refund on this but have been passed from piller to post asking mre to call someone else back. This is poor service and I will not use them again."
"Taxi arrived on time. Comfortable ride. Friendly driver. Reached my destination in good time"
"The driver arrived 15 minutes early, which was very good. He was polite and friendly and I had a pleasant journey to the airport. A completely stress free experience. Thank you."
"Great"
"Gave £6 tip already to driver thanks"
"When I have booked A taxi I have asked for car seat There was no car seat "
"everything ok, on time"
"I did call once out of the plane and the driver was about 15 min late when arriving. "
"The driver didnt drop me off outside airport departures as I was expecting but nearby so i had to walk 6-7 min to departures. As we arrived at the airport the driver told me that there may be traffic going into the drop off zone and that once in there I couldnt get out so I felt a little blackmailed into agreeing to be dropped of outside the airport departures dropoff point. I actually think he was trying to avoid paying the £4 dropoff fee that Luton airport charges. I didnt see any traffic when i walked there and it was still relatively early in the morning."
"Driver early (tipped in cash)"
"Driver was earlier very helpful and very polite "
"Driver was early, comfortable journey. Best price around. Thanks!"
"Good job well done"
"A delightful gentleman, who was pleasant, friendly and professional. Thank you "
"Good service "
"Driver got us there in time"
"all was perfect? thank you so much"
"Very friendly drivers, particularly the driver on return journey. Our flight was delayed , but we were picked up as soon as we had landed no hanging around, would recommend to friends."
"Kind driver."
"Unsure of type of vehicle I received but it was comfortable & clean. Would recommend the company. I left a tip with the driver"
" The drivers for the pickup and collections were on time, courteous and affable"
"Drivers were slightly early Clean car and sensible driving Gave tip to them directly "
"The scores above were for the return journey. We cannot fault the journey to the airport, driver was early and we arrived in plenty of time. Driver was friendly and courteous. The return journey was an issue, although the flight was 35 mins late but I did email to let you know. We were not met in the terminal and we then spent a further 25 mins waiting for the driver who said he had only just received the job to pick us up. "
"Thank you, very good"
"All good, will use again."
"Booked 6 seater for 6 passengers but car sent was 4 seater. Had to pay for an additional taxi"
"All good"
"Driver very friendly and got to the airport very quickly "
"Pleasant helpful driver"
"Driver was punctual, even arrived a couple of minute searlier."
"Very good service, would certainly use again. "
"A+++"
"On time - pleasant driver"
"Great service"
"Nothing at all went wrong. Excellent service. On time. Courteous driver. "
"Excellent, will use this service again. Recommend"
"Very good service. Driver carried all bags and loaded the car. Very interesting driver good chat. Got to our destination on time."
"The driver was friendly, however sent me a message saying the car has arrived 30min earlier agreed arrival time causing me stress at 4am. "
"Driver arrived early and called to confirm, and happy to wait until agreed time. Clean car and pleasant driver."
"Great service"
"The driver drove very safely."
"very professional driver"
"Driver was early, friendly and helpful"
"driver did not meet at arrivals as expected"
"Delay of 10 min"
"The driver arrived 10 minutes earlier. A job well done"
"It was very good. The driver was nice and efficient "
"All Goods "
"Great service, would recommend"
"Driver was on time & friendly. Happy with service."
"Driver arrived on time. Journey good. "
"Great servic. Thanks!"
"Excellent driver. Very friendly & helpful. Got me to the airport in time even though the traffic was terrible! "
"Very good experience!"
"They were a few minutes late arriving."
"Driver exceeded speed limit doing 84 mph on dual carriageway. Not very comforting when he knew I was taking me into hospital for an operation that day."
"very good"
"Reliable, quick and on time that’s all i need"
"On time and excellent communication re pick up."
"na"
"I booked a journey for my parents which I then had to cancel. Their customer service number wasn't working so I emailed the request and phoned the other advertised number on the booking form. Despite the cancellation being confirmed on the phone and by email, I was charged the full amount. The operator who cancelled by journey did not communicate with me that they cannot process the cancellation, in fact they did, and did not communicate the cancellation with whoever they needed to. Now I find out that this operator is from the taxi supplier company called Go Cars Luton. Very disingenuous from both companies. Firstly, Taxicode's customer number should have been working and secondly they should have a better handle on the suppliers they recommend as 5 stars on their website. Go Cars Luton should not have cancelled my journey if they didn't have power to do so."
"on top of the above driver was unsafe"
"on top of the above driver was unsafe"
"Great service "
"The driver was on time and friendly, the car was clean and comfortable. Overall very happy with my first experience of using the service! "
"The service was good and reliable "
"The driver was awesome, we got the feeling that nothing was too much from him and that he would go the extra mile, he is an absolute asset to have representing you and I hope you appreciate the effort he puts in whilst doing so."
"all went very smoothly and the driver was very lovely"
"Took wrong turn and had to loop to next motorway junction. "
"no problem - wasnt sure where to meet and was happy with pick up zone."
"A convenient way for a planned taxi trip"
"Very good experience. Will use again"
"Driver was on time and very helpful. We had not flown from Luton before and our driver was able to guide us were to get on to the shuttle bus at the airport drop off point"
"Great conversationalist driver. I enjoyed it very much."
" G"
"thanks"
"The experience was very good, although kept receiving text messages about another trip somewhere to another address, which wasn't our own. Computer glitch perhaps?"
"Driver did not know our flight was delayed. We had a confused meet-up in Luton airport Drop off area, not in the terminal as expected. All down to communication problems. Otherwise all good."
"Great service Thank you"
"I paid for airport dropping and he wanted to drop me 5mins awayyyyyyy!!!!! Even tho I paid for airport dropping which was frustrating me cause I don’t live in LUTON"
"Service was really good. Would definitely use again."
"Really polite, on time and professional. "
"Our flight was delayed by 2.5hrs, so we were concerned there would be problems. But no, the driver was waiting for us. Excellent service."
"all good"
"Very good service driver was early we were ready and waiting"
"."
"Did mention when making the booking that I was in Block B, but the Taxi was waiting around the other side of the flats. Not a big deal, he called me to let me know he was waiting outside, so was easy to work out where as I couldn't see the taxi from my flat. Not sure how long he's been waiting before calling."
"When my driver arrived I went to put my suitcase in the boot and he said I could put the suitcase on the seat but if I wanted to put the suitcase in the car with me I wouldn’t have gone to the boot. Suitcases should always go in the boot otherwise I would have to spend the journey holding it making sure it doesn’t fly everywhere. Also when I arrived at the airport the driver did not get out to help me get my case out the boot and even when I struggled to open the boot and went to ask him for help he still sat in his driver seat and said something along the lines of you need to pull it hard. Overall I’m not happy with this service considering I paid £23 the driver was not accommodating or helpful at all."
"All ok"
"."
"Things were ok. At the airport the driver could have met in the terminal and not, as he did , outside in the taxi rank."
"Despite speaking to us a couple if times before arriving (but after due arrival time) no-one apolgised or mentioned the driver was running late so we were out in the pouring rain with our luggage checking each car to see if it was ours. We had been told we would be met in arrivals. We also were not given the car details in advance so when we arrived there was no out of hours number to ring, we just had to wait on hold til they called us."
"Despite speaking to us a couple if times before arriving (but after due arrival time) no-one apolgised or mentioned the driver was running late so we were out in the pouring rain with our luggage checking each car to see if it was ours. We had been told we would be met in arrivals. We also were not given the car details in advance so when we arrived there was no out of hours number to ring, we just had to wait on hold til they called us."
"Polite driver, arrived early, drove well"
"It was great! "
"Friendly, pleasant & chatty drivers"
"Very efficient "
"Very impressed with the text advising the taxi was on his way and the detailed info call on arrival ."
"Friendly driver, arrived on time and the journey was fine overall"
"Overall good service"
"Very good service from go cars friendly drivers were on time in fact on our return we were earlier than we had booked but called go cars and sent driver straight away so we didnt have to wait. Good service friendly helpful drivers. "
"Good service nice guy"
"Excellent"
"Driver was 15mins late Didn't feel he was a confident driver Didn't know the area Didn't feel safe as driving was slightly erratic "
"Driver a little late but made up time"
"Good driver, nice guy"
"not sure why the vehicle didn't arrive on time but it was only a few minutes late "
"Everything fine"
"Great overall experience, will definitely use again"
"good booking service but driver did not take notice of the 'via' and went straight to end destination which meant I was 20 minutes later home for baby sitter than expected."
"OK"
"All 5 star."
"Very good taxi"
"The driver didn’t come at the booked time. We had to step out of work 30 mins earlier"
"I have heard sheep more talkative. I know it was early but he could have said morning or hello. "
"All good...thank you"
"Nothing"
"Excellent. Couldn’t find the driver at first but he called me and it was fine."
"Great"
".."
"The driver who was to collect us for the outward bound flight was late! Booked for 04:15hrs he did not arrive till 04:35hrs standing outside waiting for him was not pleasant and he did not even get out of his car!! The collection was better however was not provided car details so did not know what to look for the driver finally called me and we were standing 10 meters apart!!! Noy happy with this service at all."
"The driver who was to collect us for the outward bound flight was late! Booked for 04:15hrs he did not arrive till 04:35hrs standing outside waiting for him was not pleasant and he did not even get out of his car!! The collection was better however was not provided car details so did not know what to look for the driver finally called me and we were standing 10 meters apart!!! Noy happy with this service at all."
"Was happy enough and would use again. "
"would use again"
"X"
"Everything was as planned "
"Slightly confused as to how to contact the driver but he’s explained your telephone number to me so I’ll have no issues using your service again. Well done. "
"Good service, would recommend & use again. Thanks!"
"Very good driver and service"
"."
"The driver never showed up. when I tried calling the dispatcher multiple times, he kept telling me the driver was coming and he would find me at a particular point. the driver never showed and the dispatcher stopped answering my calls. i tried calling the driver bu he never answered. finally, after an hour and half of waiting and calling, and trying to figure out where my driver was, I left and found a different taxi service. This was a very NOT OK experience. I was completely frustrated and felt lost."
"Thank you, the journey was very good. The car was clean and the driver friendly."
"Not a huge issue but the driver was about five minutes late for planned pick-up time."
"Great"
"very helpful, because they didn't mind, when we changed our mind, they gave me clear instructions on how to call the operator, it was a very pleasant journey "
"Driver was early which isn't a problem but I recieved 3 phone calls all of which I answered to say I was aware and I'd be out at 6.30. It was a little pushy and meant I was rushed in my departure."
"The driver sat outside in the car and did not come to the pickup point. He did not phone as he was supposed to, even after I called the controller who said he would call. I then walked 2 mins to where he was sitting in the car. When I asked if he was the taxi taking me to Luton airport, he said sarcastically “You can read... that’s what it says on the sign”. He made no attempt to get out and help with luggage. The car was not what I had asked for and it was old. It smelt of tobacco and exhaust fumes were coming back into the vehicle. The journey was via numerous back streets and country road, but he did not respect the speed restrictions. His overall attitude was unpleasant. When we arrived at our destination, he did not get out of the car to open the trunk. We removed our luggage and left as he said, “Have a nice day”. The overall experience was atrocious."
"He wasnt there and when finally a driver arrived the car was totally crappy and not comfortable. "
"It was really hard to find the driver in the pick up zone as we did not get the information about the type of car until after it had arrived. Driver took longer to arrive than expected from phoning from arrivals hall. "
"Quick and steady ride"
"Due to the difficulties of parking at Luton airport our driver met us in the Pick Up area which was fine. I received text notifications to inform me of his registration number and the timing so we could locate his vehicle easily. I would definitely use this service again both for price and convenience."
"Absolutely brilliant experience - have been using Addison Lee and Uber for many years, and decided to test something different, and I must admit that the service was way better than other service providers. Great job!"
"Good service. Reasonable prices. Highly recommended."
"Had a good overall experience with Taxicode "
"loved the app and could see exactly when the driver was turning into the road"
"Great experience overall cant complain and very competitive pricing"
":)"
"Great service"
"Great Service"
"I believe everything was fine as I didn't travel. The car was 30 mins early. Not sure if you notified the actual passenger of the arrival or was it just done to me."
"Driver met me at the pick up point outside the Airport Terminal, which is fine with me. Nice and easy service. Very pleasant and courteous drivers. Prices are very reasonable. Cheaper than getting a taxi at the airport. Would definitely use again. Saves me hiring a car and driving in a very busy environment which I am not familiar with. "
"Excellent driver very helpful on time and friendly"
"Collection from luton Airport causes some confusion. Documents implied we'd be met in the terminal. Actually met in pick up / drop off area. Not a problem would just have been better if that was a bit more clear "
"Nothing "
"Driver drove too fast around the lanes. Driver offered to drop us off site at Holiday Inn which is qiute a long way from the terminal to try and save the drop off fee."
"Taxi was 5 minutes late."
"Driver didn't meet us at greet and meet point. After nearly a hour waiting, we had to walk to drop of pick up point . It's been a very chaotic phon calls backwards and forwards with driver and office. On the end driver ask for £43 but ask less £10 as he was late. Anyway very stressful for us as we were not sure what's going on. We weren't happy with service. "
"Driver turned up early which was nice Would use again "
"Wrong address. Not his fault though, very apologetic. "
"A very friendly driver "
"Very good"
"Very happy with the service will definitely use again 😊"
"Service was on time, however they had a wrong address written down. Thankfully my driver phoned to confirm beforehand"
"Totally overpriced. Never using this service again. They charged us 20 pounds more to pick up 2 other in the right direction"
"Totally overpriced. Never using this service again. They charged us 20 pounds more to pick up 2 other in the right direction"
"Limited contact despite advising of flight delay. Provided flight details but felt had fo drive the confirmation of time changes. "
"Limited contact despite advising of flight delay. Provided flight details but felt had fo drive the confirmation of time changes. "
"Not on time"
"The taxi was on time and let us choose where to drop us off. Very satisfied."
"Situation was complicated by a delay in baggage being delivered in the baggage hall. "
"Situation was complicated by a delay in baggage being delivered in the baggage hall. "
"excellent service - especially as our flight was cancelled & a driver had to come back to the airport 2 hours later the same day to collect us! "
"only a couple of minutes late but very reliable"
"Excellent "
"Wery good drive "
"Was a good service"
"All on time and very friendly/ professional "
"Nothing was wrong. Our flight was delayed and our driver kindly rearranged our pick up time and met us in the pick up zone. "
"Great service, good communication, kept updated with events. Answered all queries I had . Only issue was the contact number for the original taxi we were going to get . The taxi company we had in the end was a different one to the original one. "
"Very friendly helpful driver "
"Taxi on time, very good and kind driver, took me straight to the airport pickup."
"driver arrived later than scheduled. we were told to wait by Costa coffee area inside the terminal, it would of been easier for both parties to meet in the drop off area. this would of saved us time and the driver money for the parking charge."
"Very polite driver who chatted with us and drove safely to the venue. "
"Would use in future "
"Instructions about the location of the pick up point were not taken note of and we had to chase the taxi down. No child safety seats were available which was very disappointing."
"All on time...perfect journey...thank you. We will definitely use you again 😊"
"Excellent service will defo use again. "
" Vehicle was on time. Vehicle was A little old. "
"Very good service, would use again"
"Great communication, courteous and polite driver."
"Driver did text to say he was coming and we could see from the tracker where he was. He was a bit late in arriving and as we were enroute to a wedding we did not want to be late. However driver was pleasant and car was good and journey to church went well and we arrived in good time. "
"Thank you to our driver. "
"Very happy with your service. Driver was in time and very helpful. Thank you. Will definitely use your service again "
"Good"
"Arrived late, communication was poor with the driver. we had no number for him so we had to wait for him to call us and every time he did he was in a different place. we ended up getting in the car it was passed 4pm. "
"Arrived late, communication was poor with the driver. we had no number for him so we had to wait for him to call us and every time he did he was in a different place. we ended up getting in the car it was passed 4pm. "
"Really friendly driver. Helpful with luggage. Perfect!"
"Outbound - the driver was on time and friendly excellent service. Inbound, the flight was late so this may have not have helped, but the email confirmation needs to be clearer. My email confirmation suggested I would have a meet and greet within the terminal, but that was not the case. I needed to call in to find out what was happening? The person I spoke to though was very helpful. The email confirmation should either be a meet and greet to which I expected to be met in the terminal by a person holding a name card or it’s a pick up service from the drop off/pick up point. Overall it was a good service."
"Great experience - To coin a phrase - He got me to the church on time!!! Would definitely recommend the company "
"Overall good experience. The only negative was the extra charge of 10 pounds because the driver was waiting few minutes."
"Very good service "
"Driver drove to the incorrect address as he assumed it was in Luton rather than Stevenage. as the system doesn't appear to provide town or postcode information. However very friendly about it."
"Driver arrived early but was patient, assisted with luggage and light conversation en route"
"Really good!"
"I had to call the company to find out where is my driver at the airport "
"Will definitely recommend this service to anyone. The drivers provided a super service, were on time and the cost was very reasonable "
"everything went fine on time no problems"
"The only negative is that the phone operator who originally took my call was quite rude and abrupt, and seemed quite annoyed that my flight was delayed despite me calling in advance to let them know. Otherwise everything was brilliant and my driver was very professional in a lovely clean car. "
"Driver was 5 min early which was good but quite speeding in motorway occasionally "
"The driver arrived and refused to take us to the airport. He would not open the boot to put the cases in and only after we asked him several times would he open the boot. Having put the cases in he still refused saying he would not allow hand luggage inside the vehicle as it was illegal. We subsequently spoke with a lady from the office who apologised but by this stage we had lost confidence in the driver and drove ourselves to the airport in our car. Two adults and three suitcases and hand luggage fitted perfectly in our car. A terrible start to our holiday and first experience of using Taxicode. We have cancelled our return journey and will take up the matter on our return to the U.K. "
"the driver was early and very polite. Had a very good drive to Luton Airport thank you"
"the driver was early and very polite. Had a very good drive to Luton Airport thank you"
"Very timely and good experience, cannot fault!"
"Very timely and good experience, cannot fault!"
"flight was delayed, so local driver despatched not long after landing - i went to outside pick up point and got there the same time as driver. No problem, saved time by not meeting inside terminal. Driver did call to let me know eta."
"flight was delayed, so local driver despatched not long after landing - i went to outside pick up point and got there the same time as driver. No problem, saved time by not meeting inside terminal. Driver did call to let me know eta."
"flight was delayed, so local driver despatched not long after landing - i went to outside pick up point and got there the same time as driver. No problem, saved time by not meeting inside terminal. Driver did call to let me know eta."
"The booking suggested that flights would be tracked to stop long wait times for the driver but he complained a lot about our plane being late."
"The booking suggested that flights would be tracked to stop long wait times for the driver but he complained a lot about our plane being late."
"Stress free! Car clean and I felt safe "
"Stress free! Car clean and I felt safe "
"It was very late at night and it would have been good if driver was actually waiting for me."
"Service good and taxi on time even though flight was delayed"
"Taxi arrived on time and journey was quick and comfortable"
"Great - professional service "
"Car was on bad condition"
"Good"
"Pleasant and careful driver "
"A"
"Just one negative remark. The taxi was set up on 04-30 am. However, I received the call that the taxi arrived at 03-40am. I would suggest that no wake up call is required. The rest was really good. "
"Great experience. Driver was very professional and educated , travel was safe and pleasant. thank you "
"Excellent punctuality "
"Great "
"Good one"
"good. "
"Excellent driver! "
"Good journey."
"We didn't ask for an explanation as it wasn't a problem with our hospital appointment. Nice, polite driver, don't think Lewis Hamilton has any competition though! "
"All good, highly recommend."
"Perfect service"
"All ok "
"The driver was great and on time. All went perfect."
"Hi The service was very good on both journeys and we would use your company again As for a tip ? A tip was given on both trips-"
"All good"
"Very good service"
"Excellent"
"Driver was on time, very helpful, and good company. He delivered me to the destination in good time and the journey was comfortable."
"Both outbound and inbound drivers were good On time Good safe drivers Polite and nice cars ( particularly electric vehicle on return journey) Would use again John Brooks "
"Good"
"Excellent service arrived early and was very polite Would definitely recommend "
"No comment "
"All perfect thanks "
"DRIVER PICKED UP ON TIME. WE WERE NOT VERY HAPPY AT ALL ABOUT BEEN DROPPED OFF 10 MIN WALK AWAY, WE WERE SOAKED THROUGH BY THE TIME WE GOT TO THE AIRPORT DEPARTURES.I ORDERED A TAXIS TO THE AIRPORT WHICH MEANS AT THE DOOR OR AT LEAST NEAR TO THE BUS AREA..NOT TO WALK DOWN STAIRS UNDER A BYPASS AND ALONG TO THE AIRPORT.THE DRIVER SAID THIS IS WHERE YOU GET DROPPED OFF.IF THIS WAS THE CASE I WOULD HAVE GOT THE BUS OR DART WHICH WAS CLOSER TO THE AIRPORT AND CHEAPER.I ONLY GOT THE TAXIS THROUGH YOU AS IT WAS SUPPOSED TO BE DOOR TO DOOR..OVERALL VERY UPSET ABOUT THE SERVICE"
"DRIVER PICKED UP ON TIME. WE WERE NOT VERY HAPPY AT ALL ABOUT BEEN DROPPED OFF 10 MIN WALK AWAY, WE WERE SOAKED THROUGH BY THE TIME WE GOT TO THE AIRPORT DEPARTURES.I ORDERED A TAXIS TO THE AIRPORT WHICH MEANS AT THE DOOR OR AT LEAST NEAR TO THE BUS AREA..NOT TO WALK DOWN STAIRS UNDER A BYPASS AND ALONG TO THE AIRPORT.THE DRIVER SAID THIS IS WHERE YOU GET DROPPED OFF.IF THIS WAS THE CASE I WOULD HAVE GOT THE BUS OR DART WHICH WAS CLOSER TO THE AIRPORT AND CHEAPER.I ONLY GOT THE TAXIS THROUGH YOU AS IT WAS SUPPOSED TO BE DOOR TO DOOR..OVERALL VERY UPSET ABOUT THE SERVICE"
"Punctual and a comfortable ride. Driver was very friendly"
"Great service!"
"My driver was polite and on time. He managed to find the correct pick up even though the road was not well lit. Over all nice guy"
"All was good."
"Unfortunately on our return we were diverted to another airport but the taxi driver waiting for us was most forgiving. Will certainly be using them again"
"Service was great. Driver was a bit early which was appreciated Got me to Luton Airport quickly and safely. Also weather was awful so he got me as close to the airport terminal as he could Will use again when next flying out of luton"
"Excellent service "
"Appropriate driving to conditions "
"I had paid for express drop off and meet and greet on return. I was called whilst in baggage hall and asked to ring once we had bags which I did. I was then told we had to walk down to mid term car park - I explained that we had paid for meet and greet but office said not. So we had no option but to walk down to Mid term. The driver rang me whilst we were walking but traffic so loud I could really hear him but said where we were heading. Eventually he found us and said that he was actually instructed too get us from meet and greet. Very disappointed that we paid for a service we didn't receive. I look forward to your response. "
"Great driver fantastic service!"
"Excellent service, thank you"
"Driver arrived extra early. Easy to book the service and kept informed at all stages of the journey. Excellent service. Will use again"
"The car stank of smoke "
"As expected 3 rides over the weekend all great "
"Good service but fairly costly for 14 miles. "
"Excellent service, very nice driver, very friendly."
"Fantastic service"
"The driver claimed he was on time but made no effort to identify himself. Consequently I had to phone to find out his whereabouts. We managed to get hold of his number to find out where he was. He then gave inaccurate information as to where he was. "
"Terrible service from the start of booking - Go Cars didn’t know about the booking and I had to call to add clarity, thankfully the call handler was helpful and was the only person who helped. the actual driver was late and rude and refused to meet where we asked and then demanded extra money. Will never use or recommended "
"How about, he left too late? Maybe a look at Google maps would help? They are pretty good at predicting arrival times."
"Great service. Thank you."
"Very positive first journey with you. Will definitely use again and recommend to others "
"Excellent service."
"Brilliant service Was informed when driver was on way and called when he arrived Was early but certainly weren’t rushed Very courteous, polite and friendly Was happy to chat but also happy just to drive us to the airport Couldn’t ask for any more Perfect "
"My outward journey - the taxi never turned up and my inbound my taxi was late "
"The driver refused to drop me off in departures, despite my colleague having a driver from the same company dropping her with no issues. My return driver also refused to pick me up from arrivals so I had to walk 10 mins with a heavy suitcase. Driver was rude and unhelpful and we will not use this company again."
"This vehicle was booked for our Dublin staff so I wasnt actually in the vehicle but I believe all went well - thank you "
"All very good"
"On time and efficient service"
"Good service!"
"No issues. Good service. Pick up on time, arrived at destination on time."
"Excellent driver! So helpful and avoided the traffic to get me there on time. "
"Luton airport is a mess so collection was from Mid Stay car park."
"Very good service and the way your drivers dealt with the dreadful traffic conditions at Luton airport. "
"The driver called 10 minutes before agreed pick up time asking where I was, he didn’t park at the agreed pickup spot and a stop was added on the journey that he didn’t go too. The driver had to be convinced to go to the stop and when the booking confirmation clearly showed the route with the stop. The journey was to an airport and he kept stopping and adding more time to the journey with no sense of urgency for what should have been a 20 minute journey. Someone from the company called me to figure out the issue with the stop on the journey and was not apologetic or helpful. Overall, if myself and my party hadn’t spoken up at every issue we encountered we wouldn’t have had any journey at all as the driver was unwilling to change the journey to the agreed stop and then proceeded to go to the wrong address once he did agree. "
"The driver called 10 minutes before agreed pick up time asking where I was, he didn’t park at the agreed pickup spot and a stop was added on the journey that he didn’t go too. The driver had to be convinced to go to the stop and when the booking confirmation clearly showed the route with the stop. The journey was to an airport and he kept stopping and adding more time to the journey with no sense of urgency for what should have been a 20 minute journey. Someone from the company called me to figure out the issue with the stop on the journey and was not apologetic or helpful. Overall, if myself and my party hadn’t spoken up at every issue we encountered we wouldn’t have had any journey at all as the driver was unwilling to change the journey to the agreed stop and then proceeded to go to the wrong address once he did agree. "
"Brilliant"
"Good service "
"Luton Airport is really not easy. I was impressed that the driver was careful to provide a good service"
"On time and professional service"
"I would use your service again"
"The stars reflect my experience"
"Everything was ok."
"Pleasant safe journey"
"Great service with excellent driving. Arrived super early which was great. "
"We had a very efficient ride into London from our hotel in Luton. We were picked up on time and were delivered to our London hotel in good time. Overall very happy with our ride and our driver."
"It was good - I can't fault it"
"Excellent service from start to finish. Would highly recommend."
"My driver was on time and very kind. He got me to the airport on time as well. I highly recommend. "
"Vehicle that arrived was a Toyota Prius which I recall was a specific choice when booking whereas I asked for a saloon/sedan. Absolutely no problem with this but surprised that you can ask for one specifically but when you don't, you still get one! In addition the vehicle that turned up had been extensively repaired internally with duct tape which is probably not quite the image you are wanting to portray to clients."
"Excellent service, would recommend "
"Driver was even earlier. Was very kind and get me till the place nice and smooth. "
"Only a few minutes late so not a problem. The gps tracking of the vehicle doesn't seem optimal. It wasn't always seeming to move so when you check location you are not sure if it is giving right data. As an example, when you use uber or uber eats the movement of the vehicle is better on the tracking. If it would be better, I think it would help reassure the waiting passengers. Driver was nice and friendly, car was fine, so all in all a good experiene and would use again."
"Good experience and helpful driver who helped me with my bags!"
"Excellent service"
"Driver was helpful "
"Cannot fault this service. Everything went according to how it should do. Apps are a waste of time though as you arrange via WhatsApp."
"Good guy"
"I was informed via the app that I would be met in the airport terminal but there was nobody there and then I had to walk to the Holiday Inn having already gone to the car park. More information would have made the experience a lot easier and more enjoyable. The taxi driver was very nice but the pick up arrangements were awful. "
"I was informed via the app that I would be met in the airport terminal but there was nobody there and then I had to walk to the Holiday Inn having already gone to the car park. More information would have made the experience a lot easier and more enjoyable. The taxi driver was very nice but the pick up arrangements were awful. "
"The driver on the way was perfect Driver on the way back made us walk 45 minutes to him due to traffic He was rude about this too They knew there was an event so should have left enough time but only was dispatched at the time we were supposed to be picked up "
"The driver on the way was perfect Driver on the way back made us walk 45 minutes to him due to traffic He was rude about this too They knew there was an event so should have left enough time but only was dispatched at the time we were supposed to be picked up "
"Absolutely no problem My wife, Refida, who was travelling had forgotten that I had paid in advance and started counting out the £73. The driver asked what she was doing and, on being told, stated that he thought the payment had been made in advance, at which point my wife remembered. A tip was gien to the drier so no tip being left now. I gave up on trying to book on the site but probably my fault and booked with no problem using the telephone number on the site EXCEPT the details of my wife's name are not correct, it should read REFIDA EVERETT "
"Excellent service- on time and considerate driving "
"On time and very efficient"
"Driver never arrived... Had to book someone else. "
"Driver never arrived... Had to book someone else. "
"Outstanding service and great price in comparison to others who completed the same journey as myself. "
"We landed and made our way to the designated pick up point. No driver was waiting. I called taxicode who gave me the contact details of the local taxi company. I called them and was advised that the driver was 3 minutes away. I waited a further 20 minutes and then called again and was advised that the driver was 5 minutes away. I waited a further 20 minutes and called again, by this time I was angry and tired and wanted to get home. We had a 8 year old child with us with special needs (which is why we booked in the first place, to ensure that we were not waiting for a lift home). During this call I was advised that the initial driver advised that he had arrived and left due to nobody being at the pick up point - this is incorrect! I was at the pick up point asking every car if they were my booking. After I finished the 3rd call I received a text advising that the driver had been dispatched and advising of the vehicle registration. I am disappointed in the service that I received and will not be using this service again."
"Very good. The driver arrived on time, helped lift our luggage into the car and out again at the airport. Made sure we knew where we had to get a courtesy bus onwards to Luton Airport following the recent fire. We did give him a tip personally."
"All went well"
"Good service "
"Driver made me walk over a km to a hotel car park - presumably to save himself parking costs. Did not lift my bag out of the car - terrible experience overall"
"No issues everything was perfect "
"Great service "
"Excellent service, friendly driver, would def use again"
"The experience was great"
"The driver was 30 minutes late, he arrived at the wrong address. He phoned me to say he had arrived and I could see from the map where he was and it was at the wrong place. My journey map showed my address the app showed he was in the wrong place. He said he didn't have the postcode. Because he was late I was very stressed as I needed to catch a eurostar train. "
"The driver was 30 minutes late, he arrived at the wrong address. He phoned me to say he had arrived and I could see from the map where he was and it was at the wrong place. My journey map showed my address the app showed he was in the wrong place. He said he didn't have the postcode. Because he was late I was very stressed as I needed to catch a eurostar train. "
"On time. Good journey."
"Poor to be honest .. driver vaped all the way and ten had no idea how to get to the terminal and wanted to drop at the hotel. If we had not insisted he would have not gone via the drop off point. Very disappointed given the cost . No text to say car was on way until it arrived ..."
"Poor to be honest .. driver vaped all the way and ten had no idea how to get to the terminal and wanted to drop at the hotel. If we had not insisted he would have not gone via the drop off point. Very disappointed given the cost . No text to say car was on way until it arrived ..."
"Excellent service. Driver arrived before allotted time. He was polite. He lifted our suitcases into the boot for us. The journey was smooth and comfortable. We reached our destination with plenty of time to spare. Would definitely use again. We gave the driver a cash tip at the time."
"The driver was late - he explained there were road closures and police on the way so this was ok. He also left me a bit further away from the airport drop-off point due to heavy traffic - I also accepted this. Although this meant I had to walk with a suitcase, from the middle of the road, in pouring down rain, towards where I should be. "
"Perfect service, thoroughly recommend "
"The condition of the car was fine but the driver attempted to charge me again after I had already paid online, did not help with luggage, and had a very poor attitude. "
"The driver was polite, but he didn’t drop my mum for the early flight with lots of luggage directly to Luton Airport . She used bus instead. And because she didn’t speak English well , I didn’t understand how it might happened??? So I payed full price for the service but instead she was using bus . So service wasn’t completed. "
"My wife tells me the driver was excellent and lovely"
"Driver phoned to say he was at our house and he was not. He was relying purely on sat nav and not reading house names or street names properly. He did not know what road he was on. This would have enabled me to direct him as I suspect he was on an adjacent street. He asked me to send him my location and I did not know how to do this. There was no warning that driver would not be able to drop us right at Luton Airport terminal. He was only able to drop us at mid-term parking. If I had prewarning, we would have allowed extra time. The driver did not and would not wear a seatbelt when challenged. He came up with some excuse. I asked if he had children (he does) and I said that I was sure his children would not thank him for not wearing a seatbelt. I pointed out it was illegal not to wear one. He did not seem to care."
"Driver phoned to say he was at our house and he was not. He was relying purely on sat nav and not reading house names or street names properly. He did not know what road he was on. This would have enabled me to direct him as I suspect he was on an adjacent street. He asked me to send him my location and I did not know how to do this. There was no warning that driver would not be able to drop us right at Luton Airport terminal. He was only able to drop us at mid-term parking. If I had prewarning, we would have allowed extra time. The driver did not and would not wear a seatbelt when challenged. He came up with some excuse. I asked if he had children (he does) and I said that I was sure his children would not thank him for not wearing a seatbelt. I pointed out it was illegal not to wear one. He did not seem to care."
"Fantastic service again"
"Driver picked me up from home. He was very nice and friendly and helped me with my bags. The car was very comfortable and clean. I tipped the driver on arrival. "
"Very gentle and professional driver"
"Was very good service "
"Great service"
"Notwithstanding my clear indications the driver didn't understand where to meet (possibly for a poor linguistic understanding/communication "
"We were left at the crematorium waiting for the taxi"
"13 minutes late caused me a lot of stress on a day i was going into hospital for a procedure. Normally drivers arrive earlier than the booked time and so i was ready earlier than the booked time so i was not happy with that. But the driver was very nice and tried hard to get me to my appointment on time which he did. When i tried to leave a tip online at the end the system didnt work."
"All well. Thank you. "
"Picking up my daughters so being on time is important so they are not waiting driver was 20 minutes late"
"excellent service. Will definitely use again"
"Great service "
"Smooth transfer, very clean taxi."
"very professional and efficient, given the early morning pick up was a very positive experience."
"Luton Airport is a challenge to get close to due to car park fire so met in the agreed location"
"Due to a fire Luton airport is tricky for taxi drivers to meet in the arrivals area. There is pick up point a short distance from the terminal which worked well after a couple of calls. The driver was great and helpful. "
"All good on time smiling driver and helped with luggage "
"The confirmation process that a taxi has been assigned could be better, an hour before the pick up I was still not sure if a taxi was coming?"
"The vehicle was in good condition, but the driver did not really help with luggage. The operators I spoke to on the phone were very professional."
"All fine "
"The driver was courteous and helped with the luggage. The car was satisfactory, but not the model I ordered. The journey was fine."
"The car arrived half an hour after the scheduled time - we were waiting outside in the cold at the pick-up point for all that time"
"Good driver friendly service and nice and chatty well as much as being awake at 4am can be chatty "
"The original booking got cancelled last minute and are placement was luckily found and I had allowed plenty of time. The car was dirty and needed a good clean inside but the driver was very pleasant. I would upgrade my vehicle next time. "
"Good"
"First taxi to the airport was perfect. On time, friendly. Second guy was late and rude"
"All good"
"Good service and on time drop off/pick up"
"Lovely driver thank you"
"Operating the navigation we nearly crashed."
"There was a mixup in the booking but the way the it was handled was very poor and dishonnest. i also did not receive the vehicle that I ordered. Would not recommend."
" Nothing went wrong. "
"Excellent driver very friendly"
"Taxi driver on time"
"Careful on time driver"
"I was a bit dubious about booking a taxi through a third party site like this initially, but wasn’t having much luck trying to book a ride home on New Year’s Eve so decided to try this. I did call the taxi company directly once I had the confirmation through to make sure they had the booking their end which they had. It actually worked really well on the night they turned up on time and driver was polite and friendly, ended up a being a fair bit cheaper than the price we were quoted elsewhere too. A thumbs up from me! "
"Amazing! "
"All ran very smoothly"
"I had to cancel this booking the day before 36 hours before due to a member of our party going into hospital I rang the number given as was told to send a email to confirm and that I would receive a refund ( which I did and have a copy) the driver still turned up on time so I had to speak to him as well no refund as yet "
"Driver not on time and took over 30 mins to find us at 3am, waiting in the cold with two toddlers. Won't use your service again. "
"Driver not on time and took over 30 mins to find us at 3am, waiting in the cold with two toddlers. Won't use your service again. "
"We waited for 40 minutes for the driver. this was unacceptable. As a first time user of Taxicode I'm unimpressed and would struggle to recommend this service. I would suggest as a good will gesture you should refund the return leg of my journey."
"We waited for 40 minutes for the driver. this was unacceptable. As a first time user of Taxicode I'm unimpressed and would struggle to recommend this service. I would suggest was a good will gesture you should refund the return leg of my journey."
"Excellent service....one thing the driver was half an hour early "
"Good service as usual"
"Very helpful driver. Polite and courteous "
"Taxi booked for 00:00 on Thursday 14th December - Taxi turned up at 00:00 Wednesday 13th December as apparently the midnight on Wednesday is actually Thursday, the midnight on Thursday is actually Friday etc. Paid £54 for a cab that turned up 24 hours early and wont give a refund. Entire system is flawed in its times etc. Never use again. "
"Pleasant driver, arrived early."
"Got stuck initially in traffic but weaved around to get to the airport in time. Did rather leave me some way from the airport drop off at a hotel and I had to walk 400m to the airport but not a problem. He was there nice and early which was excellent."
"Good service"
"At Luton airport we could not find your taxi for an hour. And communication with your phone office was poor. The driver, eventually, was fine, but again, communication/organizing poor We wanted to cancel the return journey two hours in advance, but not only did we have to pay anyway, but the driver turned up needlessly. "
"pleasant driver and on time"
"Changes at Luton Airport mean that driver cannot park in short stay "
"Excellent"
"Taxi did not turn up. At 10 minutes late we phoned the number we were given. There was no answer. Many tries later the phone was answered. We were told that the taxi was not coming and it “was the computer’s fault because it had not told the driver”. Another, inferior, car was dispatched to pick us up. The driver, whose English was limited, got us to the terminal and we just made our flight. We will not use Taxicode again."
"All very good apart from I was under the impression that I had ordered a black cab for comfort and so that we could all talk to each other instead of people being behind and squashed up. "
"All went well. Thank you."
"Not ok at all, the car was not an insignia, was dirty and we arrived 20 min late."
"Good"
"Very happy with both drivers "
" Very pleased had phone call to say he was on his was & arrived on time oh a horrible wet night 😊"
"The service was good with no issues "
"Efficient "
"The return journey driver was exceptional. The roads were chaos and the weather was terrible but the driver called me and gave clear instructions how to find him and found him very quickly and he was as patient as he was polite. Excellent service "
"Excellent "
"Nice all"
"On time and a pleasant journey. "
"Very friendly driver. Safe driving and comfortable car. Thank you!"
"On time, well driven and good interaction to find each other."
"Great outward journey unfortunately I cancelled my prepaid return journey and wasn’t able to get a refund. "
"All great!"
"The car arrived on time and the driver was a very good driver. "
"I cancelled the booking as my flight was cancelled. Unfortunately you still sent a driver to Heathrow for the return journey. Trying to get my refund hads been stressful "
"The driver is good, it's the operator service which did not manage to give my number to the driver that caused huge delay"
"Everything was very good "
"Taxi never turned up Received multiple passive aggressive messages from you."
"The only problem was the cost. Returning from the restaurant we got them to order a cab which was half the cost. I am afraid I will not use the service again. No tip because we handled that direct with the driver."
"Very Efficient and Reliable service. Will use again!"
"Fantastic service, thank you!"
"Good service"
"Very good."
"Very prompt"
"Driver early, took suitcase to car very courteous and polite. "
"Already left £10 tip"
"Seemed quite tired. Car was telling him to take a break. Not the fanciest."
"He was there early, helped with my bags and was very friendly."
"Excellent. Changed time and we’re accommodating in that "
"Don't know just arrived late."
"Very friendly. Too bad he didn't speak English at all but he did his best, thanks "
"Drivers helpful and punctual"
"Great experience actually. I was nervous as it was an airport run but no need to worry! "
"Would highly recommend it. "
"Driver said he would be early, we waited out front and then he got there at the original time anyway. Driver was very rude, barely spoke to us, missed the turning so I told him where to go and he was rude and acted like it was our fault even though we sent detailed instructions in the booking. He also dropped us in a field not even bothering to pull up to the path so we had to cross the mud in a dress and suit. Not impressed at all. "
"Very nice thank you"
"The driver was either texting or on the phone (no hands free) for most of the journey. The car veered out of the lane on the M1 quite a few times. We nearly missed the exit for the airport as he wasn’t concentrating. Car was a shabby looking Prius. Would not book again. "
"We had a very nice experience while using your taxi services. The car was nice and clean and we reached our destination on time. I would also like to mention that the driver we had for our trip was very nice and friendly. Thank you ! "
"all good"
"Everything was perfect and the driver excellent. Only problem is that he’s an Arsenal fan. Seriously, all perfect ! "
"Had slight incident on motorway where lorry nearly pulled out into us He had bibbed and indicated for ages but our driver stayed in middle lane Out of precaution I would have gone into 3rd lane as was restricted 60mph but as we all know lorry drivers own the road!"
"I found the peace of mind with Taxi Code so much better than Uber where it can be cancelled last minute. Very professional and quick service "
"Great "
"It was safe and good journey"
"Driver service was excellent "
"Great service thank you "
"Both taxis should have been clean, especially for the cost, really wouldn’t use again"
"Both taxis should have been clean, especially for the cost, really wouldn’t use again"
"Good service for a very early morning drive!"
"Having never travelled to that area, it was very reassuring that both drivers turned up on time , also being advised of the car and driver number "
"Outstanding services! Highly recommended "
"It was late exactly 20 minutes. I do not know why."
"Great easy service. Very simple. "
"Excellent service. Driver promo and I olive. Communications prior to arrival also excellent. Tip given to driver. Thank you"
"I received 2 taxis at the same time and they were arguing, very confusing!"
"I received 2 taxis at the same time and they were arguing, very confusing!"
"All good. "
"Good service"
"On time, friendly and efficient. "
"Fantastic driver"
"Great service. As expected."
"Very reliable and easy to book."
"The taxi arrived on time and took my guest to Luton on time. "
"The taxi driver exceeded my expectations in every way possible. From the moment I stepped into the cab until the end of the journey, I was thoroughly impressed with their professionalism and friendly demeanor. First and foremost, punctuality was exceptional. The taxi driver arrived precisely at the designated pickup time, saving me from any unnecessary delays or worries. They seemed well-versed with the city's roads and efficiently navigated through traffic, making the ride smooth and stress-free. What truly set this taxi driver apart was their warm and welcoming personality. They greeted me with a smile and engaged in polite conversation throughout the ride, which made me feel comfortable and at ease. Their friendly nature made the journey feel more like a chat with a friend rather than a typical taxi ride. Moreover, the driver demonstrated a commendable level of professionalism. They followed all road rules diligently, ensuring our safety throughout the trip. Their driving was smooth and steady, and I felt secure during the entire journey. I highly recommend that your organization make his service exemplary for others to follow."
"Driver early, really polite and nice. Completely stress free. Please pass my feedback "
"-"
"Everything was as planned "
"Was early to pick us up "
"I gave tip to the driver."
"Yes"
"From booking, to pickup, and to arrival, the service was excellent. I am more than happy to review the service I received, the price was the best, hence why I chose to book, happy to recognise and recommend this service to anyone."
"Driver didn't know the route so I had to direct with the sat nav on my phone"
"Driver didn't know the route so I had to direct with the sat nav on my phone"
"was very pleased withe the service on time both pick up from home and Airport**** def use again"
"Great"
"Thanks for excellent service "
"Not sure why driver was late "
"Excellent service. Driver was polite and punctual. I arived stress-free and ready for the flight. I tipped in cash (old school)"
"Excellent service - excellent punctuality, smooth driving, comfortable and clean car, overall user friendly experience when booking as well. "
"We booked a car, we’re unable to set up an account on the app. I called the day before to confirm details and the next morning our car never showed up. I called and left a voicemail which was never returned. We ended up missing our flight because the car never arrived. Very dissatisfied!"
"Driver arrived to the wrong address (through no fault of his own) from a previous booking- we double checked our booking and we had provided the new address. Thankfully, despite the error from the booking/dispatching system, he got to the right address on time as he had arrived early and was not too far away, but it was still stressful and have lost confidence in booking with this company again. "
"Excellent service for my parents "
"I had chosen a VW passat, a Toyota prius arrived. I noted that I move on a standard foldable wheelchair and you should had respected it and sent a cab to collect me so that I didn't have to move from my wheelchair on to passenger's seat. I wasn't aware of the the cabs that could ride on while sitting on my wheelchair. The result was to injure my forehead on the dashboard while trying to get on passenger's seat. Disappointed! BTW, the driver was great trying to help me as much as he could."
"Excellent service , friendly staff and great system of checking where taxi is in its journey ."
"Journey was good. Driver was a little early and seemed put out that we wanted to wait for the 2nd cab to turn up before we left. Only because I had all the details. Otherwise all good."
"I had to call three times asking where the taxi was in order for them to dispatch it."
"Friendly and informative driver"
"Very pleasant experience "
"Old car - not in good condition. Had to wait for the driver to arrive outside. There was no meet and greet service as advertised (and as paid for!)"
"Our driver was early and had a good transfer to the airport"
"The driver arrived late and at the wrong hotel - we were eventually collected more than 30mins after the booking time"
"Good service, driver arrived early. Will use this company again. "
"It would’ve been nice to know beforehand that I had to walk 400 m to the meeting point and where it was in Luton airport. Maybe a map would be useful. "
"very pleasent. tipped driver at end of journey."
"The driver could drive smoothly"
"."
"V good service "
"He was so nice"
"Excellent process"
":)"
"The driver was only a few minutes late because there was a march in London & some of the surrounding roads had been closed. This wasn't a problem, the driver was fantastic & still got me where I needed to be on time. I am not leaving a tip because I have already tipped the driver"
"Great service. Already tipped"
"All was on the right level"
"I was 10 mins early so waited in the terminal at the arrivals point, but after waiting there for 15 mins (5 mins after the pick up time) I phoned the central booking board and was told to go to the pickup/drop off point. I waited there another 10 mins before a text came through with despatch/tracking details. Then it looked on the app like the taxi was 5 mins away but took another 12 mins to arrive. So in total about 22 mins after the time I booked and 30 mins after I arrived in the terminal. Did not feel like good service when I specifically booked a time in advance"
"good"
"Very good service both to and from the airport. Comfortable cars and friendly drivers."
"The email said we would be met at arrivals, but we weren’t. Had to leave the airport and look at the drop off area, then ring the driver and he was 5 mins away. "
"Had to ring the driver multiple times to meet and was late, expect more from a pre booked service "
"Very good return journey"
"Booking system was straight forward, I had a phone call within minutes of booking to clarify house number. I got a text the day before to confirm the pick-up, a txt to say driver was on his way and a phone call to say he was outside. Really, really liked this system. The driver was polite and chatty and the drive was smooth. All in all a very pleasant experience. "
"Driver arrived early but waited for us with no fuss, thank you"
"Excellent"
"NA"
"Service was really good and the booking process easy although really expensive hence the 4 stars. If you're comfortable paying the extra it was a really good service."
"Excellent service. Will use them again in future."
"Excellent service - really friendly drivers and on time service"
"Eventually everything was arranged, so that's the positive side. My biggest recommendation would be: please improve your communication loop with your subcontractors the driver itself was on time, but there was no communication for 30min on where I could find the driver although I was crystal clear on where i was waiting for the driver. So we couldn't find each other because of lack of information. "
"I cancelled the driver as he could not find passenger had to go and pick them up myself"
"Good service to Luton Airport but Taxi I booked from night before never turned up. This has been reported an I am awaiting my money back as I paid for a service I never received"
"good"
"Great experience"
"Drivera jad a wrony addeess "
"Really nice driver and I would definitely use again."
"The company who did the trips were very good. Could of done with the registration earlier as a lot of taxis at Luton Airport. Go cars were very good the company who booked them were not as they charged me £75 and wanted to drop me at Luton Parkway. When I noticed I’d made a mistake I rang them straight back and they charged me another £95. I await to see if the £75 is returned. "
"Very helpful and polite "
"Smooth journey, very reliable. Booked at 11pm for a 4am pick the next day, very relieved that something could be arranged so last minute."
"."
"Very friendly and polite driver, he was super early and got us to our destination perfectly on time. "
"Driver didn’t help with even carrying car seat while I was holding baby "
"Great service"
"I gave the passenger details - yet they tried contacting me (the booker). When the passenger tried calling, there was no answer. Terrible service - hoping for a refund as the service was not provided and we had to arrange anther taxi"
"I gave the passenger details - yet they tried contacting me (the booker). When the passenger tried calling, there was no answer. Terrible service - hoping for a refund as the service was not provided and we had to arrange anther taxi"
"All good!"
"Amazing Service. The driver arrived before, waited and was very kind. I am very happy with the service provided!"
"Excellent service with an extremely courteous driver Car was spotless also We tipped our driver who said we didn’t have to but we wanted to show our appreciation to him "
"Was fine . Driver very polite."
"Good service. Polite drivers"
"Driver wasn't at the arrivals and then rang him to try find him. I walked to a collection area and waited there for the driver to turn up."
"Really great service!"
"Car dirty. Dangerous driving including driver not wearing seat belt."
"We were happy with everything. Very nice driver."
"It was comfortable. "
"Everything perfect."
"The driver arrived half an hour early which was brilliant. I received a Hyundai vehicle, not sure if this is equivalent to VW Passat. The journey was easy and smooth, thank you very much."
"Driver didn’t have a seatbelt on, drove way too fast and took unnecessary risks with other vehicles on the road. Very scary and unpleasant journey. The service is good, but we were really not happy with the driver. "
"Driver didn’t have a seatbelt on, drove way too fast and took unnecessary risks with other vehicles on the road. Very scary and unpleasant journey. The service is good, but we were really not happy with the driver. "
"The car never showed up! I had to take a double lriced taxi just to make it on time to my flight. Please contact me. I want to make sure you don't charge me on a service that wasn't provided"
"Great service, lovely driver who was punctual and helpful. "
"No comments "
"Excellent in every way Tipped in person "
"It was fine - as expected. "
"Fabulous service. Great communication. "
"no problem with the trip"
"Very good service and very helpful"
"My driver was really friendly and professional. "
"Thanks for an efficient service"
"All good thanks"
"Great experience! I was worried about getting to the airport. The driver was earlier than my requested time and very nice! "
"Driver was on time (15 minutes before requested time). Called me where he parked the car, so I found him easily. Car was clean, driver was friendly and polite. I can recommend this service. "
"Difficult to find at Luton Airport £5 pounds Tip given to, the driver."
"I don't want to leave any comment. You are too aggressive in asking comments or reviews."
"He was an excellent driver and I would definitely recommend him"
"The driver was not on time which led to much confusion"
"Great service"
"Driver arrived 25 minute later that the time scheduled , we lost time on the parking ticket because he went on the wrong way. He got confused on the way to the destination and we arrived at the destination 30 minutes late. "
"Driver arrived 25 minute later that the time scheduled , we lost time on the parking ticket because he went on the wrong way. He got confused on the way to the destination and we arrived at the destination 30 minutes late. "
"Driver didn’t wear a seatbelt and was on his phone while driving. Would not recommend."
"Everything worked very well. I found it easy to find the car after I arrived at a rail station. The driver did a great job too."
"great service!"
"It was a good trip to airport."
"On time. Very pleasant driver Would use again "
"The driver didn’t have a board with my name at the meet and greet point. "
"Good service all round"
"Driver was on time, but I received 3 phone calls, starting from half an hour before the pickup time. Since it was before 5am I would prefer not to be called until maybe 10 minutes before departure!"
"Perfect in time communication and safe ride"
"Our driver was dispatched after we had gone through security. He arrived around 20 minutes late and we had to meet him in the car park. When I called to complain I was told “he’s only a few minutes late”. He wasn’t. This is an expensive service for no reason. "
"Our driver was dispatched after we had gone through security. He arrived around 20 minutes late and we had to meet him in the car park. When I called to complain I was told “he’s only a few minutes late”. He wasn’t. This is an expensive service for no reason. "
"Very late"
"Very pleasant driver. On time and no hassle."
"driver couldn’t drive very well. kept speeding and kept hitting curbs, me and my girlfriend really did not feel safe in the back of the car. it was very dark and he continued to speed round sharp bends even though he couldn’t see if anything was coming our way."
"driver couldn’t drive very well. kept speeding and kept hitting curbs, me and my girlfriend really did not feel safe in the back of the car. it was very dark and he continued to speed round sharp bends even though he couldn’t see if anything was coming our way."
"The driver was on time however the journey was awful. The driver didn’t seem confident at driving. Kept swerving into different lanes. On a motorway he lost concentration and swerved into a left lane almost making us crush into a lorry. And I mean we must have been inches from hitting the lorry. It was not a good experience at all."
"Great service thanks. See you next time. "
"Excellent service. Nice car and all on time."
"Driver was late, poor communication and poorly dressed, unprofessional. "
"Excellent trip!"
"Great guy, lovely chatting to him. Still not convinced about electric cars😂😂😂"
"On time and very good. I tipped the driver cash"
"Excellent service on time nice polite driver"
"Driver was punctual and helped with luggage. Good service."
"Great experience! Will definitely use again"
"no comment"
"Driver was on time and ride was smooth"
"Driver was on time and ride was smooth"
"Very good!! "
"Would use again"
"We were called as the plane touched down and asked to call again as we got through passport control at which point the driver would be allocated/forwarded. Our flight does not exit via passport control and we were through and on our way to the drop off zone wry quickly (under 5mins) when we called to say we were through - we were told the driver would contact us. He called 20mins after our pick up time asking us to walk to T1 carpark - this was the first time we were told to do this and we were all waiting in the drop off zone. Better communication would have meant we were on our way quicker etc Still a great service though"
"The driver was very helpful. I could not get in to my friend's house when I arrived as they were expecting me the following day, and the driver kindly stayed with me until my friend woke up and let me in - it was about 3 am/"
"The driver came 25-30 minutes before. We manage to be there on time because we got up to see the message, otherwise I think the driver would need to wait for a while for us"
"The driver was on time (5 minutes early actually) and he was very accommodating and got us to Luton airport from East London without any issue. I was a bit worried before he called 5 minutes before the booked time because I had to book for 5:15am and did not receive any information on the driver's contact number in case he does not show up. Yet, it was no problem as he came on time. 1 star minus for a bit of bumpy and curvy journey (maybe as he was trying to drive quickly) which gave us a bit of carsick. Overall, very reasonable price and super on time. "
"Driver was polite even very early in the morning, found the house without trouble, and appreciated that my daughter needed to sleep so kept all noise down. Very impressed. "
"Thank you!"
"Everything was great"
"Driver dropped us off nowhere near destination. I even offered to pay more in cash and he said we would be fine. It was a 15 minute walk after paying 70 pounds to be taken the full way. This was after having to pay an additional 40 pounds for him to wait an extra 5 minutes so he wouldn’t leave while we waited on the elevator at our hotel. "
"I recommend to use the service "
"Reliable service "
"Our plane was late and the taxi company cancelled one driver and sent another when we were ready."
"Not the drivers fault, but I found it very difficult to understand him on the phone. I am not familiar with Luton airport so wasn’t sure exactly where he wanted me. Partly my fault as didn’t specify a meet inside the terminal."
"Really easy to book and communicate, friendly driver & smooth journey - great experience"
"Very good service "
"Friendly driver, comfortable ride, all well."
"Driver was polite, journey was comfortable and without delays."
"I was very happy with the service, the drivers for both trips were on time and the service was very professional. I will use Taxicode again."
"Driver was on time and drove promptly to the airport. Will use your service again in future. Thank you"
"Good experience in general."
"Never use your service again paid for meet and greet yet I was chasing the driver he then called me telling me to be quick we also have asked for a refund so I hope this is being dealt with as I will be taking it further. I will definitely not recommend to anyone. Your company were meant to call us on Thursday still waiting for a call????"
"Never use your service again paid for meet and greet yet I was chasing the driver he then called me telling me to be quick we also have asked for a refund so I hope this is being dealt with as I will be taking it further. I will definitely not recommend to anyone. Your company were meant to call us on Thursday still waiting for a call????"
"Driver was on time, curteous, and car was clean. Very good."
"Everything was great except being 10 minutes late. I had booked slightly early as this often happens."
"Great driver! "
"The worst experience I've ever had. My taxi was canceled, and no one ever told me until I called after the scheduled time had passed. I was charged and didn't have a ride, I was told to figure out a new ride. I am now having to FIGHT for a refund Absolutely AWFUL"
"The worst experience I've ever had. My taxi was canceled, and no one ever told me until I called after the scheduled time had passed. I was charged and didn't have a ride, I was told to figure out a new ride. I am now having to FIGHT for a refund Absolutely AWFUL"
"I was overcharged fort trip and £1.5 for SMS code which I haven't received at all. I should receive the compensation for this."
"I was overcharged fort trip and £1.5 for SMS code which I haven't received at all. I should receive the compensation for this."
"The service was good. I particularly liked the ability to track the vehicle on its way to collect us."
"Flight was delayed. Driver did not wait for us. Office phone provided was not answered at the time we landed. No service was eventually available for me. "
"Very clean car, professional driver and pleasant journey. "
"Driver was late, and still didn’t get the car I asked for. Wouldn’t use again, would go direct to taxi firm and miss out the middle man"
"None"
"Great service "
"The driver was on time and the car was comfortable. "
"Our driver was punctual, courteous and friendly. He was a careful driver. The car was clean and fragrant!"
"Excellent service. I I would like you to update your tip line as I aways give the driver a tip!"
"On time, friendly, easy to book"
"Super easy and on time, would 100% use again"
"Perfect Thank you"
"Fantastic service and understanding when the trip was moved by few days forward. Thanks! "
"He left too late. It was obvious he would not arrive to pick me up on time. He was half hour late"
"Nothing went wrong Drivers were tipped on the day"
"Excellent experience, first time to use your company, would definitely use you again and have no hesitation recommending to friends and family. Thank you very much!"
"The driver was very helpful. He collected me from arrivals and pushed me in my wheelchair to the vehicle. My only complaint is that the vehicle was not a car, but a mini bus. Thank you for a wonderful service. I was very impressed. I gave the driver a £10 tip when we arrived at my home in Norwich. "
"Driver was on time and courteous. Also helped with luggage."
"Very friendly driver. He arrived on time and took us to the airport before the scheduled time. All very well."
"Arrived on time very careful driver "
"Excellent pick up on New Year’s Eve, friendly guys accepting two amendments without a problem, would definitely recommend"
"Late"
"It was New Year's Eve and the house was not easy to find. He was about 10 minutes late but it wasn't a problem! We have already tipped our driver."
"Excellent service"
"Very nice service!"
"Very polite and professional driver."
"I needed to lend the driver my phone as he did not had any mobile connection to find back his way to the highway."
"Received call day prior to booking nice touch. Driver was early but not issue with that. He was very pleasant and I was very comfortable with his driving. I am normally a nervous passenger. He made sure I knew where to go at airport. I will use the service again."
"Good service"
"Everything was on time and went smoothly"
"Driver arrived 15 minutes early. Never a bad thing but was about to ring the doorbell at 7.45am but there was a sleeping baby in the house. Smooth journey, friendly driver. My only comment would be that he asked us how much we paid for our journey, then proceeded to tell us how much he would make from it etc, which I didn’t really enjoy hearing about. I do love th ease of booking through this app and the communications it gives. "
"Excellent service."
"Very good"
"On time. Didn't help put bags in boot"
"On time. Didn't help put bags in boot"
"Great service "
"The driver arrived in time , the car was clean and he was polite and nice"
"The driver arrived in time , the car was clean and he was polite and nice"
"Would have been nice for the driver to help when he saw me struggling with bags. Had to open and close the boot myself. Given it was covered in icy mud it wasn't fun at 4:30am and I then had nothing to clean my dirty hands with. "
"Would have been nice for the driver to help when he saw me struggling with bags. Had to open and close the boot myself. Given it was covered in icy mud it wasn't fun at 4:30am and I then had nothing to clean my dirty hands with. "
"In time and easy drive "
"It is the worse expierence ever, I booked a taxi for a passenger and the taxi left him becuse of unexpected delay at the airport. It was not my passenger fault. I called them about a refund but they refuse. They charge me all the fare without any ride!!!!! How fair is this!!!!"
"It is the worse expierence ever, I booked a taxi for a passenger and the taxi left him becuse of unexpected delay at the airport. It was not my passenger fault. I called them about a refund but they refuse. They charge me all the fare without any ride!!!!! How fair is this!!!!"
"I had to call to remind you. "
"The driver was falling asleep in the M1. Very dangerous and frightening "
"Super friendly driver who was one time!"
"Perfect from ordering to being dropped off. Polite and courteous driver."
"Good journey, thanks"
"Very very helpful and carried bags. "
"Driver was on time, really helpful and gave me a call when he was outside. He was happy to help with luggage and he was really kind. "
"The driver was around 10 minutes late, and the car was a little dirty. But overall it was fine."
"Really happy with the service which was provided by Go Cars through Taxicode got us there on time through very difficult conditions. Thank you."
"Cancelled two airport trips in the row Will never use again"
"All went well, on time and safe journey throughout "
"On time, friendly "
"Really good service"
"The driver was very pleasant."
"N"
"Excellent service and safe and very nice driver. I managed to leave my phone in the car and it was returned 20 mins later! Hight recommended. "
"The driver was quite rude and made us feel uncomfortable. Firstly, he didn’t get out of the car when I knocked on his window. I just opened the boot and loaded our suitcases by myself which I thought was very bad service. We said good morning to him twice and he just ignored us."
"Great "
"Very professional"
"Driver was great. It was very foggy and we get safe! We thought he drove very carefully."
"Perfect as expected. On time, knowledgeable and friendly driver. "
"Everything was fine "
"Very efficient service and friendly driver "
"All good"
"Na"
"Driver was not sure about directions to the airport "
"Amazing driver "
"Overall excellent"
"a smooth transition to our destination"
"i was very happy , driver was polite and was on time,I will use your taxi again"
"Driver was on time and professional. Only issue was I had to chase up on my request to change the destination - a confirmation email or phone call would have been good. "
"Driver was excellent."
"All fine except an odd postcode was given and I ended up having to pay an extra £5 for the drop off - can I get an updated receipt including this additional charge please?"
"Great driver"
"Driver was excellent "
"Driver was early, but he was very polite and the journey was comfortable. One thing I learnt was to book direct with the taxi firm and not use Taxicode every again. Taxicode have no care for its customers and are completely profit driven"
"On time!"
"Driver called the contact number instead of the passenger number which caused confusion."
"Driver called the contact number instead of the passenger number which caused confusion."
"Bad quality of vehicle and driving"
"Bad quality of vehicle and driving"
"Fraud company"
"took a while to get to grips with the app but so far very good service "
"The driver was excellent. Both on the way and back. Thank you!!"
"Very impressive "
"Communication was on time but then it took 10- 15 mins for driver to be at pick up point. Overall good experience but wasted time "
"Great service. On time, cheerful and easy. "
"Very happy with service."
"Many thanks to the driver for his help and support, My trip whose very safe "
"Overall excellent"
"smooth ride, 5 star"
"The vehicle came 20 minutes to early."
"Very prompt Good service thank you "
"Perfect service. "
"it is good"
"My driver kept on calling to make sure we knew were to go and was wonderful to deal with. "
"Very pleasant driver, on time, chatted a little, did exactly what I wanted him to do. "
"Fantastic driver. Knowledgeable and helpful!"
"Great ride nice car."
"Satisfied with journey overall"
"Good customer services. My flight arrived near 40 early and they send me the car without question when I call. The trip back home went well and the driver was very friendly. Highly recommended! "
"Efficient service, reliable for an early pickup! "
"The driver arrived on time, even 5 min earlier. It was the cheapest option for us to get to the airport. Will use them again. "
"Excellent service"
"Driver was on time and polite. We had one drop off before final destination which he never knew about, but that probably was not his fault Already gave him a tip."
"The driver was on time and friendly too."
"going to airport was perfect, coming back we couldn't get a response for pick up, might have been because we got back a bit early than expected, but turned out ok because another driver was there that took us back home, so all ended well"
"Super-efficient, friendly, easy to find the car. Safe driving"
"Excellent- on time, efficient and brilliant communication, plus cheapest"
"Very professional and patient"
"Perfectly fine "
"All good but not sure where hotel was ! We had to give him directions on our phone ! We had not much idea either as had only previously accessed hotel from the airport xx "
"It was great"
"Good services!"
"Good service"
"Last minute booking, gave me great peace of mind when I landed."
"Driver turned up early but was happy to wait, when booking there was an option for child seats but none were available, I think this contributed to my son feeling a bit travel sick and driver was happy to pull over for a minute or two, got to the airport nice and early so overall I’d recommend and use this company again. "
"Great"
"Excellent service on time no problem. Iwould recommend the company to everyone"
"We booked a transfer service for 6 people, 2 large suitcases and 2 small suitcases. We ended up receiving a car that could not fit our luggage and had to travel with our suitcases on our laps. Very poor communication and service. I'd never use or recommend this service again"
"Very pleasant service. The ride was quick and on time"
"Route went over a few too many speed bumps than necessary"
"Reliable and on time "
"Very good driver was waiting at the collection time and was patient when we couldn't find the exact destination. "
"Na"
"Finally a punctual driver! That show up at the meeting "
"No meet and greet. We had already made our way to the pick up area before receiving any contact. Meet and greet was a waste of money. Ten minutes late for outgoing journey which was especially concerning as it was 4 am. Otherwise good "
"Driver was very polite, on time and kept us informed every step of the way. will definitely be using again and have already booked the next trip. This is for business use Thank you"
"ok"
"on time! super efficient"
"simple booking process and arrived on time. "
"Prompt service"
"Taxi arrived on time and the driver was friendly. "
"My flight was already late, hende the delay is acceptable. There was a bit of miscommunication, yet the overall experience was positive."
"Thanks greatnjounrye "
"Driver arrived on time, with regular updates received by phone and WhatsApp. Clean and very comfortable hybrid car. Great service!"
"Will use this service again."
"car was 20 minutes late and I had hospital appointment which was very distressing as i am unable to walk fast and use walking stick as an aid"
"Excellent "
" Thanks"
"On time and very nice trip."
"5 stars rating from start to finish "
"Everything was perfect!"
"They weren’t aware of booking, I had to call and remind them"
"Very good."
"everything was great"
"Everything ok :)"
"Had to call to locate leading to several messages "
"Smooth process from booking to drop off. Thank you!"
"Driver was well on time and drove me to the airport in a timely manner. "
"Driver was friendly"
"The journey was just fine."
"It was because everything was early on my side and I didn't call that he didn't come inside. "
"easy to book, driver was on time and helpful."
"Excellent service, and it is great to be able to track the return journey. Clean car and the friendly driver helped my elderly mother with her bag on the return journey. I will definitely use them again. "
"Excellent "
"Excellent service - quiet, respectful drivers who arrive punctually. Wouldn't hesitate to recommend. I have always tipped in person"
"Driver was 15 minutes early ! Didn’t get one mini bus ! Two separate cars at different times ! I paid over £40 for a journey that would have cost £5 for each car if I’d rang on the day! Shocking and disgusting ! This was on the way to get married hence wanting one car and happy to pay the stupid price ! But didn’t get the service I paid for instead got two rubbish looking cars and was rushed out my house on my wedding day because they wanted to be early and get off to another job ! "
"Driver was 15 minutes early ! Didn’t get one mini bus ! Two separate cars at different times ! I paid over £40 for a journey that would have cost £5 for each car if I’d rang on the day! Shocking and disgusting ! This was on the way to get married hence wanting one car and happy to pay the stupid price ! But didn’t get the service I paid for instead got two rubbish looking cars and was rushed out my house on my wedding day because they wanted to be early and get off to another job ! "
"On time and all good. Would use again "
"Excellent service and super prompt. Arrived on time and at destination too."
"Good service gave driver a tip already "
"nothing, all great as ever, always a great service. "
"Awesome service"
"My driver was not at the airport when I landed but he arrived about 15 min later"
"It is disappointing that there are no policies in place for cancelling the taxi due to cancelled flights. I wasted my money with you and needless to say will never be using your services again. "
"Very good."
"Excellent service would use again."
"."
"The driver had a very bad attitude, he complained the whole time about having to travel to London for 2 drop offs. He also put the address in wrong, so the first drop off took about 30 mins longer than it should have. "
"He is a good person."
"Very good. "
"Professional service "
"Very happy with service provided by Taxicode; punctual, experinced driver, vehicle as requested at the best price found on tbe market."
"The driver was early for a 4 am pickup. Very pleased with the service. Thank you."
"My driver arrived over 20 minutes early which stressed me out a bit. Also, the journey did not take as long as expected but due to pre-booking, I fear that I may have been slightly overcharged. However, the journey itself was great. I had no problems whatsoever after that."
"Perfect! Thank you! "
"all good"
"Top"
"Our flight was delayed by 30mins, but the taxi had still not arrived when we going through customs, I called the number and they could not provide me with the Reg number. The app also does not work at all."
"Very positive experience."
"The late arrival was due to problems at airport immigration. When called cab responded really quickly"
"great "
"Flight was early therefore I had left the terminal and met the driver in the car park "
"Fantastic taxi service provided. Lovely friendly driver who arrived on time and got us to our destination with no problems Many thanks "
"Great service!"
"Driver was early and friendly "
"Exactly as expected. Easy and efficient! "
"Great service. Kept well informed. Definitely use again....."
"Ν/Α"
"Driver is there on time and was very nice. The drive to the airport was smooth. "
"He was friendly and punctual. Good experience."
"The confirmation never arrived of the driver coming and the vehicle did not arrive. I got a message asking me today wether i need the service. There must have been a miscommunication somewhere. This is not a reflection on the driver. I used Bolt instead"
"4"
"Amazing driver - on time, courteous, assisted with luggage and extremely good driver (I can be travel sick in passenger seat so extremely important) - would definitely use again!"
"Driver was excessively on time (30 mins earlier) but fine. Considering that I needed to go to the airport in Luton that wasn't a huge issue. Great service."
"What went wrong with the meet and greet is that nobody turned up. After waiting a considerable time, I phoned the company - Go Cars - who then found a taxi which took another 10 minutes to arrive (although it was supposed to arrive in 3 minutes). ` For the return trip, the taxis was 7 minutes late, and the driver was unpleasant."
"Professional courteous and very pleasant driver. Exactly on time and safely to airport Thank you"
"The service was superb, the only service in the UK I was truly satisfied with. Cheers, Barak Gilat "
"nA"
"Great service, lovely driver and most importantly we made the flight 😊"
"All good"
"Excellent service "
"It wasn't a problem. He called to say he'd be a bit late"
"The driver was excellent, on time, courteous and professional. Thank you"
"Not nice when the driver doesn't turn up on time for a flight"
"Brilliant, lovley guy."
"All good as planned "
"All good"
"Ok"
"All went well. Thank you. "
"k"
"Great"
"Driver was a little early."
"good service"
"Smooth pleasant journey."
"All was good with journey, driver etc but booking system auto filled the wrong address from the postcode (which I entered correctly) and I couldn’t change it. I waited on the street to flag the driver down at pick up time so he wouldn’t go to the wrong address. Not his fault but an App issue. "
"Bit late"
"."
"On time and helpful"
"The service was good and I arrived at the airport on time "
"The driver was very nice and kind! "
"I ordered an executive Mercedes for 4:20am. The driver arrived 20 minutes late in a Prius. The car was dirty and smelled bad. Not at all what I expected from this booking. Very disappointed. "
"Go Taxis could not find my booking but sent a replacement which worked out ok. Still 30 mins late though."
"We had no idea where to meet the driver, he was late, however the driver was p9lite courteous and got us home late at night "
"The trip was relaxed and comfortable. "
"I will use this service again."
"Excellent "
"ALL GOOD YET AGAIN"
"i like getting a text and the tracker"
"Very professional and accomodating."
"It was great "
"Excellent "
"Driver was very pleasant Put cases in car ,opened doors for us"
"The booking was made in advance and no call has made to advise about the driver delay, the car arrived almost 50 minutes late. If I had not called and made different arrangements (need to use an Uber) I would have lost my flight. My card still being charged and no sign of my refund yet. "
"Great"
"We were asked to call when bagage was collected and then had to wait 20-25mins"
"👍"
"Great service. Will use again"
"Very happy with the service, drive was right on time and had us early for our flight. Thanks very much for your service."
"Our trip with Taxicode was excellent. The driver was on time. The car was very clean and comfortable. I will use this service again very soon and will recommend to all my friends. "
"Great service"
"For the first I had a really bad experience. My taxi driver was literally falling asleep whilst driving. Me and my family were forced to start chatting with him to keep him awake as he kept closing is eyes and the car alarm went off a few times as he was getting to close from the road walls/other cars. Please be mindful next time, and if you're working night shift make sure you rest during the day. "
"For the first I had a really bad experience. My taxi driver was literally falling asleep whilst driving. Me and my family were forced to start chatting with him to keep him awake as he kept closing is eyes and the car alarm went off a few times as he was getting to close from the road walls/other cars. Please be mindful next time, and if you're working night shift make sure you rest during the day. "
"Very good experience On time and helpful driver"
"Everything was good "
"Really pleased. May be driving slightly too fast at times - this is my only comment. On the motorway it felt too fast having in mind there was too much traffic and not much distance between cars"
"Fast and safe"
"Everything was perfect! On time, spacious car, and professional driver! "
"The driver said he did not have air conditioning but he did have air conditioning buttons in the car. It felt like he did not want to use it. His driving was not great. I do not think he was used to country roads."
"Amazing service and such a polite, friendly driver. Couldn’t fault the service 👍🏻😊"
"Upon booking, I received no fewer than 4 confirmation emails: I checked them all, and they all had the same price, with no mention of additional surcharges. On the way to the airport, I asked the driver whether the airport drop off charge of £5 was included in the quoted price, which he confirmed it was. When I was finally dropped off, I was told there would be an extra £5 added to the price quoted and agreed. Had he told me this earlier when I asked, I would have told me to drop me off elsewhere. I now have incorrect receipts. The lack of transparency is unprofessional and borderline dishonest."
"Perfect! Stress free!"
"n/a"
"There was a bit of confusion between me and the driver as to where we were meeting, as his english was broken. But we found each other in the end. "
"Great ride"
"I was also overcharged Please refund difference"
"I was also overcharged Please refund difference"
"Driver arrived in time. Booking was confirmed via phone call. Drive was pleasant. "
"All good"
"All went well. "
"Happy with journey overall"
"NA"
"Driver was reliable, car was not a great standard"
"Excellent"
"This was not a meet and greet service. It was an uber-like service calling a driver when we arrived. The reason for pre-booking someone to meet us was to avoid this. Our flight was delayed 45 minutes and we still ended up waiting over half an hour at the pickup spot, the original booking was for 1.20am and we weren't picked up until 2.30am. I would like to know what compensation you can offer as this service was completely missold. I have already raised a complaint ticket. The driver when he arrived was very good, I don't believe it was his fault as many drivers cancelled before him."
"The driver was very pleasant and provided great service. The vehicle was not mechanically sound and was smaller than expected. 3 people had to cram into the rear seat for a 90 minute drive. Was very uncomfortable. "
"Reliable service. I will book them again. My plane was delayed. Driver communicated with me and waited patiently in the airport hall. "
"Very impressed, professional, polite friendly driver"
"Very good"
"Driver was 40 minutes late. We booked at 21:45 pickup and they only arrived at 22h10. We did only get out of the airport at 22h10, but he was not in the terminal, no identification, no name board. We were phoning to try and find out where he was waiting for us. There was a huge traffic jam on the M1, added 90 minutes to the journey time, this could have been avoided if they had taken a different route from the airport. Roadworks had been in place for the whole evening, so it was a known factor. Driver was courteous, drove well and smoothly. Car was clean, comfortable and with the space we required for our luggage and passengers. A lot of the factors were outside his immediate control. Wife is taking train next week to/from airport next week as the journey is cheaper and quicker. We only used taxi as there was a strike on the day of our travel."
"VERY GOOD SERVICE"
"The driver didn't know where he was going. I had to get on my google maps to see where to exit on the Motorway. "
"I changed the pick up time with no problem at all ..good service "
"Very good service"
"Excellent "
"Excellent "
"Smooth experience, no problems. Found us an appropriately sized car when we booked a day before our journey, when a number of other places had no availability."
"Great service "
"The driver arrived a bit early which was good. He made every effort to find the quickest route "
"Drivers for both journeys were on time and communicated where they would pick up. Very good service"
"Thank you"
"Perfect airport transfer "
"The journey took approximately 35 minutes longer than the normal due to the driver not knowing the way to the airport.. The driver got a £10.00 tip. "
"The driver did not know where Hatfield park was!"
"Pleasant driver"
"Very good driver, arrived on time and was helpful"
"Very smooth, nice driver"
"Driver was great!!"
"Good driver, very helpful and on time. "
"Car was electric and driver turned up with a low battery. So we had to sit at recharge point instead of getting on with the journey."
"Car was electric and driver turned up with a low battery. So we had to sit at recharge point instead of getting on with the journey."
"Everything was great 👍 "
"There was no meet and greet despite keeping the company up to status on our flight. The car was dirty with broken air conditioning and broken vents. It was sweltering hot!!! The driver was inattentive and dangerous. He crossed the lane lines multiple times and we were honked at by other drivers. I reported this previously and received NO REPLY from your company. Deplorable service. "
"Good communication "
"Great service "
"Friendly and polite driver"
"I expected to be greeted in the arrivals terminal so a lot of panic and confusion where the taxi was,eventually we were told to go to pick up location which i wasnt aware of"
"Great service! Neat "
"Helpfull driver."
"Good service. already given a tip."
"Great customer service "
"Driver was early around 15 min very nice gentleman, inside car little bit hot for the weather but plesent ride "
"Good"
"All very good "
"Really good"
"The journey was OK. "
"All good as usual "
"Excellent service"
"Great experience"
"All good "
"It was all great! "
"N/a"
"Great "
"Great experience, on time and very professional "
"Simple, efficient, driver called me when he arrived "
"Drive met us at pick up area but we were expecting him inside the terminal. Husband struggles to walk and the pick up area was a surprisingly long way from the terminal building."
"There wasn’t a meet and greet BUT given the Luton airport don’t really allow drivers to park and leave their vehicles I’m not complaining about the service. Driver was on time so thumbs up "
"On time (earlier than expected) and a pleasant drive altogether "
"Excellent service, on time and comfortable. Would definitely use again!"
"Very good"
"The taxi driver went to Luton to pick me up instead of my home. No one called to let me know this it was only because I chased it SEVERAL times myself. They just kept saying the taxi was near by and did not attempt to send another nearer car. Eventually they did find another car and sent that but phone line operators were not helpful and quite rude. Will definitely not be using this company again! "
"The taxi driver went to Luton to pick me up instead of my home. No one called to let me know this it was only because I chased it SEVERAL times myself. They just kept saying the taxi was near by and did not attempt to send another nearer car. Eventually they did find another car and sent that but phone line operators were not helpful and quite rude. Will definitely not be using this company again! "
"all good as usual"
"Very surprised that the driver did not turn on the a/c with 28 degrees outside. And when I requested it, he was reluctant to do so because “ It is to heavy on the fuel”"
"Very nice driver easy to chat to.Helped with my suitcase both ways."
"Very good time keeping and clean cars, thanks"
"Great service, had to change the journey but got a full refund."
"Great thanks"
"Good trip."
"great!"
"Excellent "
"Really good and prompt service Great prices"
"You are the best!!"
"Really efficient service "
"Very efficient service "
"First part of the journey took longer than it should have done "
"N"
"All good"
"driver was really pleasant and we made good time to the airport."
"Helpful & professional drivers, couldn’t fault the service. Would definitely use again"
"Driver arrived even earlier, very fast journey. Thank you."
"Great service all round "
"All good"
"No hassle taxi ride - thank you "
"Great service, driver was very helpful and we felt very safe in his car "
"Very good!"
"Perfect transfer, driver very polite and talkative. Payed for by business."
"Everything was perfect, congratulations for driver "
"I was upgraded! The driver and car were beyond my expectations."
"Driver could not explain where the pick up location was. He arrived at 0950 for a 1000 pickup. I was bounced from one location to another until finally got in the taxi at 1038. His driving skills have a lot to be desire, he clipped curbs, stalled, aggressive acceleration and braking, driving too close to vehicles in front on motorway, erratic speed control and finally the AC didn’t work so had to have windows open, not what I would expect from a £145 service."
"Driver could not explain where the pick up location was. He arrived at 0950 for a 1000 pickup. I was bounced from one location to another until finally got in the taxi at 1038. His driving skills have a lot to be desire, he clipped curbs, stalled, aggressive acceleration and braking, driving too close to vehicles in front on motorway, erratic speed control and finally the AC didn’t work so had to have windows open, not what I would expect from a £145 service."
"Excellent service"
"This was an excellent service I am very happy."
"Really good service. First time using. Would book again. "
"Great service.. highly recommended "
"The communication over his mobil between I and the drive was very bad , I had never been in Luton airport and had no idea to where I should or could meet him ! It took at least three phone calls to just get an idea to where my wife and I should go … when we meet the driver he was kind and understanding "
"Professional and friendly driver. We had a very comfortable drive, and felt quite safe with his driving skills. Our experience was very positive for all aspects of the booking and drive- thank you!"
"Thank you for the good service. The driver was great, he also arrived before the time and offered us the option to go early. He was simpatic and we enjoyed going with him. I am sure we will use your services again. "
"Excellent "
"24 hours late thousands of pounds of damages missed vital humanitarian meeting in ukraine why did you hang up on me on Tuesday? Why didn't you call me to apologise? In the hands of lawyers, but I suggest you call me to offer an apology and compensation "
"On time and very polite "
"Great service!"
"Na"
"Good service."
"Excellent service and very polite and friendly driver. Highly recommend. "
"Thank you, great service "
"Good"
"Will use again "
"The service lets you track your driver through the app as they come to pick you up and during the trip. This was really nice as you have peace of mind before and during the journey. The driver even arrived early and waited for me. The vehicle was nice and I got to the airport on time."
"Brilliant service. Responsive to emails (I couldn’t call due to poor signal). Really accommodating of multiple flight delays and an hour and a half wait for luggage. Would definitely book through them again. "
"It emailed requesting an invoice/receipt and haven't heard back. "
"Brilliant, driver was there to meet me at the designated area, very clean taxi and pleasant driver. Price was good considering the distance and difficulty of the journey, I would recommend this company."
"Very good "
"Very helpful driver (he’d been given wrong info (4 passengers when in fact we were 5). Generally though your organisation v good"
"Arrived early, giving plenty of time. "
"Very good service"
"I called to advise train on time as planned and taxi was confirmed. Received message on arrival to confirm where taxi was and the registration and make of the car to look out for and another to say driver had arrived.. Great communication. "
"Driver arrived early as our flight was one hour early! "
"Great reliable company with good customer service."
"None"
"Early driver, friendly and courteous. Great price too, very happy thank you"
"The driver was on time, and he was pleasant, polite and careful. "
"I was out a little earlier than expected. I downvoted the driver because he called the head office to complain about me while I was in the car. He also missed turns and got lost meaning instead of dropping me off at the door he dropped me off across the street."
"He just struggled to find the right part of the road. To be fair it can be confusing."
"Everything was perfect "
"Traffic"
"Excellent "
"The driver was very accurate, professional and helped us with luggage. I am very satisfied with the service. "
"Excellent service every time."
"Great driver, easy journey. "
"Great "
"I thought that the service was really excellent and our driver Abid was great and helpful. I already gave him a generous tip"
"Very good"
"On the Hottest day of the year having a car with functioning air conditioning would have been a great additional. "
"On the Hottest day of the year having a car with functioning air conditioning would have been a great additional. "
"Absolutely brilliant service Arrived on time really helpful and friendly Would recommend to anyone and will definitely use again "
"Driver was a little late but not his fault. He was very polite"
"Lovely and helpful driver. Great service "
"Very prompt service"
"I was told to meet the driver outside in Zone D of the car park. This is fairly routine with airport pick ups despite being quoted and paying for meet and greet."
"The driver gave a very negative response to my delay getting through the gate - giving the impression he did not want to wait with no no comments. NOT WHAT YOU WANT TO BR GREETED WITH AFTER A FLIGHT - in comparison the out going driver was postive and early !!"
"The service was excellent from booking stage where we were even called to confirm a missing detail, punctuality and a carteous driver. "
"Very good hope to use again "
"Driver anticipated travel delays and called to suggest leave earlier. Great service!!!"
"Excellent driver!!"
"Happy customer "
"Thanks "
"The typ of vehicle was for us not important. The driver was already there 15 minutes before time."
"Very friendly and helpful drivers. Even though my flight was 3 hours delayed, they were there to collect me at 2.30am at the airport. "
"Our driver was professional and on time. We've always had good experiences with Taxicode in sourcing Taxi services. Thank you!"
"I just want to say thanks a million. This made our experience so enjoyable and so much easier. A special thanks to our driver Asif. He was beyond helpful, so nice."
"We were informed about meeting point inside airport, but driver waited outside- it took us 3 calls to find the car. When arrived to Stansted, driver claimed, that our order does not include entry into drop off zone and asked to pay 7 eur!!! Driver was not helping with luggage. I dropped you 2 emails, still did not receive my invoice for the service"
"Excellent. "
"All good. Car booked on behalf of my daughter and new son-on-law. Thanks. "
"Great service, fair price, good communication."
"Excellent service"
"Everything went well"
"The cab arrived 1/2 hour early which was great. The interior was dirty - not so great The cab smelt of cigarette smoke even though there was a sign saying no smoking. Travelling at 90 mph on the M1 not my idea of fun."
"Really great, in all ways. Would definitely use again!"
"My plane trip was delayed and pushed back all evening right up until the moment we took off, so driver couldn't possibly know my arrival time and so meet me inside the airport. But despite the chaos surrounding my arrival time driver met me (at my request) at the drop off/pick up area within 10 minutes of the call. The drive was fast (though not dangerously fast), which was a great relief to me as I was desperate to just get home, as it was already 3 AM at that point. I would leave a tip but can't be certain it would even be payed to the driver (has happened before)."
"All Good"
"Very friendly driver. Carried my bags and was super nice. "
"Very good service and friendly drivers"
"None"
"Left stranded at the airport. Number given to contact driver was unresponsive. Number of company providing driver was unresponsive."
"The driver was 30 mins late and just gave an excuse instead of apologising. Before this I got a phone call saying he was 5 mins away then he took another 25. Not acceptable for £88 and for a night cab. The journey however was quick once I got in the cab. "
"Really amazing service, driver was super punctual and a lovely oerson. Due to the vehicle being a Van it wasn’t so easy to talk but we really have no complaints, thank you for a five star service that was the perfect start to our holiday "
"Very pleasant experience."
"Thank you "
" Ok"
"."
"Larger vehicle than planned, which worked out well for us. The driver was polite and helped in loading and unloading the luggage. "
"Excellent communication with office, even 2 hrs delay. We received call as soon we passed passport control"
"X"
"Driver was very early which suited us fine as we wanted to be early at the airport. "
"nice drivers clean cars"
"Excellent service and a happy driver at 3.30am Really pleased would recommend to others "
"Was not met in the airport but the pickup area "
"M"
"What I really need is an invoice to my email. How do I get one??"
"Communication was great throughout. Driver was friendly and helpful and even wheeled my case back. We tipped directly so will not leave a tip as per below"
"Driver was on time and was very kind and professional during the journey. Car was a bit old and didn't had the AC on so it was quite hot at times. We arrived on time."
"No meet&greet service provided inside the airport terminal."
"No meet&greet service provided inside the airport terminal."
"Called after 10 mins of waiting to ask where my driver was, they said there were none available, despite my booking being confirmed and paid for. Judging by the tone of the operator's voice, I feel like if I hadn't called, I've been forgotten about entirely. I'd already set my destination for the airport so they knew timing was important. Further 8 mins later, taxi arrived, obviously the driver was in such a rush that they journey wasn't comfortable at all."
"Efficient transfer"
"Very kind Very hospitable Very patient. "
"Great service and great chatting, would use again"
"Very smooth experience"
"Excellent service."
"👍"
"The pick up was for about 3am was worried the driver would either be late or forget about me but he was perfectly on time. I'm happy with service"
"Happy with the service but think it was too expensive for a 5 mile journey. £35.50. My friends who were picked up at the same time as us were travelling to Berkhamsted - circa 20 miles away were charged £40."
"The flight "
"all good"
"Excellent, smooth, hassle free service & driver was friendly & sociable. "
"I have done multiple trips via TaxiCode but this was the first time that a driver did not get out of his car to help us loading up the luggage in the back. He was late, a rainy night and he did not have that courtesy. "
"My driver was excellent- very nice chap and very professional."
"Good service"
"Confusing meeting instructions as first we were told the driver will meet us inside near Costa coffee then we waited for 10 minutes and got a call to go outside and meet driver at the pick up zone. "
"excellent, chap was splendid"
"Good, early morning pick up with no issues."
"Wonderful "
"Our driver was a very polite and friendly man We were pleased with the service thank you"
"Driver wasnt there when we landed and came through Arrivals at 11:30, we called him and he said he was 20 miles away. we kept in touch over the next 30 mins when he said to wait outside at the collection point. We called again at midnight but he had been told by police to divert because of a roadblock (totally understandable and unavoidable for him) and said it would be another 20 mins. We had a 4 year old tired child with us so i decided we had to cancel at this point, and got a taxi from inside the airport. The company called at midnight to insist that he arrived in good time and the road block was the problem, but this isnt true and i have phone records to prove timing The company otherwise seemed very professional and helpful during the booking process"
"The taxi service was very good and on time. "
"x"
"Great service. Driver was safe and good to get me to the airport on time."
"Gave 2nd driver a tip (euros) but didn’t have any cash for 1st driver"
"I had a flight to catch and a car was not even on the way when I called because it was already late. Then that car cancelled before another one was freshly dispatched - making it even later. The operator said it was because there were no drivers due to it being Friday prayer time, however, why accept my booking and take my money if they could not deliver the service? The situation made me really stressed. Very bad service. Ps: apologies: I left this review for the wrong trip originally"
"I had a flight to catch and a car was not even on the way when I called because it was already late. Then that car cancelled before another one was freshly dispatched - making it even later. The operator said it was because there were no drivers due to it being Friday prayer time, however, why accept my booking and take my money if they could not deliver the service? The situation made me really stressed. Very bad service. Ps: apologies: I left this review for the wrong trip originally"
"Driver arrived on time. He was helpful & friendly. Can’t ask for more than that. Thanks."
"I had a flight to catch and a car was not even on the way when I called because it was already late. Then that car cancelled before another one was freshly dispatched - making it even later. The operator said it was because there were no drivers due to it being Friday prayer time, however, why accept my booking and take my money if they could not deliver the service? The situation made me really stressed. Very bad service."
"Prompt and courteous and very good value airport transfer service "
"We were charged 25£ more at the end of the ride. The explanation is that we had to many bags. First, there is no explanation about the bags. Second, we were two adults and one baby. We had 2 20kg bags and 2 check in bags, which is certainly not more than normal."
"We were charged 25£ more at the end of the ride. The explanation is that we had to many bags. First, there is no explanation about the bags. Second, we were two adults and one baby. We had 2 20kg bags and 2 check in bags, which is certainly not more than normal."
"The drivers, vehicles and journeys were all absolutely bang on, couldn’t fault the service. The service from Taxicode however, was poor. The functionality of their app is terrible and meant I selected a pick up time incorrectly. I phoned them to make an amendment within minutes of the booking and they tried to charge me an extra £10 to make the change. After calling their bluff and saying it would be cheaper for me to cancel the taxi, pay their cancellation fee and then rebook, they put me on hold and refused to pick the phone back up. Tried to phone again numerous times but they ignored my calls. I arranged the change of time directly with the taxi firm they gave the job to, Go Cars of Luton, completely free of charge, they were brilliant. "
"Very easy to book and good prompt service."
"Asked for more money for bags on an airport pick up... One medium and small bag each... All fitted in the boot no problem... Also taxi would not dispatch till we got though luggage so had to wait on airport exit. "
"Asked for more money for bags on an airport pick up... One medium and small bag each... All fitted in the boot no problem... Also taxi would not dispatch till we got though luggage so had to wait on airport exit. "
"Happy with the trip"
"🤩"
"Fantastic service including being very flexible with our flight back as the first one was cancelled and the second one was delayed by 2 hours, but even at 2:00am the driver was there, polite and courteous. Would definitely use GoCars again - they were great"
"Unprofessional manner from the driver & the lady at the call desk. Our plane was delayed & yet we were asked to pay a delay charge. I wasn’t happy as the driver was supposed to be meeting us at the terminal as we booked the ‘Meet & Greet’. I asked for that as I was travelling with an elderly & disabled relatives. The attitude of the lady on the call centre was not good & after a lengthy flight I wasn’t in the mood to have an argument about whether I’d booked the service correctly. Sufficed to say I won’t be using this service again. "
"Very happy thanks"
"-"
"Excellent.. no problems"
"Tip already given"
"Driver later by 20min"
"Good service"
"I replied to an email to cancel my journey as my flight was cancelled, I also called your company and left a voicemail to confirm cancellation of my journey. I then emailed again to ask for a refund and was told I could only do this by cancelling the journey online even though it was 2 days after. The last thing I needed after being stuck at an airport for 2 days was to worry about my £150 refund but that is exactly what happened. "
"I replied to an email to cancel my journey as my flight was cancelled, I also called your company and left a voicemail to confirm cancellation of my journey. I then emailed again to ask for a refund and was told I could only do this by cancelling the journey online even though it was 2 days after. The last thing I needed after being stuck at an airport for 2 days was to worry about my £150 refund but that is exactly what happened. "
"I was completely satisfied with the trip"
"On time, friendly and efficient "
"Thanks!"
"Trustworthy. A grown up, responsible driver. Excellent!"
"All was fine. Thank you. "
"very good"
"I did not actually get to use this taxi even though I have paid for it. Due to parking restrictions, Taxi Driver had to park on a main road nowhere near the Knebworth concert and he drove off before I was able to locate him, as we were in a huge crowd leaving concert. This resulted in leaving my 15 year old daughter and myself stranded in the cold and rain for 3 hours (till 2.30am) until we eventually got another taxi from another company at 3 times the price as I had no other options. No Cars have so far refused to reimburse this journey even though it didn’t happen and I was left hugely out of pocket - paying £159 in total for a 19 mile trip - absolutely disgraceful "
"He never arrived. Please process a full refund. "
"He never arrived. Please process a full refund. "
"Excellent driver in difficult road conditions. Very polite "
"I cancelled the taxi and confirmed no taxi would show up . I have requested a refund MULTIPLE times but seems an impossible task!!! Really bad service"
"I cancelled the taxi and confirmed no taxi would show up . I have requested a refund MULTIPLE times but seems an impossible task!!! Really bad service"
"Driver didn’t show"
"Went to wrong pick up location and then was two hours late! Also both trips, came to £49 yet you charged me £75. Why was this?? "
"Went to wrong pick up location and then was two hours late! Also both trips, came to £49 yet you charged me £75. Why was this?? "
"On time&pleasant"
"On time👍🏻"
"Driver was very nice and careful, confirmed more than once if in the desired delivery location . Very very good."
"Punctual,easy to book."
"Our flights home had been cancelled, we were put up in a hotel for the night miles away from the airport, the hotel were not very helpful in helping us organise an early morning return taxi, i went online and organised myself via taxicode which was easy to do, communication was good, could pre pay easily, our driver was lovely and very helpful. Thank you. "
"Our flights home had been cancelled, we were put up in a hotel for the night miles away from the airport, the hotel were not very helpful in helping us organise an early morning return taxi, i went online and organised myself via taxicode which was easy to do, communication was good, could pre pay easily, our driver was lovely and very helpful. Thank you. "
"Our flights home had been cancelled, we were put up in a hotel for the night miles away from the airport, the hotel were not very helpful in helping us organise an early morning return taxi, i went online and organised myself via taxicode which was easy to do, communication was good, could pre pay easily, our driver was lovely and very helpful. Thank you. "
"Excellent Service Very much appreciated "
"The driver was on time, polite and delivered us to Luton airport in good time. However we didn't feel completely comfortable in the tired 374,000 mile Prius with the engine warning light on!"
"We notified Go Cars on their app that our flight was 45mins delayed. We had no response. When we arrived at the airport, the car was showing on the tracker app that it was still 36mins away from the airport - that in itself was disappointing after a long journey. I contacted the company directly and was told the driver was 10mins away (the app showed 23mins). I asked for directions where we were to be met - they didn't know. The driver then called another 10mins later to say he was nearly there but the app clearly showed him going to and fro the same stretch of road outside the airport. I asked where he was meeting us - he couldn't tell me, kept asking where we were then he hung up. We waited over an hour from the flight arrival and ended up having to pay another taxi company to get us home. I want compensation for this journey and appalling service."
"all went like clockwork"
"Easy to find online, excellent website and service thank you "
"Punctual and friendly- would recommend "
"Really great experience - would recommend "
"The taxi was 30 minutes early, which was not a problem as he was happy to wait if necessary to begin the journey at the stipulated time. "
"Very efficient "
"Really great service, communication and ease of booking 10/10"
"Great service .recomend"
"Was everything good "
"."
"On time and v efficient service."
"On time, and driver was very helpful. Thank you"
"I had a booking at 15:00 I called the office at 14:45 to check that everything is ok he said yes he will be there in 15min max 20min. Driver came at 15:45 I was late for my flight. Driver called the control centre cause he said that they called him to come at 15:15 cause they forgot us.. DISASTER NEVER AGAIN!!! "
"Very pleased with the service given. Driver was very early but this wasn't a problem. Quiet, respectful driver. Would recommend. "
"Good journey"
"All good!"
"Early start… all on time"
"Top service "
"Driver cancelled our trip as there was a delay, he was so rude on the phone. "
"Great service"
"Very happy thank you "
"Amazing experience , polite taxi driver , can t recommend him enough !"
"Spot on 👍"
"Picked on time and arrived at my destination early, great service for the price!"
"everything was great."
"It was an outstanding experience. A comfortable car and a polite and very kind driver "
"Excellent service. Pickup on time. Lovely cars and very clean. Drivers very friendly and polite. Will definitely be using this company again. "
"Excellent, polite, ciurteous, safe"
"There was a ridiculous amount of confusion about whether I had a first drop off or not, which clearly showed on my receipt there was. I had to contact the company myself to get that resolved. But then I was told I going to be charged extra for my second stop.. even though I had paid extra given it was a double drop off. The driver did not meet us at the terminal, he was late and made us meet up him at the pick up. Very stressful"
"There was a ridiculous amount of confusion about whether I had a first drop off or not, which clearly showed on my receipt there was. I had to contact the company myself to get that resolved. But then I was told I going to be charged extra for my second stop.. even though I had paid extra given it was a double drop off. "
"TAXICODE GAVE ME WRONG DETAILS OF THE TAXI COMPANY. ALSO, MY DRIVER ARRIVED VERY LATE. When I arrived on time, a driver was not there, so I called the wrong taxi company TAXICODE gave me. They were also rude and told me that I didn’t book meet & greet ride, so their driver was waiting for me at pick up point outside. They told me without checking if they have my booking. I was sure I booked meet & greet but I walked to the pick up point because I just wanted to go home as soon as possible. When I got to the pick up point, off course their driver was not there and a driver called me from different taxi company and told me that he was on a way, he would meet me at meeting point by arrival exit. I was so confused!! Anyway, I told him to pick me up from the pick up point I was standing but the driver arrived more than 20 min late. I was so exhausted after a long day because it happened after midnight. That was really bad finish of my holiday😭 As it was the worst experience which caused huge physical & mental exhaustion, I would like to have the partial refund! I hope TAXICODE will not ignore my case and give me a good response. "
"TAXICODE GAVE ME WRONG DETAILS OF THE TAXI COMPANY. ALSO, MY DRIVER ARRIVED VERY LATE. When I arrived on time, a driver was not there, so I called the wrong taxi company TAXICODE gave me. They were also rude and told me that I didn’t book meet & greet ride, so their driver was waiting for me at pick up point outside. They told me without checking if they have my booking. I was sure I booked meet & greet but I walked to the pick up point because I just wanted to go home as soon as possible. When I got to the pick up point, off course their driver was not there and a driver called me from different taxi company and told me that he was on a way, he would meet me at meeting point by arrival exit. I was so confused!! Anyway, I told him to pick me up from the pick up point I was standing but the driver arrived more than 20 min late. I was so exhausted after a long day because it happened after midnight. That was really bad finish of my holiday😭 As it was the worst experience which caused huge physical & mental exhaustion, I would like to have the partial refund! I hope TAXICODE will not ignore my case and give me a good response. "
"Excellent service."
"Excellent service "
"Was lovely. Easy with no fuss"
"On the email it said we had meet and greet so would be met at arrivals. When no one was there I had to borrow someone’s phone in the terminal as I don’t have a UK phone. The lady on the phone said we needed to walk to the pick up area past the taxi rank to meet the driver. When we got there I had to borrow another phone and call again as still no driver and I had no idea what zone we were supposed to meet at or what car to look out for. Only after asking now did I know what car to wait for and where. The driver then took another 30mins to arrive so was almost 40mins late and I had a very tired child with me. The driver then arrived at a different pick up zone to what we were told. "
"Very good service"
"Everything was good! The driver was on time nd really professional!"
"Top"
"Road closures made pick up difficult but the driver was excellent and continually searched for us for almost an hour to ensure we returned home okay. Excellent service considering the circumstances out of drivers control "
"Great service thank you"
"Driver was 25min late."
"It was very nice driver. "
"Excellent "
"Good journey "
"Driver was patient and friendly"
"Great driver, fast and easy journey"
"We were meant to have a meet & greet but there was nobody waiting for us. When I contacted the taxi service they told me the driver was pulling into the airport now. 15 minute's later we are still waiting. When I finally got through to the driver he had only just been dispatched! Wished we had not waited and jumped into a taxi at the airport rank. This was the last thing we needed when you arrive at the airport late at night. "
"The driver was professional and he was on time I recommend them 100%"
"Friendly and helpful"
"all good"
"Good service "
"Pleasant drive. Early in the morning so little traffic"
"Excellent "
"Na"
"We had a great experience. The driver was on time, and very helpful. I will be recommending Go Cars and using them again."
"Dropped off at the mid term car park with NO buses running. Driver said I had booked the hire that way!! Won’t be using your company again."
"Great service "
"Our driver was on time and polite"
"."
"The driver was a professional "
"Great service"
"Easy and excellent experience"
"All as expected"
"Very prompt service "
"Amazing service"
"the first journey amazing second journey driver was late "
"Go Cars are the go to taxi firm"
"I've used your services several times and we are very satisfied."
"Hello, My name is Chen Shapira and I used your services today to go from the President Hotel to Luton airport. Our driver came in a grey Toyota registration number RA65 YMT. I would like to let you know that we received a terrible attitude from the driver. Our reservation was for 09:15 am. The driver arrived at 08:50 and called us every 3 minutes, complaining and shouting at us that he has to wait for us, even though he came early. When we met him he shouted at us again in the street. We carried one large suitcase and the driver never bothered to get out of the car and help us put the suitcase in the boot. I've put the suitcase myself and the driver shouted at me again (!) that I am damaging his car (which was absolutely not true!!!). Let me emphasize again that he didn't bother to help us with the suitcase. This is the most appalling and humiliating service I've ever encountered in London. Please advise. Best regards, Chen."
"Good driver. "
"I can’t thank enough to the gentleman that picked me and my kids from Stansted. He helped me so much! "
"Good experience overall. "
"Quick and on time, main thing. "
"ok"
"Exactly as expected thanks!"
"All perfect 👍🏻"
"Adequate service, would book again."
"Excellent. Very grateful to get good value at such short notice."
"punctual and fast"
"The journey was ok. The driver was 10 minutes late and he didn't even apologised. I think it is unacceptable given the fact that last time (I was with a friend) I was charged for being late (I needed to go to the toilet to change baby's diaper). "
"The journey was ok. The driver was 10 minutes late and he didn't even apologised. I think it is unacceptable given the fact that last time (I was with a friend) I was charged for being late (I needed to go to the toilet to change baby's diaper). "
"Great service - thanks"
"Excellent service. Will use again and recommend."
"I was not clear where I had to meet the taxi and had to wait for the driver to be sent out from the local depot. The driver came out as soon as he could and was very helpful and courteous. I have already dealt with the driver's tip"
"In time, good service, good driver "
"Driver arrived very early which meant there was no worry about them getting there on time! They waited patiently outside, and I was ready 10 minutes before the scheduled pick up time but he was able to leave then - which was great. We made great time to the airport and the quoted estimate of transit time was accurate. "
"On time Pleasant driver and got us to Luton station very promptly "
"Driver was very friendly. Happy with the service"
"Excellent service "
"Are you kidding me - requesting feedback for a service that wasn’t provided yet charged me £101 because your made up T&Cs say you can…."
"The journey was a bit abrupt, having to seat facing backwards for an hour and a half made me sick. The inside of the doors of the Citroen cab were covered in old wood pieces with all the borders damaged. Too many occassions in which braking was sudden. Driver was nice and helpful with luggage though."
"He got a 20£ tip in his hand , but had wrong destination in sat nav "
"Very satisfied with the service"
"On time and friendly, I will be using in the future. Thank you "
"The driver patiently waited for us"
"Thanks"
"Friendly driver. On time. "
"Great service"
"Very reliable and excellent service!"
"The driver was really friendly, on time and we had a smooth ride as well. Thank you"
"The overall experience was good. The taxi arrived on time and took me to the airport without any problems."
"Very efficient and easy to book"
"I would like to get a refund The driver did not arrive I got a call an hour late to wait another Time till the office will find a driver We told the office to cancel the trip and took another taxi . I come to London often using this trip concept first time with you It was unacceptable Please refund !!!!!!!!!!!!"
"Prius was sent and not a passat. Driver had blatantly been smoking and the entire cab stank of stale cigarette smoke and left. Factor in him coughing excessively and not wearing a mask made for a very unpleasant journey."
"the driver never came.. i called the office on time, was told that he is on his way. after 15 more minutes was happy to find another taxi otherwise would have missed our flight! awful horrible service!!! unacceptable!"
"The driver arrived on time and was polite and courteous. He assisted to arrange the luggage in the boot. Thank you"
"The only complication was communication from Taxicode to the Taxi frm to the drivers... 1. My phone number was from Ireland so +353 code needed ;for driver to contact me (which caused a delay at airport but not his fault) 2. The address given to the driver was incorrect by one number on the postcode (which I corrected on the inbound journey in the car and then phoned and corrected on the system before outbound return journey). Otherwise the drivers were excellent, and we shared good conversations. They were helpful and courteous. I already gave them a tip. "
"Excellent service"
"fine. what a taxi should do. "
"He did arrive a bit too early, but we were ready. Other than that it was a good journey. "
"great service! "
"Excellent service from start to finish "
"Everything was great"
"Hi My driver was late than 30 min, I couldn't wait for him as I didn't want to miss my flight. So I had to book other car and pay for it. Taxicode never give any refund. Will NEVER use your company again and I don't recommend to any one "
"Hi My driver was late than 30 min, I couldn't wait for him as I didn't want to miss my flight. So I had to book other car and pay for it. Taxicode never give any refund. Will NEVER use your company again and I don't recommend to any one "
"Driver was ahead of schedule. "
"I was little disappointed as the driver decided to drop me in some hotel parking not at departures point in the airport."
"Great experience - app is well worth getting to keep you up to date on where your car is - really friendly driver!"
"Great driver"
"Nothing "
"Everything went as planned and i am very satisfied with your service. I would recommend Taxicode for their amazing service, easy booking and excellent price offer."
"Excellent service as usual"
"Great, the textbook confirm the driver was on the way was very reassuring."
"Very efficient and stress free way to get to the airport. The driver was polite. The taxi arrived ahead of time . "
"Excellent service!"
"Pleasant and punctual "
"Arrived in good time, and was pleasnt. When leaving our drive he drove over a neighbours plant pot and smashed it. The journey was good but rather slow but we arrived in time. Good service overall. Thank you "
"The only comment would be to say in advance exactly where to meet at airports. Driver very good and tipped already."
"The driver reversed on the M1 as he missed a turn off Car was too small for two suitcases But got us home in good time "
"He was late and played loud music "
"The car was not a 4x4 and we had lots of luggage. So it was a squeeze and not what we had paid for. I received a call from the office asking where we were. Given we were getting off a flight that had been slightly delayed, the taxi company should be used to this and aware of it. It took the taxi driver a while to locate us even though we were waiting where we had been told to do so by the office. "
"The car was not a 4x4 and we had lots of luggage. So it was a squeeze and not what we had paid for. I received a call from the office asking where we were. Given we were getting off a flight that had been slightly delayed, the taxi company should be used to this and aware of it. It took the taxi driver a while to locate us even though we were waiting where we had been told to do so by the office. "
"Driver was a little erratic"
"On time good driver "
"Easy and relaxed"
"Great service. Came on time and easy to book online. Also less expensive than other local companies. From a safety aspect I appreciate the messaging of the taxi’s registration number as I was noted of their arrival. "
"Excellent. He arrived ten minutes early which was perfect for me. Pleasant and helpful. And I gave him a cash tip."
"no issues easy journey thanks"
"Just wish I had been able to understand the driver, as communication was really difficult as I had also booked ( and cancelled )another company. I wanted assurance that this was the trip that I had paid for through yourselves. It was very difficult. Otherwise all good "
"Driver was on time, very cordial..we hadn’t any problem with confort travel. Professional "
"all was good but I did have to wait a bit"
"On time and really nice driver"
"I told you in the booking I was autistic. So even a few minutes late creates a lot of stress and anxiety for me, particularly when I'm going to a station to catch a train. I also asked for no conversation due to my autism but the driver thought I was going to Mk Station instead of Bletchley. He'd never heard of my destination and then asked me if I knew the way. I expect a driver to turn up with Google maps programmed and ready to go. It's not much but it's simple because I don't expect to navigate for a driver. I can't anyway! "
"I told you in the booking I was autistic. So even a few minutes late creates a lot of stress and anxiety for me, particularly when I'm going to a station to catch a train. I also asked for no conversation due to my autism but the driver thought I was going to Mk Station instead of Bletchley. He'd never heard of my destination and then asked me if I knew the way. I expect a driver to turn up with Google maps programmed and ready to go. It's not much but it's simple because I don't expect to navigate for a driver. I can't anyway! "
"The driver crashed twice into a bollard and a barrier at the airport car park, reckless driving on the motorway, and unfortunately we broke down because the gear stick was broken. I was frustrated because the car clearly had problems on the way to picking me up, however the driver ignored this and felt it was still safe to collect a passenger anyway, putting my life at risk. Not good at all. I'd be happy to share more of the story if anyone would like to give me a call. The driver was rude and gave me no reassurance when he crashed or broke down, all in all, it was terrible and I won't be using go cars ever again. "
"Great journey."
"The driver crashed twice into a bollard and a barrier at the airport car park, reckless driving on the motorway, and unfortunately we broke down because the gear stick was broken. I was frustrated because the car clearly had problems on the way to picking me up, however the driver ignored this and felt it was still safe to collect a passenger anyway, putting my life at risk. Not good at all. I'd be happy to share more of the story if anyone would like to give me a call. The driver was rude and gave me no reassurance when he crashed or broke down, all in all, it was terrible and I won't be using go cars ever again. "
"The journey was good, if a little winding on country lanes but it was fast efficient and missed all the traffic during rush hour with a sneaky back route"
"Good service, on time "
"The driver arrived early, was pleasant, professional and friendly "
"Was the best way to get to Luton Airport at a very early hour"
"Great Service"
"Great service, on time and very nice person "
"Driver had the music on loud it was only 6.30 am so a bit annoying and didn’t say a word from the beginning til the end no hello or goodbye seemed nonchalant "
"Thank you."
"Great service. The driver was about 25 mins early but he made it clear that we was happy to wait for us until the arranged time. He helped with our bags and made sure we were happy with the place he was dropping us off "
"Driver did not provide any details prior the journey. The first call or any contact that I received from him was five minutes before the booking time. He refused to help with the luggage even though I had two little kids on my hands. At the end of the journey he asked to give him extra cash for the journey pretending that the company told him to collect cash from me on top of the payment by card on the app. "
"Excellent service "
"Great!"
"Driver was on time, very courteous and go me to the airport in good time."
"driver was on his phone while driving"
"driver was on his phone while driving"
"Very efficient service and friendly thoughtful driver"
"Horrible service. No apology for arriving 40 minutes late. Calling asking to meet in a completely different place than booked (meet and greet service). Had I known there would be so much lateness and back and forth regarding the pick-up, I'd have booked an uber. What is the point of a meet & greet service if you're not there to pick up on time and make it extremely difficult by trying to change the pick-up point only to make things harder? Useless. Never using this service every again."
"amazing service, will be using again! "
"Friendly driver and good driving "
"Confusing messages, first vehicle drove away without picking us up, did not monitor flight arrivals as promised, bags banged around in back of car & were noisy throughout the journey."
"Excellent service"
"😀"
"We had to wait lon for golf clubs .l agreed to phone him and meet at a airport pickup/drop off area. Gave £5 tip. "
"Everything was good. Thank you! "
"my flight got cancelled' i have sent u an email' try to call u but no respond what so ever. shocking"
"The driver was really friendly and also showed me the direction I needed to go once he dropped me off which was really helpful. "
"Everything was great "
"."
"-"
"Very efficient, easy to book and good communication "
"Driver was 25 minutes late. Did not apologise and just blamed the traffic which appeared to be fine. "
"Driver was early but happy to wait whilst we got ready, no problems with the journey"
"It was a perfect journey, the driver was a kind and pleasant person, the car was really comfortable"
"It meets my expectations."
"Driver was late no apology. Couldn’t explain which direction he should go. Changed lanes erratically and would be surprised if he could actually pass his test"
"Very efficient. Driver arrived on time and we made it to the airport as planned without any hassle."
"The driver was Very efficient and punctual. We had a problem free and a pleasant journey and I would recommend him to all. "
"Really comfortable ride with helpful driver"
"Great, thanks"
"Great"
"On time and comfortable ride ."
"The driver was on time, however he seemed a bit frustrated that I had missed his call, even though the train was on time. He got lost several times and didn't want to take my suggestions for directions. The journey took 50mins, one which I regularly make in 20-25mins. "
"All good. "
"On time and polite taxi driver. "
"Good service, polite driver "
"The fist contact was an hour early and was not an estate car as requested for golf clubs. This was rectified and suitable vehicle arrived on time. We gave driver £5 tip."
"Brilliant driver - great service!"
"Great ride, comfy and on time"
"Great communication"
" Good communication. "
"Very helpful driver, there was a bit of confusion outside the venue as the stewards wouldn’t let us go to certain places but the driver was patient and very helpful."
"Taxi driver arrived a little early. He was very polite and put the radio on for me. He drove back to Luton from Leighton Buzzard at a a safe speed and kept within the law. He paid attention to the road. He was very very good overall"
"Very satisfied with the service offered by your company and your driver. Will use you again in the future. Many thanks "
"Reliable and courteous service"
"Happy with the ride"
"Excellent service! "
"I believe the driver was directed to the incorrect house number. However he turned up well in advance and was happy to get going ahead of schedule."
"Nothing went wrong. We met in the pickup area. Driver was very friendly and we left him a tip"
"Very good service and helpful when calling for an earlier time change"
"Great service"
"Great Ride thank you "
"I walked out to the pickup point"
"Very prompt, polite and friendly. Helped with all our bags. A very good experience all round."
"there was a technical issue, but was all sorted asap. great service to recover, thank you"
"Was a nice journey! "
"This was the best method I have come across to meet my taxi booking requirements."
"Safe and on time rides both ways. Just needed a little more info about exact meeting point at LHR T5, however we did find our driver after say 10 mins. Overall an excellent service at a good price. Thank you"
"Very good service"
"On time, friendly driver and smooth journey."
"Overall a very good trip from the airport, with everything on time, and as expected. The only small issue I had was when trying to reach out the driver after 12:00 AM, as I would have to go through a different customer service person each time I called, instead of being able to call him directly. It was a bit annoying, but at least I was still able to reach the driver."
"Very good. "
"Great service. We handled the tip direct with the driver"
"The taxi driver arrived in good time, the car was clean and the journey smooth. Thank you!"
"very pleased"
"I was sent a message to go to carpark where I had to wait . Driver rang me and did not seem to know where the meeting place was. everything else was good."
"Great service"
"I like being able to book on-line, pay in advance and get good tracking details on-line. (No tip as we handled that direct with the driver.)"
"Great service, I booked it for the second time and will continue using it. "
"We were stuck in passport border control so missed our arranged pickup time company called and a slightly later pick up time was arranged for us overall good service."
"Perfectly on time tracking was very accurate "
"."
"really good"
"Very good service"
"Thanks"
"Great"
"Totally reliable - the driver / company contacted me throughout in order to let me know where the driver was. The price paid was excellent - even cheaper than booking an uber."
"Good service thank you"
"perfect we did give a tip in cash"
"Excellent service ! Great driver "
"Everything was good .Driver was on time. Nice and safe journey. Well worth it."
"Easy process"
"Wonderful "
"I did not use the taxi, as they messaged me to say it was going to be 20 minutes early. I phoned the number on the text, they said I could cancel it if I wanted to, my friend heard me on the phone and said they would give me a lift so I cancelled it. I would really like my money reimbursed"
"I did not use the taxi, as they messaged me to say it was going to be 20 minutes early. I phoned the number on the text, they said I could cancel it if I wanted to, my friend heard me on the phone and said they would give me a lift so I cancelled it. I would really like my money reimbursed"
"Driver was bad - I’m not sure he could see properly "
"Very efficient, reliable and all round excellent service. Will definitely be using again! "
"Everything’s good, nice service and friendly driver, thanks!"
"Excellent service.. Very easy to book"
"Driver was early and very polite. "
"Very good service ! "
"Dd"
"Driver arrived on time and was patient. Excellent service."
"Great quick service"
"Good service."
"Excellent service"
"Super"
"Excellent service! The driver also arrived slightly earlier which we appreciated a lot after seeing the long queues at the airport! Definitely would use it again in the future. Thank you!"
"driver tried to cancel, ended up really late, made me miss my appointment, did not wear mask your emergency help line went unanswered taxi code and taxi people lines were answered by people who seemed drunk or high....just kept shouting oh my god oh my god when I asked any questions. When I finally got someone coherent, he denied all knowledge of my booking even though the email I received clearly said that it was from taxi code and listed taxi people as responsible. 1st driver was paid 7.50 for the ride, when I paid over 20 pounds. the 2nd driver was an hero and waited for ages for me since everything was so messed up absolutely shocking and terrible ...no service at all"
"driver tried to cancel, ended up really late, made me miss my appointment, did not wear mask your emergency help line went unanswered taxi code and taxi people lines were answered by people who seemed drunk or high....just kept shouting oh my god oh my god when I asked any questions. When I finally got someone coherent, he denied all knowledge of my booking even though the email I received clearly said that it was from taxi code and listed taxi people as responsible. 1st driver was paid 7.50 for the ride, when I paid over 20 pounds. the 2nd driver was an hero and waited for ages for me since everything was so messed up absolutely shocking and terrible ...no service at all"
"Really easy to set up, was allocated a driver quickly, went smoothly "
"We had to find an alternative route as the police had closed the road we were on but the driver managed well. I already tipped him. "
"Very nice man, easy journey no hassle "
"It was the cheapest price in the market, driver was polite and in time. "
"The company you assigned to pick me up was unable to assign a driver that would arrive on time . Both drivers they assigned had the wrong address and would be 40min to an hour later . Ultimately had to cancel and take an expensive Uber to the airport ! Still waiting for my refund but it seems impossible to contact you guys as your telephone lines are sort of useless in the 10 times I have called not one single time have I been able to get through . "
"Spot on time. Driving ok, not great"
"All was good"
"They were very profesional and the driver was on time "
"Change vehicle and driver"
"Very efficient, actually early on both journeys"
"The driver arrived ahead of schedule and the journey went to plan"
"Driver arrived early, car was clean and comfortable. Arrived at the airport in good time."
"Efficient and on time collection and return pick up. Driver was knowledgeable re. our destination and was pleasant during the journey . I would have no hesitation in recommending your service. "
"Everything was great "
"We had 3 large suitcases and 1 cabin bag, hence why i requested the larger vehicle to accommodate these. We had to put one of the suitcases in the passenger seat which thankfully fit, but it could have not fit or the driver allowed us to put it there."
"Excellent service!"
"Pleasant driver"
"Good"
"Very good. On time and nice "
"Whole journey was pleasant and comfortable, the driver was great. "
"Everything was greart!"
"Excellent service "
"All good"
"I booked the taxi for 6.30 p.m. - the driver turned up at 6.55 p.m. I was therefore late to the event I was attending. The driver said that he was only given the job at 6.25 p.m. and he was nowhere near my pick up point. I will not be using your service again !!!"
"I booked the taxi for 6.30 p.m. - the driver turned up at 6.55 p.m. I was therefore late to the event I was attending. The driver said that he was only given the job at 6.25 p.m. and he was nowhere near my pick up point. I will not be using your service again !!!"
"All good, no issues. Arrived perfectly on time and got where we needed to in plenty of time. "
"Good "
"Driver was not wearing a mask "
"We were told we had to wear a mask I was surprised the driver was not. Other than that all ok."
"On time, with professional attitude. "
"Driver was a few minutes late, but we were reassured when we rang contact number that he was on the way, and he arrived at the time they said. "
"The driver was great, he was on time, he waited for us, drove us safely and really enjoyed talking to him."
"Great as always "
"The driver of my first trip to the airport could have been slightly faster"
"Good service. No fault"
"Our driver picked us up on time, helped us with our luggage and got us to the station safely! "
"Very friendly driver. Was here on time. No negatives!"
"Driver had been smoking in vehicle prior to picking us up . I'm a severe asthmatic, this left me coughing and unwell all night after the journey . The taxi was stinking of cigarette smoke . I was very very angry to be made to sit in the with my 3 year old and put my health at risk . Very unhappy "
"Driver had been smoking in vehicle prior to picking us up . I'm a severe asthmatic, this left me coughing and unwell all night after the journey . The taxi was stinking of cigarette smoke . I was very very angry to be made to sit in the with my 3 year old and put my health at risk . Very unhappy "
"I pay 10 pound for my delay but this is the time that I waste because YOUR DRIVER not came to arrival airport!!! I call him and tells him 10 time to came too arrival BUT HE DON'T WANT TO CAME and I must go outside and I took 30 minuts to find him... "
"Both drivers exactly on time. Very clean cars. Any slight issues that arose (mistake in address) were dealt with pleasantly and professionally. No problem recommending this company "
"So very impressed with the seamless service. Received a text when the driver was on their way, and another when they had arrived, along with a description of car and the name of the driver."
"We waited in arrivals for him for 15 minutes. Tried to call the two numbers on the mail. Both were no answer. Tried again after 15 minutes. He answered and said we must walk down to pick up point. We would have had no problem doing that if he had told us in advance. He was circling hwen we arrived and said tha if he stopped and left the vehicle, that he would be charged £5 by the airport authorities. He said that you guys should adjust your offering to say that there is no arrivals pick up, and customers must make their way to the pick up point. Based on my experience, I think he is right. We booked this service so that we would get to our destination before midnight. As it was we were around 12.30 by the time we got there. You should spend time talking to your delivery partners to make sure that the conditions on the ground are reflected in the offering. "
"great driver"
"i received a booking confirmation and driver confirmed but nobody turned up and I called and was told that my driver had not been booked for whatever reason. nearly missed my flight"
"Really polite driver. He called when 10 minutes away. I recommend him and the taxi company that he works for."
"The cat isn’t clean at all, the smell in the car makes me and my friend uncomfortable. Thee driver didn’t help us take the luggages, either."
"The cat isn’t clean at all, the smell in the car makes me and my friend uncomfortable. Thee driver didn’t help us take the luggages, either."
"Trip from Marriott to Rusty drums was great. Very happy with driver, car - all was on time and very friendly. On return journey the driver couldn’t find the location but took it out on me on the phone. Didn’t say a word to me in car and the car was a disgrace. Ripped seats etc. wasn’t happy at all! "
"Communication was good. Driver was on time so no complaints there. The journey was manic…. Speeding, breaking hard, taking corners to quick. Felt as though we were in a mario cart and at the end of the journey I was very ill…. The driver was holding his phone as a sat nav and still took 3 wrong turns. An awful hour journey…. the longest hour ever…. Needs to learn how to use his break properly!! "
"Communication was good. Driver was on time so no complaints there. The journey was manic…. Speeding, breaking hard, taking corners to quick. Felt as though we were in a mario cart and at the end of the journey I was very ill…. The driver was holding his phone as a sat nav and still took 3 wrong turns. An awful hour journey…. the longest hour ever…. Needs to learn how to use his break properly!! "
"Old one"
"Reassuringly reliable, late on a Thursday night. Thanks. "
"Professionalism attitude and Safety Friendly and helpful driver Thank you. Recommended! "
"Highly professional service with nice smooth, in time drive and nice driver."
"Excellent service"
"Very kind driver "
"The vehicle was too small. We had a 5 seater toyota with hardly any space for bags in the back. To the point that my partner had to leave their expensive camera gear in the car being left at the wedding venue overnight. The driver did not wear a seatbelt and drove at almost 80 miles per hour which wasn't good either. It was really poor given we'd paid extra too. "
"Thanks "
"It was very good "
"Pleasant driver and clean vehicle "
"on time, great journey "
"Great service driver more than on time and very hospitable. Will definitely use you again. Left him a tip. "
"5 Stars"
"Great driver, interesting and entertaining. The journey was very long because of extensive road works. "
"Good"
"Amazing service will use every time from now on. Took so much stress and planning out of needing to get to the airport at an awkward time"
"Came on time, smooth & fast journey. Didn't stop near the terminal so we should walk 3-4 min, but understand that he couldn't enter to the airport enterance."
"Very professional and even arrived a few minutes early which was great. "
"very professional service, highly recommended"
"Very efficient and best value available"
"Just atoue arrivzl we were waiting zlmost one hour his arrival "
"As I booked this remotely to collect my son I was really happy with the communication received that I could pass directly on to him to assure him that the driver was on the way. I will be using this service again as and when necessary!"
"Amazing driver and amazing service! I will definitely use again! Thank you for being reliable and on time! "
"First time using this service and very happy with it. Gave driver tip. Thanks"
"Thank you!"
"Despite ordering car seats the vehicle arrived without car seats so that we were unable to transport our children safely. Instead we had to take our own car to the airport and pay for parking for a week at a large cost. Despite contacting the provided several times by both email and phone we have not received a refund for the service that we did not receive."
"Despite ordering car seats the vehicle arrived without car seats so that we were unable to transport our children safely. Instead we had to take our own car to the airport and pay for parking for a week at a large cost. Despite contacting the provided several times by both email and phone we have not received a refund for the service that we did not receive."
"I couldn’t use the service because the driver wasn’t in the airport when I arrive "
"Confusion over where I was being left off at the airport"
"There seemed to be no option to tell the system that I was in an airport and choose a terminal location It seemed to just take the postcode for the airport address and gave that to the driver as the pickup location. So the driver duly parked up at that postcode (a hotel near the terminal) and I had to walk. Not a massive issue but would have been nicer to not have to walk"
"He was very polite. He arrived quite early so he had to wait for us. We skready tipped him."
"Good service 👍"
"We have used your company before and always find them reliable and on time if we land early you send a car which we find very useful. Thank you. "
"Nothing to add thanks"
"Both drivers were very helpful and talked to us on the journey We will use the service again "
"I paid for a 5 series and got a Prius and backache. Driver was very good but the lack of part refund to cover what I would have paid for a Prius on the basis that it was what you had is actionable. If you’d done the decent thing I’d use you again; as it is I’m going to set Amex onto you. "
"Friendly service "
"Great service, cannot fault at all from booking online to the service on the day, would recommend completely. "
"Good service, driver was very Friendly"
"Great, driver was on time "
"I was greeted by my drover who was very polite professional and accommodating. The car was beyond my expectation and the driver made sure I was comfortable throughout the entire journey. The only element of the experience not to 100% satisfaction was the journey which took an hour extra die to delays on the M1 however I do not hold the drover or the company responsible for this as it is beyond their control. Excellent service!"
"Was right on time very pleasant ride."
"very pleasant drive"
"Very good, efficient, on time and very friendly "
"Very good, efficient, on time and friendly "
"Driver was polite and helpful with bags "
"The car was clean, the driver seamed nice, but please teach your drivers to speak truth. People are paying loads of money. Instead of me waiting in windy pick up point with a small boy I could have enjoyed coffee in terminal and come down when he comes. It is easy to say I will be there in 5 min. I will be there in 5 min when you are actually still on the motorway........He set he called, but that was late because I already waited at the pick up point. My point is not to damage his reputation, but to teach him......"
"We had to put our own luggage away, driver didn't say a word after asking if we were going to the airport. "
"The driver received a tip."
"All good thanks "
"Car old , smelly and some parts broken (right side view window, windshield) . Driver complaint about us not taking a taxi directly from the outlet but using an online service . He also drove very fast on country roads , we risked at least two car accidents . Will not use this service again in future "
"All good"
"Everything was smooth"
"Good"
"All a very smooth journey."
"I was expecting our driver to meet us inside the terminal as it was a meet & greet. A quick phonecall to the office and I was advised to go to the pick up point which was a bit of a walk but we found our driver and the journey home was fine."
"The car was on time, without delay. Arrived on time as I expected. The driver knew the area well enough, so we avoided traffic jams. The car was clean and comfortable."
"VW "
"Driver arrived early, courteous and pleasant. Great service thanks!"
"Driver not on time. Had to call 3 times to know where he was. Not acceptable. Service overall very poor. Will never use again. "
"Perfectly on time for a 4am airport trip, polite and friendly driver."
"Really good service. Driver was arrived before the scheduled time and very polite and made sure you arrive ahead of time:"
"Excellent "
"I was promised a meet & greet timed to plane landing. As soon as I landed and turned on my phone, I got a call to ask if I was through customs. I said no and was told to call back when through customs. I called back when through customs and was told to call back again when I had collected my luggage. So, I called back a 3rd time and then was told my driver would call me in 5 minutes. No driver called after 10 minutes, so I had to call a 4th time only to find the driver was outside the airport. Then, driver called to say he would be 5 minutes so I walked my family and luggage to Luton pick-up area. Then, waited another 10 minutes before driver showed up. Finally, a Prius sedan showed up for 4 people, 3 large luggage cases and 4 carry on bags. I had to sit in the front seat with the driver when I was expecting a proper SUV/MPV. Overall, NO meet and greet, multiple calls, delays and too small a vehicle. I felt totally bait and switched and for a 35 minute ride at £100 completely ripped off. Who needs that kind of stress after a long haul flight when a pre-booked meet & greet was paid in advance??"
"Very good "
"I was following him on the tracker and it looked like her didn't come the most efficient route and the time to arrival increased a few minutes. Only a few minutes behind, and we booked last minute, so overall still pleased."
"This was by far the best experience I have had - thank you"
"No comments"
"I cancelled as my wife booked on the wrong day and not received any refund"
"Amazing prompt service."
"Despite the bad reviews on playstore, everything was good "
"Driver knew the best route to avoid getting stuck in traffic and was very helpful"
"Perfect, totally stress free. Thank you! "
"On time, even little earlier, well done. "
"Awful service - driver was late, spoke to someone who was from your customer service and he was extremely rude. Diver was 30 mins late. He went the wrong way a few time and his driving was extremely dangerous (we had 2 children in the car) we had to actually tell him to drive better - a number of people hooted their horn. Far from ideal. Used a different company on the way back who we 5*. "
"Great service, easy to book and arrived ahead of time."
"Na"
"Good experience and the driver did everything perfect!"
"It was very easy to book my journey online. The driver arrived early and he was friendly and helpful. I have used this service before and I would definitely use it again. My overall experience so far has been excellent. "
"Excellent service, driver was kind and courteous, the car was immaculate. "
"Bang on time despite 4am pick-up time. A wee nervous moment going through country lanes wondering if we were lost but we got there in time and would happily recommend this company"
"On time pickup from a random location which had no network service. The driver found us & took us home safely. The price was better than Uber."
"Everything was perfect. Great driver, we had a chat and the trip was over in no time Thanks very much "
"Brilliant experience - first time using this service and will definitely use again! "
"Very impressed with service and cost "
"Excellent, highly recommend! "
"Arrived on time and got us to our destination at the time we needed"
"Nothing wrong "
"We expected the driver inside the terminal, while he waited for us in the drop-off and pick-up area in the parking"
"The driver was from 505050 cabs was quiet early but didn’t disturb us. He was very pleasant, talkative, courteous, and good driver. His car was immaculate and very comfortable. Well done. A tip was given. "
"All fine"
"The company did not book the outward journey. They also agreed to refund the journey, but have not done so 4 days later."
"Everything's was as promised on the Web page. I had to reschedule my pick up date due to a misunderstanding, and it was a very smooth process."
"Already gave both drivers £10 each."
"This was super easy and very fast. "
"The driver was on time and was willing to wait. Good trip"
"I’d like to be told in advance where the driver will wait, as the faqs at website estates the driver will meet & greet at arrival holding. Which didn’t happen. As well it’s difficult to answer calls when you’re landing, going through immigration and picking luggage. That’s why when book we give flight number. Driver was helpful. "
"I am overall very satisfied by the service, especially because the customer service answers anytime of the day and with no waiting time. The driver was 30 mins late, which at 1am at night is quite annoying. The trip was pleasant, I just found that the driver was very slow once got into the city and constantly looking around to check out the area and the neighbourhood flats, with not great focus on the road and at a very slow pace, which again at night is quite annoying."
"All good"
"Picked up the wrong customer, called twice to ask why the driver wasn’t there, got hung up on the first occasion. 2nd call seemed like he was pissed off at me for being annoyed that my driver was 30 mins late. "
"Great driver"
"Great service, keep it up. "
"Would have preferred if the driver wore a mask."
"Great experience, 10/10"
"Thank you to our driver"
"Very polite and friendly. However was 11mins late for 5am pick up. Which was stressful as we were going to thr airport."
"Excellent driver would definitely recommend your services "
"top!"
"The pick up was late, was not at the terminal as I paid for a meet and greet service. The route taken was 45 minutes longer as it was country roads and after dark. The driver was friendly and apologetic, made the drive easier."
"The pick up was late, was not at the terminal as I paid for a meet and greet service. The route taken was 45 minutes longer as it was country roads and after dark. The driver was friendly and apologetic, made the drive easier."
"very good "
"Driver was very polite, the ability to track the exact location of the taxi was perfect. "
"Driver was tipped already"
"The driver was fantastic and tried to accommodate me best he could. He was friendly and made me feel safe whilst travelling alone in the dark. The temperature, music and conversation was just right. The route was without any issues in terms of traffic or driving. "
"I was held-up in long queues at passport control but my driver was flexible waiting on call before arriving and collecting me at the pick-up/drop-off point."
"All good"
"Slightly late to arrive then parked a Long way to collect "
"Driver was not waiting and could not be contacted"
"Driver was all good and arrived wary "
"Was OK but less than the one I was expecting. My device is not to promise a car if can't hold it..."
"The driver was excellent and punctual. Car was comfortable and clean."
"On time, friendly driver definitely use them again "
"Great service as always!! "
"No problems. On time and efficient. "
"A nice driver"
"Very good and polite staff "
"Good service, on time."
"Everything on time"
"All went well "
"Very good service"
"All good"
"He was friendly helpful and efficient. Couldn't ask for anything more really."
"Good journey, just played music to loud for 3.15 am already gave a tip"
"Great"
"poor communication and unprofessional"
"Luton Airport does not facilitate M&G. "
"Really good"
"good"
"Very happy with your service."
"It was a lovely experience "
"Excellent service!!"
"👍🏻"
"We arrived early and met him at the car park. No fault of driver."
"I knew there was a meet and greet arrangement but the driver called me to tell me that he would have met me and the pick ip and drop off area outside the airport. This is the first thing that went wrong. Then when i boarded the vehicle the driver had no mask, so i asked him if he was going to wear one, to which he replied that he wouldn't because he had two injections. He was clearly upset by my questioning, but i did say that on the sms received from you it clearly state that we must wear a mask! So i prompted him with the evidence and at that point he asked me if i wanted him to wear a mask!! Of course i said yes but i also said that I shouldn't be put in such position and that I wouldn't have needed to tell him a thing, if only he would have behaved bu the book. At the arrival the driver barely said goodbye, he remained seated, didn't help unloading the luggage and was quite rude. To me you must train you drivers to behave according to your policies, if you have one, as i am not going to book again with you. I simply cannot accept to be treated in such manner, specially when i spend a considerable amount of money on a service that is supposed to make you feel appreciated rather than a pain."
"Very poor weather, but ge did a great job. Very comfortable."
"The driver was very nice "
"I was not well informed of the number plate nor the location of pick up. Meeting the driver took several calls and a lot of time. But he was kind and although it was past midnight he did his best to drop me at the right address. "
"The vehicle was an old (2013 I think) Peugeot and the transmission was making a loud noise and vibration on idle and pulling away. The driver arrived about a half an hour BEFORE the agreed time, luckily I was ready but it meant a longer wait at the airport. The driver and the journey itself were fine."
"A fantastic and reliable company. The taxis arrived promptly and the drivers were excellent with communication. The taxis were easily tracked on the app, so we knew where they were.The drivers very kindly allowed us to stay for one last dance, before leaving the wedding reception. 100% would recommend!!!"
"Great service. Friendly driver, kept in touch about how far away he was as he approached & car was classy & clean. "
"Excellent service "
"Very good."
"Unkind driver "
"Outward journey driver excellent even turned round and returned to original address as we forgot something we needed. Went to wrong place at Luton Hoo but quickly corrected. Think we would have had more space in VW car booked had been provided but for short journey was not an issue"
"Absolutely fantastic service. Arrived early which was perfect. Driver very helpful. Faultless."
"Good service. Driver arrived in time and cheaper then uber"
"I am so disappointed with this company. It was the worst experience with a taxi company I have ever had in my life. First of all I paid for greet and meetings as I had three luggages of 50kg total but I never got it!!! My driver called me while I was queuing at the boarder and told me to call him again when I was getting my luggages. As I got my luggages I called the number you gave me and one of your operator answered me saying my driver was coming to pick me up at arrivals for greet and meetings. I waited there 20 minutes, none was coming. I called again and my driver answered me saying none had told him I was waiting for him at arrivals and saying he doesn’t do greet and meetings so I had to go to pick up and drop off, outside the airport, with three luggages weighting 50kg in total. NOW, this is not what I paid for. I chose this company because I needed greet and meetings as I needed help to bring my luggages outside. Not only I didn’t get greet and meetings but I also had to wait 20 minutes and made my driver wait more than that because the first time I called the operator told me my driver was coming to arrivals with a card with my name written on it but he was never informed. I am asking for a refund for all the trouble you caused me as I needed to ask for help to some random stranger to bring my luggages outside with me. This is an awful awful service. Wish I never booked a taxi from this company. "
"Awful customer service, made a mistake when booking and booked for the wrong date, called within 5 mins to rearrange and was told I wouldn't get a refund. Rude and unhelpful staff"
"Awful customer service, made a mistake when booking and booked for the wrong date, called within 5 mins to rearrange and was told I wouldn't get a refund. Rude and unhelpful staff"
"Driver arrived on time and provided an excellent service"
"I called the office 10 mins after the car was supposed arrive. Man on phone said my booking wasn’t on screen. After giving him reference number and arguing I had received confirmation he finally found my booking. He then sent a car out. The driver was nice but we weren’t happy as we arrived at airport one hour after we should have. "
"I called the office 10 mins after the car was supposed arrive. Man on phone said my booking wasn’t on screen. After giving him reference number and arguing I had received confirmation he finally found my booking. He then sent a car out. The driver was nice but we weren’t happy as we arrived at airport one hour after we should have. "
"Very good service & helped with luggage"
"It was alright"
"The driver was early for my outbound trip but that was OK"
"+++"
"Can’t fault the service "
"Great service, the driver arrived 15 minutes early and was very courteous helping with suitcases. The ride was smooth and we arrived in good time at the airport. "
"Great"
"I was disappointed to be asked for a further £5 for my prepaid journey. I had very little cash on me"
"No courtesy from the driver whatsoever. He saw I had plenty of luggage with me and he couldn’t be bothered to get off the car to help neither at the pickup moment nor the drop off. The car was surprisingly old and felt unstable on the road. The screen that was made for C19 division between the driver and the passenger was quite poorly made with messy sellotape giving the impression that everything was a botched job. The car sounded weird when driving and made me feel a bit unsafe. "
"We had to phone to ask where he was. We were told he had been phoning us. Not true. A text arrived saying he was on his way whilst we were on the phone to you. We had to meet him in the car park and didn't get a text about the car/number plate until after we were actually in the car! The driver was very nice and helpful; just late, as were the texts."
"Driver was on time and took us straight to the airport with no fuss."
"Great "
"I forgot to add the landcode to my phonenumber. Driver could not call me i did not receive a message"
"Everything ok"
"great no issues"
"No problems at all"
"Great service, brilliant communication, very helpful and kind driver."
"All worked well and was happy with the service. "
"all ok"
"On time, great service and great support. "
"I paid for a Jaguar XF but we got an 8 year old E Class, even if I had selected the cheaper EClass I would expect a newer car for the premium paid. Only reason I wasn’t fuming was driver was very good, and car was very clean, but I still expect to receive a refund to cover the difference in price. I didn’t give the driver a tip nor will I here, as the car was not what I paid for. On this experience I will not use Taxicoe again"
"We could not find house number with first journey driver did not help with cases ,second driver excellent met us at drop off both where given tips."
"Driver early and kept in touch"
"Great!"
"The driver has arrived in time and was very nice and professional, I will use this service again."
"Great service overall!!"
"Very good. Turned up early and rang to say he was outside too. "
"Nothing- all good. "
"Our driver was very pushy in rushing us to wait for him at the drop off point. This was the middle of the night so it was uncomfortable for us to wait for him outside, and he took more than 10 minutes from when we arrived there. When he arrived (in a Ford Galaxy), he didn't greet us politely, maybe the man had a bad day, nobody can blame him for that. But his car was not tidy, the boot had part of the back seats leaned over to the front, which meant our cases didn't fit well and were stumbling around for the whole trip. Also, due to the rain, visibility was not very good, and he was using his phone as navigator, Without a mount for the phone, which meant he was manipulating it the whole time, and focusing on that instead on the road, that made me and my wife have a not pleasant journey at all, as the driver surprised with a couple of last second lane change manoeuvres due to his confusion. No good evening, no good nights, no greetings at all... If I book with you again, I will specifically ask not to send this driver."
"Very good communications all the time. Friendly and helpful driver, nice and clean car. All good overall."
"Great service!"
"Lovely driver and great service "
"All good"
"absolutely wonderful"
"Excellent driver"
"No reason given "
":)"
"Good sevice"
"Very good service, thanks "
"Driver early, helpful and got us there quick. "
"The car to take us to our destination was the wrong car and the returned journey the car did not turn event though we rang 11 times and no one answered , i had to use another company "
"I tipped him on the day. He was very nice and everything was great."
"Driver arrived very promptly"
"Quick and convinient. Very pleasant experience. Highly recommended. Will book again. "
"I paid for Mercedes E class. Driver came in Toyota Prius. I called and emailed - where is my refund please? Still not received anything"
"Stressful experience. Will not use the company again."
"Stressful experience. Will not use the company again."
"On time Safe journey "
"On time and friendly "
".."
"Driver was on time, everything was great. Thanks"
"Excellent "
"Highly recommended "
"Although the driver was on time and we had a safe journey, the requested car seat was not available. Unfortunately, the booking details shared with the drivers do not include the note section which explicit stated the we required a child seat. This needs to be improved."
"Great service"
"all good"
"Driver not wearing a mask even though my booking told me too and I was. "
"The driver was brilliant, he arrived early and helped us with our luggage!"
"Prompt time. Safe driving"
"Recommended"
"I am going to use again. Pleased with the service. "
"Efficient without problems"
"Excellent service "
"Thanks"
"Thankyou"
"Very efficient, will definitely use again."
"Excellent"
"Very good all round experience"
"Driver was early and pleasant"
"Excellent service"
"I was not familiar with the process at Luton airport and had to walk quite a long way to the pick up zone. I was a little early and had to rung the office to check that a driver was coming. "
"Perfect service"
"Very courteous driver and smooth journey. Would definitely use again!"
"The driver was on time, he was driving perfectly. All the trip was perfect. I kindly recommend this services. The best service’s at the best prices."
"The driver was driving quite slow "
"The taxi driver was extremely kind but I beleive your service charge for the length of travel is over priced "
"The plane was delayed but this was monitored by your service and I was met on time at the Pick-Up point outside of the terminal as agreed."
"Super efficient, easy booking and confirmation- definitely use again!! Good work. "
"Helpful driver. No issues. "
"A good experience. Liked being able to book and pay in advance. The driver was friendly without being over chatty. Will use the service again "
"fantastic"
"N/A"
"Great!"
"He had asked for extra 5£ to pay the park he said. We should be informed before about it "
"He had asked for extra 5£ to pay the park he said. We should be informed before about it "
"We have both drivers a tip. They were both great. We will definitely use your company again. "
"Really helpful as we needed to delay the journey due to passport control being crazy busy"
"Excellent experience. Driver arrived slightly before time and called me on my mobile to let me know."
"The driver did not wear a mask. The car smelt of cigarette smoke. The journey was quite scary as the driver slowed quickly to about 15 mph whenever he passed another car and did not seem confident at all"
"Fantastic service, professional and on time as promised. We were a bit anxious that the driver won't be on time as we booked for 3 o'clock in the morning but he was there on the spot. They also kept me updated with emails and texts which was really handy. I would highly recommend!!!"
"He arrived earlier than booked, which isxalways a relief when going to airport, the cab was very clean, smelt nice. The driver helped with cases, putting in and getting out. "
"Everything was fine, it was a great journey. "
"Kind driver, was a lot earlier than have booked"
"I needed to change the destination 24 hours before pickup, the phone line was busy for over 6 hours. When finally connected the dispatcher spoke broken english and could not help. I ended up cancelling and re-booking. Taxicode will not refund the first journey. "
"I found it straightforward to book a taxi online and my booking was followed up instantly with a confirmation. On the day texts from the taxi company gave reassurance that the taxi would be with me at the time I’d booked. I received a further text informing me when the taxi was on its way, and it actually turned up 10 minutes before the time booked! The driver was friendly and helpful and his car was clean and smelled fresh. We obviously all wore masks, including the driver, and there was a plastic screen between the front and the rear seats of the taxi. All in all an excellent service and I will be using this company again and wouldn’t hesitate in recommending this service."
"Good service "
"When I made the booking I booked for 4.15am but I phoned couple of days before and amended it to 345am, I also sent an email confirming this change. The driver was not informed of the change and turned up at the original booking time, he was very apologetic and got us to the airport on time. "
"Pleasant journey, everything on time."
"Amazing service and driver very helpful and friendly will definitely use again. "
"Driver was on time professional and did a great job "
"All good. Thank you. "
" Very good service "
"Very good services, the driver arrived 20 min late but he called me on time to say sorry and confirming he will be at the airport in 20 min. He help with the baggage and was very polite. "
"The driver get lost so many times that i had to give him the direction. When we arrived at the airport he asked for £7 cash to pay the drops off area,unbelievable."
"Driver arrived early. No toddler car seats are available and (while legal) would prefer to see these accessible. "
"Excellent service "
"Great service"
"great service!"
"Thanks "
"Meet & Greet should be inside the terminal meeting at an outside point is not meet and greet"
"I wa told by text the driver had arrived but no cab. I had to call to ask. Another car was sent, different car and reg from first. When I said I wanted Departures he demanded an extra £5 for the barrier which was strange because where we entered the car park there was no barrier to get in. If people are travelling to the airport they should be made aware of this or add into the price. Not that pleasant a journey as the car in front was very slow. My driver was tailgating badly and flashing the driver in front. He was very slow but what are you going to do, could’ve been handled better."
"Driver did not wear a mask or open windows. Even if he is exempt from doing so, customers should be told beforehand the driver isn’t going by wear a mask "
"I thought I was being met inside the airport terminal however it was it a collection area in a car park No hassle Z was a great driver & a top man! I’ve already given a tip!"
"Could have been helpful to have direction instructions to where the pick-up meet was at Luton Airport but was not a problem, I just had to ask and I'd know for next time."
"All ok very nice driver and car"
"Good service "
"Excellent service "
"Good"
"Excellent experience, would recommend 100%."
"Very polite!"
"All ok"
"A real pleasure to have a safe and comfortable journey. Vehicle very clean inside and out. Good servive ay all levels and driver already rewarded."
"Thank you."
"Our house isn't easy to find but our driver was on time and helpful. Thank you. "
"Very good. "
"Really friendly."
"Great customer service :)"
"Go cars always provide me an excellent service. Friendly drivers and always well on time for my important hospital appointments "
"Om time, nice and clean car, polite and professional driver."
"The time the driver was supposed to arrive was 00:00 but he arrived 20 min late. We then found out that in our emails the pick up hours were different! So he actually was on time for the time the company ordered him to come but not according with my booking. "
"wasn't the same as what i chose when booking online"
"Good service "
"very good first experience, driver turned up early and assisted me in getting in and out of the car, this is because i was on crutched"
"It was all fine, he was 15 min late but that's fine."
"Friendly driver arrived early and happy to wait until ready. Very clean car and comfortable drive home. Thank you."
"Driver was on time and very courteous and polite. Would definitely use again."
"A pleasant ride!!"
"Super professional"
"All great but I don't know why I was charged extra 4gbp to enter drop off zone? I was thinking that when one books airport transfer with a flat price, this is included? Otherwise, please increase the price beforehand so I can pay by card rather than looking for a cash when informed by the driver and on the way to the airport. "
"Great service, prompt and the cost was what was quoted unlike Uber. "
"Great service arrived ahead of time "
"I can highly recommend the driver. Thanks !!"
"Driver was late because he had trouble finding the pick-up point, which was no problem at all"
"He was really kind!"
"He was a really kind driver"
"Very pleasant friendly driver."
"VERY GOOD SERVICE"
"good service"
"Good service"
"Very good service! "
"Very pleased, on time and was informative as to the arrival of the pickup. The vehicle observed COVID19 safety measures. I already tipped the driver. Will use the service again. "
"Driver didn’t leave Luton until after the pick up time "
"Driver done a good job getting me into Luton & Dunstable hospital for a Covid19 check and then an immediate return home. A pleasant journey and driver was friendly."
"Thank you"
"No meet and greet, had to call, told to get out to pickup drop-off area, which I had to do, not what I paid for, very poor, you should not advertise meet and greet when you don't do it, please refund an appropriate portion of the fee for this omission on your part, the meet and greet was important to me. Very disappointing, "
"No meet and greet, had to call, told to get out to pickup drop-off area, which I had to do, not what I paid for, very poor, you should not advertise meet and greet when you don't do it, please refund an appropriate portion of the fee for this omission on your part, the meet and greet was important to me. Very disappointing, "
"She arrived before time. All perfect "
"Reliable service "
"On time, very comfortable car with an excellent driver. It all added up to a good experience at the star of our journey."
"Booking no TC086A5C8DD62 was for 5h40 am but taxi arrived till 6h31.... My dad had to take another taxi to go the airport. otherwise he could have missed his flight... please reimburse money back. "
"He was friendly and he drove ok. "
"Great service! "
"."
"Got what I booked and on time and efficient."
"Ok"
"Landed and expected a text or phone call to give details for contacting driver (or where to meet driver) but nothing. Rang the telephone number from original booking and had automated option of pick up from airport or home - so chose airport. Told that car was on the way, driver contacted me, met him at pick up and when I am in the car (Toyota Prius) get a call to say that taxi is on the way? Turns out that I am now in wrong cab and operator has to transfer the pick up over to the new driver."
"Landed and expected a text or phone call to give details for contacting driver (or where to meet driver) but nothing. Rang the telephone number from original booking and had automated option of pick up from airport or home - so chose airport. Told that car was on the way, driver contacted me, met him at pick up and when I am in the car (Toyota Prius) get a call to say that taxi is on the way? Turns out that I am now in wrong cab and operator has to transfer the pick up over to the new driver."
"Very good service. "
"A good service, the driver was friendly and courteous and got us to the airport safely."
"Excellent service - very efficient "
"Everything as planned"
"Excellent "
"Had the option to choose the car (Passat) for the same price, but then had a Toyota or Nissan.... well, whats the point in getting the options if its not reliable? "
"Pleasant and polite driver, arrived earlier than stated time, quick journey - will happily use this company again."
"Good booking process and driver tracking"
"Great service "
"Great service, on time"
"Driver was early. Great communication leading up to pick up day. Highly recommend and will most definitely use this service in the future. "
"Excellent service "
"Bx"
"The driver was outside 15 minutes before the time I had booked the taxi. There was a separator between the driver and the passenger along with the COVID-19 guidelines. Good overall experience and very good value."
"Simply great, on time, quick efficient"
"Brilliant service, on time with comfort. "
"He was great and we chatted about cricket!"
"Everything fantastic great friendly drivers a pleasure all round will recommend and use again"
"Pleasant vehicle/driver, on time, perfect!"
"Everything was fine, but the driver did not wear facial mask and was not very friendly."
"Was good "
"Very satisfied with the journey. Driver was on time. He even waited due to our delayed flight. "
"It was really nice ride. Enjoyed. "
"Excellent service. Driver arrived in good time and dropped me off at Luton and Dunstable hospital for important operation. Pleasant journey"
"Lovely to talk to"
"Great service"
"My travel to Luton Airport was uneventful and the driver was on time and very polite. My trip from Luton to Stevenage was a bit of a disaster. The driver didn't have a big enough car so I had to sit in the back seat with my small suitcase and walker because the boot was too small. He obviously didn't have SatNav and kept making wrong turns getting to Stevenage and once we were in Stevenage I had to give him step by step instructions on how to get to my house."
"My travel to Luton Airport was uneventful and the driver was on time and very polite. My trip from Luton to Stevenage was a bit of a disaster. The driver didn't have a big enough car so I had to sit in the back seat with my small suitcase and walker because the boot was too small. He obviously didn't have SatNav and kept making wrong turns getting to Stevenage and once we were in Stevenage I had to give him step by step instructions on how to get to my house."
"Very good service!"
"Prayer on radio, strange, everything else ok"
"Driver was punctual and we arrived at the airport without any hassle."
"Great service will definitely use again"
"Very good service, will definitely use again"
"Driver was early and trip went very smoothly"
"Driver ahead of schedule time, good route chosen to avoid getting stuck in traffic. Overall good"
"Late arrival. Was late to airport. "
"Late arrival. Was late to airport. "
"On time pleasant driver and good vehicle We gave driver a tip at destination "
"On time as booked"
"Safe and on time"
"I had a problem with my clock and I informed the switchboard operator about that, but he could only care about me shouting, bypassing dealing with the essential facts of the ride or any problem that did arise, from the client-side. I bypassed it as I didn't have the time to argue with anyone and I am very happy that there was a driver to help me not lose my flight, even on a later notice. The ride I finally did take was no trouble at all."
"I paid £13 extra for the premium vehicle and a standard vehicle arrived (although they did let me know just before but it was too late to do anything about it). I have tried to phone for a refund on this but have been passed from piller to post asking mre to call someone else back. This is poor service and I will not use them again."
"Taxi arrived on time. Comfortable ride. Friendly driver. Reached my destination in good time"
"The driver arrived 15 minutes early, which was very good. He was polite and friendly and I had a pleasant journey to the airport. A completely stress free experience. Thank you."
"Great"
"Gave £6 tip already to driver thanks"
"When I have booked A taxi I have asked for car seat There was no car seat "
"everything ok, on time"
"I did call once out of the plane and the driver was about 15 min late when arriving. "
"The driver didnt drop me off outside airport departures as I was expecting but nearby so i had to walk 6-7 min to departures. As we arrived at the airport the driver told me that there may be traffic going into the drop off zone and that once in there I couldnt get out so I felt a little blackmailed into agreeing to be dropped of outside the airport departures dropoff point. I actually think he was trying to avoid paying the £4 dropoff fee that Luton airport charges. I didnt see any traffic when i walked there and it was still relatively early in the morning."
"Driver early (tipped in cash)"
"Driver was earlier very helpful and very polite "
"Driver was early, comfortable journey. Best price around. Thanks!"
"Good job well done"
"A delightful gentleman, who was pleasant, friendly and professional. Thank you "
"Good service "
"Driver got us there in time"
"all was perfect? thank you so much"
"Very friendly drivers, particularly the driver on return journey. Our flight was delayed , but we were picked up as soon as we had landed no hanging around, would recommend to friends."
"Kind driver."
"Unsure of type of vehicle I received but it was comfortable & clean. Would recommend the company. I left a tip with the driver"
" The drivers for the pickup and collections were on time, courteous and affable"
"Drivers were slightly early Clean car and sensible driving Gave tip to them directly "
"The scores above were for the return journey. We cannot fault the journey to the airport, driver was early and we arrived in plenty of time. Driver was friendly and courteous. The return journey was an issue, although the flight was 35 mins late but I did email to let you know. We were not met in the terminal and we then spent a further 25 mins waiting for the driver who said he had only just received the job to pick us up. "
"Thank you, very good"
"All good, will use again."
"Booked 6 seater for 6 passengers but car sent was 4 seater. Had to pay for an additional taxi"
"All good"
"Driver very friendly and got to the airport very quickly "
"Pleasant helpful driver"
"Driver was punctual, even arrived a couple of minute searlier."
"Very good service, would certainly use again. "
"A+++"
"On time - pleasant driver"
"Great service"
"Nothing at all went wrong. Excellent service. On time. Courteous driver. "
"Excellent, will use this service again. Recommend"
"Very good service. Driver carried all bags and loaded the car. Very interesting driver good chat. Got to our destination on time."
"The driver was friendly, however sent me a message saying the car has arrived 30min earlier agreed arrival time causing me stress at 4am. "
"Driver arrived early and called to confirm, and happy to wait until agreed time. Clean car and pleasant driver."
"Great service"
"The driver drove very safely."
"very professional driver"
"Driver was early, friendly and helpful"
"driver did not meet at arrivals as expected"
"Delay of 10 min"
"The driver arrived 10 minutes earlier. A job well done"
"It was very good. The driver was nice and efficient "
"All Goods "
"Great service, would recommend"
"Driver was on time & friendly. Happy with service."
"Driver arrived on time. Journey good. "
"Great servic. Thanks!"
"Excellent driver. Very friendly & helpful. Got me to the airport in time even though the traffic was terrible! "
"Very good experience!"
"They were a few minutes late arriving."
"Driver exceeded speed limit doing 84 mph on dual carriageway. Not very comforting when he knew I was taking me into hospital for an operation that day."
"very good"
"Reliable, quick and on time that’s all i need"
"On time and excellent communication re pick up."
"na"
"I booked a journey for my parents which I then had to cancel. Their customer service number wasn't working so I emailed the request and phoned the other advertised number on the booking form. Despite the cancellation being confirmed on the phone and by email, I was charged the full amount. The operator who cancelled by journey did not communicate with me that they cannot process the cancellation, in fact they did, and did not communicate the cancellation with whoever they needed to. Now I find out that this operator is from the taxi supplier company called Go Cars Luton. Very disingenuous from both companies. Firstly, Taxicode's customer number should have been working and secondly they should have a better handle on the suppliers they recommend as 5 stars on their website. Go Cars Luton should not have cancelled my journey if they didn't have power to do so."
"on top of the above driver was unsafe"
"on top of the above driver was unsafe"
"Great service "
"The driver was on time and friendly, the car was clean and comfortable. Overall very happy with my first experience of using the service! "
"The service was good and reliable "
"The driver was awesome, we got the feeling that nothing was too much from him and that he would go the extra mile, he is an absolute asset to have representing you and I hope you appreciate the effort he puts in whilst doing so."
"all went very smoothly and the driver was very lovely"
"Took wrong turn and had to loop to next motorway junction. "
"no problem - wasnt sure where to meet and was happy with pick up zone."
"A convenient way for a planned taxi trip"
"Very good experience. Will use again"
"Driver was on time and very helpful. We had not flown from Luton before and our driver was able to guide us were to get on to the shuttle bus at the airport drop off point"
"Great conversationalist driver. I enjoyed it very much."
" G"
"thanks"
"The experience was very good, although kept receiving text messages about another trip somewhere to another address, which wasn't our own. Computer glitch perhaps?"
"Driver did not know our flight was delayed. We had a confused meet-up in Luton airport Drop off area, not in the terminal as expected. All down to communication problems. Otherwise all good."
"Great service Thank you"
"I paid for airport dropping and he wanted to drop me 5mins awayyyyyyy!!!!! Even tho I paid for airport dropping which was frustrating me cause I don’t live in LUTON"
"Service was really good. Would definitely use again."
"Really polite, on time and professional. "
"Our flight was delayed by 2.5hrs, so we were concerned there would be problems. But no, the driver was waiting for us. Excellent service."
"all good"
"Very good service driver was early we were ready and waiting"
"."
"Did mention when making the booking that I was in Block B, but the Taxi was waiting around the other side of the flats. Not a big deal, he called me to let me know he was waiting outside, so was easy to work out where as I couldn't see the taxi from my flat. Not sure how long he's been waiting before calling."
"When my driver arrived I went to put my suitcase in the boot and he said I could put the suitcase on the seat but if I wanted to put the suitcase in the car with me I wouldn’t have gone to the boot. Suitcases should always go in the boot otherwise I would have to spend the journey holding it making sure it doesn’t fly everywhere. Also when I arrived at the airport the driver did not get out to help me get my case out the boot and even when I struggled to open the boot and went to ask him for help he still sat in his driver seat and said something along the lines of you need to pull it hard. Overall I’m not happy with this service considering I paid £23 the driver was not accommodating or helpful at all."
"All ok"
"."
"Things were ok. At the airport the driver could have met in the terminal and not, as he did , outside in the taxi rank."
"Despite speaking to us a couple if times before arriving (but after due arrival time) no-one apolgised or mentioned the driver was running late so we were out in the pouring rain with our luggage checking each car to see if it was ours. We had been told we would be met in arrivals. We also were not given the car details in advance so when we arrived there was no out of hours number to ring, we just had to wait on hold til they called us."
"Despite speaking to us a couple if times before arriving (but after due arrival time) no-one apolgised or mentioned the driver was running late so we were out in the pouring rain with our luggage checking each car to see if it was ours. We had been told we would be met in arrivals. We also were not given the car details in advance so when we arrived there was no out of hours number to ring, we just had to wait on hold til they called us."
"Polite driver, arrived early, drove well"
"It was great! "
"Friendly, pleasant & chatty drivers"
"Very efficient "
"Very impressed with the text advising the taxi was on his way and the detailed info call on arrival ."
"Friendly driver, arrived on time and the journey was fine overall"
"Overall good service"
"Very good service from go cars friendly drivers were on time in fact on our return we were earlier than we had booked but called go cars and sent driver straight away so we didnt have to wait. Good service friendly helpful drivers. "
"Good service nice guy"
"Excellent"
"Driver was 15mins late Didn't feel he was a confident driver Didn't know the area Didn't feel safe as driving was slightly erratic "
"Driver a little late but made up time"
"Good driver, nice guy"
"not sure why the vehicle didn't arrive on time but it was only a few minutes late "
"Everything fine"
"Great overall experience, will definitely use again"
"good booking service but driver did not take notice of the 'via' and went straight to end destination which meant I was 20 minutes later home for baby sitter than expected."
"OK"
"All 5 star."
"Very good taxi"
"The driver didn’t come at the booked time. We had to step out of work 30 mins earlier"
"I have heard sheep more talkative. I know it was early but he could have said morning or hello. "
"All good...thank you"
"Nothing"
"Excellent. Couldn’t find the driver at first but he called me and it was fine."
"Great"
".."
"The driver who was to collect us for the outward bound flight was late! Booked for 04:15hrs he did not arrive till 04:35hrs standing outside waiting for him was not pleasant and he did not even get out of his car!! The collection was better however was not provided car details so did not know what to look for the driver finally called me and we were standing 10 meters apart!!! Noy happy with this service at all."
"The driver who was to collect us for the outward bound flight was late! Booked for 04:15hrs he did not arrive till 04:35hrs standing outside waiting for him was not pleasant and he did not even get out of his car!! The collection was better however was not provided car details so did not know what to look for the driver finally called me and we were standing 10 meters apart!!! Noy happy with this service at all."
"Was happy enough and would use again. "
"would use again"
"X"
"Everything was as planned "
"Slightly confused as to how to contact the driver but he’s explained your telephone number to me so I’ll have no issues using your service again. Well done. "
"Good service, would recommend & use again. Thanks!"
"Very good driver and service"
"."
"The driver never showed up. when I tried calling the dispatcher multiple times, he kept telling me the driver was coming and he would find me at a particular point. the driver never showed and the dispatcher stopped answering my calls. i tried calling the driver bu he never answered. finally, after an hour and half of waiting and calling, and trying to figure out where my driver was, I left and found a different taxi service. This was a very NOT OK experience. I was completely frustrated and felt lost."
"Thank you, the journey was very good. The car was clean and the driver friendly."
"Not a huge issue but the driver was about five minutes late for planned pick-up time."
"Great"
"very helpful, because they didn't mind, when we changed our mind, they gave me clear instructions on how to call the operator, it was a very pleasant journey "
"Driver was early which isn't a problem but I recieved 3 phone calls all of which I answered to say I was aware and I'd be out at 6.30. It was a little pushy and meant I was rushed in my departure."
"The driver sat outside in the car and did not come to the pickup point. He did not phone as he was supposed to, even after I called the controller who said he would call. I then walked 2 mins to where he was sitting in the car. When I asked if he was the taxi taking me to Luton airport, he said sarcastically “You can read... that’s what it says on the sign”. He made no attempt to get out and help with luggage. The car was not what I had asked for and it was old. It smelt of tobacco and exhaust fumes were coming back into the vehicle. The journey was via numerous back streets and country road, but he did not respect the speed restrictions. His overall attitude was unpleasant. When we arrived at our destination, he did not get out of the car to open the trunk. We removed our luggage and left as he said, “Have a nice day”. The overall experience was atrocious."
"He wasnt there and when finally a driver arrived the car was totally crappy and not comfortable. "
"It was really hard to find the driver in the pick up zone as we did not get the information about the type of car until after it had arrived. Driver took longer to arrive than expected from phoning from arrivals hall. "
"Quick and steady ride"
"Due to the difficulties of parking at Luton airport our driver met us in the Pick Up area which was fine. I received text notifications to inform me of his registration number and the timing so we could locate his vehicle easily. I would definitely use this service again both for price and convenience."
"Absolutely brilliant experience - have been using Addison Lee and Uber for many years, and decided to test something different, and I must admit that the service was way better than other service providers. Great job!"
"Good service. Reasonable prices. Highly recommended."
"Had a good overall experience with Taxicode "
"loved the app and could see exactly when the driver was turning into the road"
"Great experience overall cant complain and very competitive pricing"
":)"
"Great service"
"Great Service"
"I believe everything was fine as I didn't travel. The car was 30 mins early. Not sure if you notified the actual passenger of the arrival or was it just done to me."
"Driver met me at the pick up point outside the Airport Terminal, which is fine with me. Nice and easy service. Very pleasant and courteous drivers. Prices are very reasonable. Cheaper than getting a taxi at the airport. Would definitely use again. Saves me hiring a car and driving in a very busy environment which I am not familiar with. "
"Excellent driver very helpful on time and friendly"
"Collection from luton Airport causes some confusion. Documents implied we'd be met in the terminal. Actually met in pick up / drop off area. Not a problem would just have been better if that was a bit more clear "
"Nothing "
"Driver drove too fast around the lanes. Driver offered to drop us off site at Holiday Inn which is qiute a long way from the terminal to try and save the drop off fee."
"Taxi was 5 minutes late."
"Driver didn't meet us at greet and meet point. After nearly a hour waiting, we had to walk to drop of pick up point . It's been a very chaotic phon calls backwards and forwards with driver and office. On the end driver ask for £43 but ask less £10 as he was late. Anyway very stressful for us as we were not sure what's going on. We weren't happy with service. "
"Driver turned up early which was nice Would use again "
"Wrong address. Not his fault though, very apologetic. "
"A very friendly driver "
"Very good"
"Very happy with the service will definitely use again 😊"
"Service was on time, however they had a wrong address written down. Thankfully my driver phoned to confirm beforehand"
"Totally overpriced. Never using this service again. They charged us 20 pounds more to pick up 2 other in the right direction"
"Totally overpriced. Never using this service again. They charged us 20 pounds more to pick up 2 other in the right direction"
"Limited contact despite advising of flight delay. Provided flight details but felt had fo drive the confirmation of time changes. "
"Limited contact despite advising of flight delay. Provided flight details but felt had fo drive the confirmation of time changes. "
"Not on time"
"The taxi was on time and let us choose where to drop us off. Very satisfied."
"Situation was complicated by a delay in baggage being delivered in the baggage hall. "
"Situation was complicated by a delay in baggage being delivered in the baggage hall. "
"excellent service - especially as our flight was cancelled & a driver had to come back to the airport 2 hours later the same day to collect us! "
"only a couple of minutes late but very reliable"
"Excellent "
"Wery good drive "
"Was a good service"
"All on time and very friendly/ professional "
"Nothing was wrong. Our flight was delayed and our driver kindly rearranged our pick up time and met us in the pick up zone. "
"Great service, good communication, kept updated with events. Answered all queries I had . Only issue was the contact number for the original taxi we were going to get . The taxi company we had in the end was a different one to the original one. "
"Very friendly helpful driver "
"Taxi on time, very good and kind driver, took me straight to the airport pickup."
"driver arrived later than scheduled. we were told to wait by Costa coffee area inside the terminal, it would of been easier for both parties to meet in the drop off area. this would of saved us time and the driver money for the parking charge."
"Very polite driver who chatted with us and drove safely to the venue. "
"Would use in future "
"Instructions about the location of the pick up point were not taken note of and we had to chase the taxi down. No child safety seats were available which was very disappointing."
"All on time...perfect journey...thank you. We will definitely use you again 😊"
"Excellent service will defo use again. "
" Vehicle was on time. Vehicle was A little old. "
"Very good service, would use again"
"Great communication, courteous and polite driver."
"Driver did text to say he was coming and we could see from the tracker where he was. He was a bit late in arriving and as we were enroute to a wedding we did not want to be late. However driver was pleasant and car was good and journey to church went well and we arrived in good time. "
"Thank you to our driver. "
"Very happy with your service. Driver was in time and very helpful. Thank you. Will definitely use your service again "
"Good"
"Arrived late, communication was poor with the driver. we had no number for him so we had to wait for him to call us and every time he did he was in a different place. we ended up getting in the car it was passed 4pm. "
"Arrived late, communication was poor with the driver. we had no number for him so we had to wait for him to call us and every time he did he was in a different place. we ended up getting in the car it was passed 4pm. "
"Really friendly driver. Helpful with luggage. Perfect!"
"Outbound - the driver was on time and friendly excellent service. Inbound, the flight was late so this may have not have helped, but the email confirmation needs to be clearer. My email confirmation suggested I would have a meet and greet within the terminal, but that was not the case. I needed to call in to find out what was happening? The person I spoke to though was very helpful. The email confirmation should either be a meet and greet to which I expected to be met in the terminal by a person holding a name card or it’s a pick up service from the drop off/pick up point. Overall it was a good service."
"Great experience - To coin a phrase - He got me to the church on time!!! Would definitely recommend the company "
"Overall good experience. The only negative was the extra charge of 10 pounds because the driver was waiting few minutes."
"Very good service "
"Driver drove to the incorrect address as he assumed it was in Luton rather than Stevenage. as the system doesn't appear to provide town or postcode information. However very friendly about it."
"Driver arrived early but was patient, assisted with luggage and light conversation en route"
"Really good!"
"I had to call the company to find out where is my driver at the airport "
"Will definitely recommend this service to anyone. The drivers provided a super service, were on time and the cost was very reasonable "
"everything went fine on time no problems"
"The only negative is that the phone operator who originally took my call was quite rude and abrupt, and seemed quite annoyed that my flight was delayed despite me calling in advance to let them know. Otherwise everything was brilliant and my driver was very professional in a lovely clean car. "
"Driver was 5 min early which was good but quite speeding in motorway occasionally "
"The driver arrived and refused to take us to the airport. He would not open the boot to put the cases in and only after we asked him several times would he open the boot. Having put the cases in he still refused saying he would not allow hand luggage inside the vehicle as it was illegal. We subsequently spoke with a lady from the office who apologised but by this stage we had lost confidence in the driver and drove ourselves to the airport in our car. Two adults and three suitcases and hand luggage fitted perfectly in our car. A terrible start to our holiday and first experience of using Taxicode. We have cancelled our return journey and will take up the matter on our return to the U.K. "
"the driver was early and very polite. Had a very good drive to Luton Airport thank you"
"the driver was early and very polite. Had a very good drive to Luton Airport thank you"
"Very timely and good experience, cannot fault!"
"Very timely and good experience, cannot fault!"
"flight was delayed, so local driver despatched not long after landing - i went to outside pick up point and got there the same time as driver. No problem, saved time by not meeting inside terminal. Driver did call to let me know eta."
"flight was delayed, so local driver despatched not long after landing - i went to outside pick up point and got there the same time as driver. No problem, saved time by not meeting inside terminal. Driver did call to let me know eta."
"flight was delayed, so local driver despatched not long after landing - i went to outside pick up point and got there the same time as driver. No problem, saved time by not meeting inside terminal. Driver did call to let me know eta."
"The booking suggested that flights would be tracked to stop long wait times for the driver but he complained a lot about our plane being late."
"The booking suggested that flights would be tracked to stop long wait times for the driver but he complained a lot about our plane being late."
"Stress free! Car clean and I felt safe "
"Stress free! Car clean and I felt safe "
"It was very late at night and it would have been good if driver was actually waiting for me."
"Service good and taxi on time even though flight was delayed"
"Taxi arrived on time and journey was quick and comfortable"
"Great - professional service "
"Car was on bad condition"
"Good"
"Pleasant and careful driver "
x